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Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.
PROBLEM
POSSIBLE REMEDIES
PROBLEM
POSSIBLE REMEDIES
..
FAN WILL NOT START
•Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making
sure the power is turned off during this inspection.
•Pin connectors are not making good contact. Check the connections in the switch housing and under the
top cover.
•Battery weak - install fresh battery.
•Fan receiver defective - replace.
•Check the frequency setting: Turn power off, at the circuit breaker, only for the fan not functioning for
at least 5 seconds; turn the power back on; within 20 seconds press the Hi, Med, and Lo buttons (in that
order) to set the frequency of the fan to the control.
FAN WOBBLES OR SHAKES
•Be sure canopy pin is properly set into the slot on the ball.
EXCESSIVELY
•Check that bladeholders have not been bent during installation and blades are balanced.
•Hanger bracket and/or ceiling outlet are loosely attached: Make sure that the hanger bracket is tightly.
attached to the ceiling outlet box. Make sure that the downrod assembly is secured firmly.
•Downrod is loosely attached to downrod base: Make sure that all screws are securely tightened .
FAN NOISY DURING
•Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
OPERATION
•Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and
switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.
•Tighten blade holders to flywheel (or direct drive motor)/and blade to bladeholder screws.
•Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.
DOES NOT RUN ON
•If new, “break-in” may be required - run at higher speed for several days.
LOW SPEED
BATTERY LIFE
•Not using Alkaline batteries: Replace with Alkaline batteries.
SEEMS SHORT
VERSA•TOUCH 2
• LIGHT O.K., NO FAN:
Pin connectors are not making good contact, check 9 pin connector under top cover.
• FAN O.K., NO LIGHT;
Defective receiver; Replace receiver. Defective motor; Replace motor. Broken socket; Replace socket. Defective receiver;
Replace Receiver.
• FAN AND LIGHT ON FULL, NO CONTROL;
Defective receiver; Replace Receiver.
• MISSING ONE SPEED:
Defective receiver; Replace Receiver.
• FAN DOESN’T CHANGE SPEED, LIGHT O.K.:
Replace receiver.
• FAN O.K., LIGHT NOT DIM:
Defective receiver; Replace Receiver.
• NO REVERSE:
Defective receiver; Replace Receiver.
• FAN OPERATES ONLY WHEN TRANSMITTER IS CLOSED:
Check antenna wire is not touching metal plate.
• FAN STARTS WORKING BY ITSELF:
Frequency interference; Change frequency as described on Page 2.
TROUBLESHOOTING
2
For questions or to locate the nearest
Casablanca Authorized Service Center
call toll free:
1-888-227-2178
or visit us on the web at:
www.CasablancaFanCo.com
