9. Troubleshooting
Coffee runs down the side of the portafilter.
Cause: Portafilter is not properly inserted.
Correction: Turn the handle of the portafilter further to the right.
Cause: Edge of sieve is not free of ground coffee.
Correction: Turn off the machine, remove the portafilter holder and clean the
edges of the sieve.
Cause: Screen inside brew head is dirty.
Correction: Remove the screen in the brew head by removing the two
screws that hold the screen in place. Clean thoroughly with warm water,
dry and replace the screen. Ensure the screws are tightly fixed back on.
CAUTION! HOT.
Very little or no coffee flows through the portafilter.
Cause: No water in tank.
Correction: Fill the tank with water.
Cause: The screen inside the brew head is blocked.
Correction: Brew water through the screen without the portafilter inserted.
If no water comes through, unscrew the screen, clean and replace.
Cause: The sieve is blocked.
Correction: Clean the sieve, insert into the portafilter and pump water
through without coffee. If no water comes through the sieve call Customer
Service to order a replacement sieve.
Espresso brews out only as drops.
Cause: Coffee grounds are too fine or packed down too firmly.
Correction: Do not tamp coffee grounds so firmly. Use a coarser grind of coffee.
Cause: Machine blocked by calcium deposits.
Correction: Decalcify the appliance. See chapter 8c.
Espresso brews too quickly.
Cause: Ground coffee is too coarse.
Correction: Use a finer grind.
Cause: Not enough coffee in the sieve.
Correction: Use more ground coffee.
No crema.
Cause: Coffee old or too dry.
Correction: Use fresh coffee.
Cause: Coffee not pushed down firmly enough. Water pushes through the
coffee too fast.
Correction: Tamp coffee grounds more firmly. Use a finer grind.
Cause: Coffee too coarse.
Correction: Use a conical burr grinder to obtain a finer and more consistent
grind.
Cause: Coffee blend not suited to espresso coffee.
Correction: Change brand of espresso.
14.
