Troubleshooting
Fan and light do
not turn ON and
no indicator
lights turn ON.
• Ensure Front Accessible Service Switch
(FASS) is fully pushed in to the ON position.
• Ensure both fan and light pull chain are set
to highest possible setting.
• Light bulb(s) burned out and the fan is in
the off position. Ensure fan is in the highest
speed setting and replace light bulbs as
needed.
• Light is not properly installed.
• Breaker is OFF or tripped (or fuse blown).
Reset breaker or replace fuse. If condition
persists, contact Carro Home Technical
Support Center or a licensed electrician.
Fan does not work.
Fan vibrates or
wobbles.
Light button
controls fan and
vice-versa.
Fan speed is too
slow.
Unable to pair
switch and app
• Set fan speed to high.
•The WIFI must be 2.4Ghz, incompatible with
5Ghz WIFI.
•Press and hold CARRO button for 5 seconds
until LEDs start blinking slowly on switch button
to pair with App again. Use the AP mode will
improve your success rate for the WiFi
connection.
Symptom
Solution
• Fan direction switch is between forward
and reverse. Set switch to desired position.
• Fan blades are not properly balanced.
See fan manufacturer ’s instructions.
• Fan and light wires are reversed.
Review installation steps and revise wiring.
