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E
MERGENCY
R
OAD
S
ERVICE
At Carrier Transicold we’re working hard to give you complete
service when and where you need it. That means a worldwide
network of dealers that offer 24-hour emergency service. These
service centers are manned by factory trained service personnel
and backed by extensive parts inventories that will assure you of
prompt repair.
Should you experience a unit problem with your refrigeration unit
during transit, follow your company’s emergency procedure or
contact the nearest Carrier Transicold service center. Consult the
Shortstop Service Centers directory to locate the service center
nearest you. This directory may be obtained from your Carrier
Transicold dealer.
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If you are unable to reach a service center,
call our 24-hour Action Line: (800)448-1661
When calling, please have the following information ready for
fastest service:
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Your name, the name of your company, and your location.
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A telephone number where you can be called back.
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Refrigeration unit model number and serial number.
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Box temperature, setpoint and product.
Brief description of the problem you are having, and what you have
already done to correct the problem.
We will do everything we can to get your problem taken care of and
get you back on the road.
