Dear Customer,
Thank you for selecting the our machine.
We appreciate you as a customer and hope that you
will enjoy years of use from your welder.
Please go directly to the our website to register your unit and receive your warranty information. Your
unit registration is important should any information such as product updates or re-calls be issued. It is also
important so that we may track your satisfaction with our products and services. If you are unable to register
by website, contact our directly through the sales department through the main customer service number in
your country. Your unit will be registered and warranty will be issued and in full effect. Keep all information
regarding your purchase.
In the event of a problem you must contact technical support before your
welder can be a candidate for warranty service and returned.
Please review the current online warranty statement and information found on the website of the
our division located in or nearest to your country. Print it for your records and become familiar of its
terms and conditions.
We offers full technical support, in several different forms. We have online support available through
email, and a welding support forum designed for customers and noncustomer interaction. Technical advisors
are active on the forum daily. We also divide our support into two divisions: technical and welding
performance. Should you have an issue or question concerning your unit, please contact performance/
technical support available through the main company headquarters available in your country. For best
service call the appropriate support line and follow up with an email, particularly if off hours, or you cannot
reach a live person. In the event you do not reach a live person, particularly during heavy call volume times,
holidays, and off hours, leave a message and your call will normally be returned within 24 hours. Also for
quick answers to your basic questions, join the company owned forum available through the website.
Should you need to call or write, always know your model name, purchase date and welder manu-
facturing inspection date. This will assure the quick and accurate customer service.
REMEMBER: Be as
specific and informed as possible. Technical and performance advisors rely upon you to carefully
describe the conditions and circumstances of your problem or question. Take notes of any issues
as best you can. You may be asked many questions by the advisors to clarify prob-lems or issues
that may seem very basic. However, diagnosis procedures MUST be followed to begin the warranty
process. Advisors can't assume anything, even with experienced users, and must cover all aspects
to properly diagnose the problem. Depending upon your issue, it is advisa-ble to have basic tools
handy such as screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm
functions before you call.
Let us know how we may be of service to you should you have any questions.