21
Please check each item below if you have trouble with your vacuum.
Unplug the vacuum from the power supply before servicing.
Troubleshooting
PROBLEM
CHECK POINT
POSSIBLE SOLUTION
Vacuum cleaner
does not work.
1. Unplugged at wall outlet.
2. Tripped circuit breaker/blown fuse
at household service panel.
3. Thermal protector tripped.
4. Defective wall outlet.
5. Handle screw not tight.
1. Plug in firmly and push ON/OFF
button.
2. Reset circuit breaker or replace
fuse.
3. Allow vacuum cleaner to cool then
reset thermal protector.
4. Check with an electrician to have
outlet properly serviced.
5. Tighten screw.
Poor job of dirt
pickup.
1. Full or clogged dustbin.
2. Floor tool selector knob not in
correct position.
3. Wrong pile height setting.
4. Worn brushroll.
5. Clogged nozzle.
6. Clogged hose.
7. Broken/misplaced belt.
8. Hose not inserted fully.
9. Motor protection system activated.
10. Dirty filters.
1. Empty dustbin.
2. Change to correct position.
3. Adjust setting.
4. Replace brushroll.
5. Check for clogs on page 19.
6. Check for clogs.
7. Replace/fix belt.
8. Insert hose fully.
9. Check for clogs.
10. Clean or replace as applicable.
Vacuum Cleaner picks
up moveable rugs or
pushes too hard.
1. Wrong pile height setting.
1. Adjust setting to higher position.
Brushroll does not turn.
1. Broken belt
2. Thermal protector tripped.
1. Replace belt.
2. Unplug and allow vacuum cleaner
to cool 40 - 50 minutes
Airflow restricted
with attachment use.
Sound changes.
1. Attachment use restricts airflow.
2. New carpet fuzz clogged air path.
1. Check attachments for fuzz,lint, pet
hair or other debris.
2. Check for clogs and clean hose.
Difficulty adjusting pile
height setting.
1. Vacuum cleaner not in proper
upright position.
1. Place vacuum cleaner in the
locked upright position. Set height
adjustment. Release handle.
Handheld turbo brush
will not run when
attached.
1. Carpet pile or strings entangled.
2. Worn or broken belt.
1. Clean brushroll (page 19).
2. Return to your retailer or service
center for replacement if under
warranty.
Handheld turbo brush
does poor job of dirt
pickup.
1. Carpet pile or strings entangled
2. Worn or broken belt.
1. Clean brushroll (page 19).
2. Return to your retailer or service
center for replacement if under
warranty.
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