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In the unlikely event that you are still experiencing programming
difficulties please visit the following website where there are a number
of visual tutorials available that cover procedures outlined in this manual.
www.careaassist.com.au
If visiting the website does not help you resolve your query try calling our
Technical message bank (recorded) phone service on 1300 75 85 95. Please
note, responses to technical calls will be attended to within 24hours if
possible.
GENUINE FAULTS
Our products come to you with the highest quality control checks possible.
However, if you have carefully followed all procedures outlined in this
instruction manual including
ANY
assistance that our diagnostic website
offers (above) and you still believe there is a fault with your product, then
please return it to our postal address below, with an explanatory note
detailing the fault you experienced and we will thoroughly test your unit.
If your unit is found to be faulty we will replace it with a new unit and
dispatch it to you within 7 days of receipt of your returned unit.
CareAlert
PO Box 100
Surrey Downs 5126
South Australia.
NBN AND CAREALERT
The National Broadband Network (NBN) is being rolled out across
Australia and is bringing fibre optic technology to the majority of homes
and businesses. It is important to know that the CareAlert Smart Dialler
will continue to operate as normal under this new system. NBN have
agreed to provide free of charge a suitable battery back-up for homes that
have a personal alert system such as a CareAlert Smart Dialler and so you
will need to liaise direct with your NBN supplier to ensure you have the
necessary equipment installed into your premises.
FREQUENTLY ASKED QUESTIONS
Isn’t a monitored system a much more reliable emergency dialler to have?
A number of years ago the answer to this question would have been yes.
However today, the gap between offering a reliable service between monitored
emergency dialers and the CareAlert Smart Dialler has been greatly minimized,
to the point where it is hardly an issue. The reason for this is because of the
advent of mobile phones and the ease in which people can be contacted. Also,
“000” can be programmed as a final phone number into the Dialler, making it
an extremely reliable product.
The CareAlert Smart Dialler has the capacity to dial up to 5 different numbers
including mobiles or even overseas numbers. The chances of none of these
numbers being live answered are highly unlikely and so the degree of service
reliability of the CareAlert Smart Dialler is very high. In fact it should be noted
that many other expensive monitored systems, when activated will go through
to a call centre, who in turn then ring through to the persons that you have
requested to be notified in case of an emergency.
To use the terms of an expensive monitored system marketing brochure,
“the vast majority of calls are handled by relatives or friends of the person in
need”. The CareAlert Smart Dialler simply does away with the “middle man”
or “monitoring call centre” and therefore saves you a lot of money but still
provides you with an excellent degree of 24-hour peace of mind protection.
What is the range of the waterproof remote pendant?
The waterproof remote pendant is a transmitter operating on a frequency of
433.92MHz. Its range depends on a number of environmental factors, however
it will generally function within and even beyond a 50 metre radius of the Smart
Dialler. In many cases it operates in excess of 50 metres, making it suitable for
providing excellent coverage within the perimeters of even a relatively large
home and garden area. If you wish you can boost the aerial range by purchasing
an aerial booster from our website. It does need power to operate and will need
to be placed in a strategic location such that it will ensure 100+ metre range.
Can I have more than one remote pendant with my CareAlert Smart Dialler?
Yes. You can have a maximum of 10 per dialler. When you receive extra
pendant/s you will need to follow the pairing/learning instructions in this
book. To order go to www.careAlert.com.au
