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Canon

BLM300C Professional Booklet Maker Service Support Guide

BLM300C Professional Booklet Maker Service Support Guide

July 2014

Revision 2

Page 24

2. On-site Support

Each Canon USA regional office is staffed by trained Digital Solution
Specialists (DSSs) trained on the SDD Square Fold Booklet-Maker and
Square Fold Booklet-Maker with Two-Knife Trimmer.

In cases where support via the TSC does not resolve the problem a Canon
USA DSS will be available to provide On Site Support to the servicing
dealer for the SDD Square Fold Booklet-Maker and Square Fold Booklet-
Maker with Two-Knife Trimmer.

If in addition to the Canon USA DSS, engineering support from SDD is
required on-site to resolve the problem Canon USA will charge the dealer
per diem charges to include, but not be limited to, the following: travel
expenses (all actual and reasonable travel, including meals and lodging),
labor hours, parts, materials and supplies used.

3. Internet Support

a. Canon USA’s e-Support Center Web Site

Canon USA’s Engineering Services and Solutions Division provides high
quality e-Support via the Internet and is only available for Canon USA
authorized servicing dealers.

Canon USA’s

e-Support Center Web Site

is designed to provide dealer

Systems Engineers and Technicians access to technical support
information via the Worldwide Web.

The following functions and information can be accessed:



Proactive

notification

of

new

releases,

patches,

Technical

Publications, and other information via e-mail



Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query



Read or download on-line documentation



Download patches and their Readme files



Download Firmware and Software Drivers



Track and Modify logged Cases



Review all open Cases

In order to access the

e-Support Center Web Site

, you must first register

for a Support ID. To register for a Support ID, go on-line to the Canon
USA Engineering Services and Solutions Division’s

e-Support Center

. Click on the “Register” button and follow the instructions for

registration. This service is available at no additional charge to all
authorized dealers.

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Содержание Smart Dedicated Design BLM300C

Страница 1: ...Canon SERVICE SUPPORT GUIDE Smart Dedicated Design BLM300C Professional Booklet Maker ...

Страница 2: ...HIS SERVICE SUPPORT GUIDE INCLUDES THE INFORMATION RELATING TO THE BLM300C PROFESSIONAL BOOKLET MAKER SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO ...

Страница 3: ...ify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web Sites noted above Please make certain that you are using the latest version Specimens of Web pages included herein are for illustration purpo...

Страница 4: ...ians 7 B Prerequisites 7 C Certification 8 D Who Should Attend 8 E Training Facilities 8 1 Online Course Training Facilities 8 2 Classroom Training Facilities 8 F Course Equipment 8 G Service Materials 9 VI Servicing Notes 10 A Power and Plug Requirements 10 B Installation Weight and Dimensions 11 C Installation Space Requirements 13 D Estimated Installation Times 14 E Firmware Update 15 1 Compute...

Страница 5: ...t Maker Service Support Guide BLM300C Professional Booklet Maker Service Support Guide July 2014 Revision 2 Page iv IX Appendix 27 A Supported Devices 27 B Specifications 27 Up to 1 57 40 mm 29 C List of Tables 31 D List of Figures 31 ...

Страница 6: ...oklet Maker is the core device of a modular online finishing system Available options that enhance the BLM 300 Professional Booklet Maker system include the SDD Front Trimmer BLT6989 SDD 2 Knife Trimmer STR6702 SDD Square Fold SFM6904 SDD Rotator RTM6940 SDD Long Belt Stacker BST6800 SDD Short Belt Stacker BST6900 SDD Front Trimmer BLT6989 B Purpose The purpose of this document is to provide the s...

Страница 7: ... 2 Knife Trimmer This module is used in conjunction with the Front Trimmer to achieve 3 side trimming Cuts the top and bottom edges of a booklet to provide a neat finish to booklets up to 25 sheets 80 g m2 100 pages booklet or 5 mm thickness whichever is less Trim up to 1 38 35 mm from the top and bottom of the booklet up to 2 76 70 mm total Trim the top and bottom individually set at different he...

Страница 8: ...oklet Maker Service Support Guide July 2014 Revision 2 Page 3 5 Long Belt Stacker The output device for the Booklet Maker System Stacks booklets with a stacking capacity of 59 1 5 m 6 Short Belt Stacker The output device for the Booklet Maker System Stacks booklets where space is limited ...

Страница 9: ...a canon com for the most up to date Item Numbers Table 1 Configuration Item Item Number 1 BLM300C Professional Booklet Maker shown SDD BLM300C Professional Booklet Maker 7134B005AA Table 2 Hardware Accessories Item Item Number1 SDD Front Trimmer BLT6989 8338B001AA SDD 2 Knife Trimmer STR6702 8338B006AA SDD Square Fold SFM6904 8338B002AA SDD Rotator RTM6940 8338B003AA SDD Long Beltstacker BST6800 8...

Страница 10: ...Hardware Update Course varioPRINT DP Line Field Technician Blended Training Course High Capacity Stacker F1 eLearning Course BLM300C Booklet Maker For technicians with prior certification on the BLM200 6300 Booklet Maker The BLM300C Professional Booklet Maker Update course elearning For technicians without prior certification on the BLM300C Booklet Maker or BLM200 6300 Booklet Maker The BLM300C Sq...

Страница 11: ...ill certify the technicians on the BLM300C as well as the SDD Square Fold Booklet Maker and the SDD Square Fold Booklet Maker with Two Knife Trimmer The training for the BLM300C Square Fold Booklet Solutions is a fee based course To order from Canon Network Access CNA use item code 2115V542 The course fee is 990 00 Figure 1 Learning Path for Technicians with BLM200 6300 Certification Figure 2 Lear...

Страница 12: ...online course provides technicians with the theoretical concepts to install configure and support the BLM300C Booklet Maker Table 4 Online Course Modules Course Name Course Code1 Required BLM300C Square Fold Booklet Solutions Online Course 19IPCBLM301E Yes 1 Item Numbers and Part Numbers are subject to change without notice b Classroom Courses The 4 day Hardware classroom courses blends the inform...

Страница 13: ...mpleted the training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web Site for all technicians Refer to the Technical Support section on the e Support Center Web Site fo...

Страница 14: ...ervice Materials The materials required for the BLM300C Square Fold Booklet Solutions Training Program are listed in the table below Table 6 Service Materials Model Item Location BLM300C Professional Booklet Maker eLearning Training Program Conducted online Service Manual Downloadable from within the eLearning course and the e Support Center Web Site ...

Страница 15: ... computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the BLM300C Booklet Maker and optional modules It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage...

Страница 16: ...5 kg SDD Square Fold SFM6904 143 3 lb 65 kg SDD Rotator RTM6940 286 6 130 kg SDD Long Belt Stacker BST6800 55 lb 25 kg SDD Short Belt Stacker BST6900 44 lb 20 kg Table 10 Dimensions Unit Height Width Depth BLM300C Professional Booklet Maker 45 3 1 150 mm 35 8 910 mm 27 6 700 mm SDD Front Trimmer BLT6989 43 3 1 100 mm 14 2 360 mm 23 6 600 mm SDD 2 Knife Trimmer STR6702 43 3 1 100 mm 23 6 600 mm 27 ...

Страница 17: ...Canon BLM300C Professional Booklet Maker Service Support Guide BLM300C Professional Booklet Maker Service Support Guide July 2014 Revision 2 Page 12 Table 11 Dimensions Diagram ...

Страница 18: ...r F1 IMPORTANT Installation Space includes 0 2 5 mm space between the components Provide at least 19 3 4 500 mm on the side of the machine for unrestricted operation including the opening of accessory doors The space behind the machine to the wall and in front of the machine must be the same as the main unit for unrestricted operation including the opening of the main unit and accessory doors The ...

Страница 19: ...uare Fold Booklet Maker with Two Knife Trimmer Actual work times may differ from the estimated times shown in the table Refer to the Square Fold Booklet Maker with Two Knife Trimmer Service Manual for further details Table 12 Estimated Installation Times Description Estimated Time BLM300C Professional Booklet Maker without the RTM6940 60 minutes BLM300C Professional Booklet Maker with the RTM6940 ...

Страница 20: ...om a PC to specific Printed Circuit Boards PCBs located on the Booklet Maker Trimmer and Square Fold Each PCB has a specific executable file that would need to be run to update the firmware The firmware update process for the Rotator requires that a Programming Logic Cable is connected from a PC to the Programmable Logic Controller of the Rotator a specific executable file would need to be run to ...

Страница 21: ...0021732 O ring OPKO00088222 O ring OPKO00088381 Transport belt OPKO00087752 Fuse T10A OPKO00090605 Sensor OPKO00096133 Stapler lift bracket OPKO00811061 Stapler head assy OPKO00811001 Interlock switch PCB OPKO00771134 Sensor OPKO00096997 Clincher assy OPKO00810154 Index clincher right OPKO00087405 Index clincher left OPKO00087406 Sensor edge stapling start OPKO00096133 Back jogger finger assy OPKO...

Страница 22: ...29 Sprocket 6mm 40T D14 w o hub OPKO00089270 Switch Micro 16A with Roller Lever 2 OBSS00000004 Switch Micro 16A with Roller Lever OBSS00000002 Upper knife right OEMO00002181 Lower knife right OEMO00002180 Xcan EndR Fmale OEEO00000150 Belt Flat UU20U 1521 6 x30mm OMRE00000055 Belt Flat UU20U 1158 6 x30mm OMRE00000054 Belt Flat UU20U 1002 8 x30mm OMRE00000056 Side Jogger bracket 2 OEMO00001924 Side ...

Страница 23: ...al change or damage Whenever possible plan their replacement so that it will coincide with a scheduled service visit Table 19 Main Unit Periodic Maintenance Part Name Estimated Timing sheets 4 Process Remarks BLM300C Booklet Maker Clinchers Every 20 000 booklets Lubricate Drive Posts Every 20 000 booklets Staple Drive Bar Every 20 000 booklets Staple Lift Bracket Every 20 000 booklets Staple Drive...

Страница 24: ...alist will assign a ticket number to the case You will need to reference this ticket number when completing the Part Order Form Go to the e Support Center Web Site navigate to the Warranty Information Center click on the Info Center link and locate the Part Order Form under the Parts Support Information Complete the BLM300C Booklet Maker Part Order Form and fax it to the Warranty Control Section a...

Страница 25: ...rovide service parts for the key units assemblies and consumables to cover the entire machine function and this is designed to avoid potential machine downtime for the customer Various shipment options15F15F 5 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 20 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts...

Страница 26: ...the troubleshooting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the specialist with information about previous calls for support Be prepared to provide environment specific information and any other site specifi...

Страница 27: ...formation is logged into the call management system a case number will be assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation need to follow the process in Table 21 below The status of all escalated cases can be viewed via the e Support Center Web Site or by calling the TSC Canon USA s TSC sup...

Страница 28: ...USA Support Escalation Flow Chart BLM300 Professional Booklet Maker End User End User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Digital Solutions Specialist Systems Engineers Canon USA Engineering Status Modify Assistance Required Update Case Update Case Update Case SDD Engineering ...

Страница 29: ...ort Center Web Site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA authorized servicing dealers Canon USA s e Support Center Web Site is designed to provide dealer Systems Engineers and Technicians access to technical support information via the Worldwide Web The following functions and information can be...

Страница 30: ...e contact your dealer administrator to request access to the System and Technical Support Section of the ISG Central Web Site Figure 5 The Canon ISG Central Login Once the Authorized Dealer s Management staff is logged into the ISG Central Web Site access to the Engineering Services and Solutions Division section is available by selecting the Engineering Services and Solutions button There the aut...

Страница 31: ...0C Professional Booklet Maker Service Support Guide BLM300C Professional Booklet Maker Service Support Guide July 2014 Revision 2 Page 26 Figure 6 Engineering Services and Solutions Division Section of ISG Central ...

Страница 32: ... equivalent Up to 2 980 booklets hour A3 size or equivalent Up to 2 610 booklets hour Noise Level Up to 70dB Power source 2 100 110 120 127V 60Hz Required Current up to 8 0 A for the BLM 300C BLM6700 Required Current up to 12 6 A for the BLM 300C BLM6700 when connected with the Front Trimmer BLT6989 2 Knife Trimmer STR6702 Square Fold SFM6904 and a Belt Stacker BST6800 or BST6900 Dimensions H x W ...

Страница 33: ...ported 0 08 0 63 2 mm 16 mm Recommended 0 16 0 47 4 mm 12 mm Maximum Trimmed Booklet Width Up to 8 66 220 mm Speed A4 size or equivalent Up to 1 965 booklets hour A3 size or equivalent Up to 1 797 booklets hour Noise Level Up to 70dB Power source From the BLM300C Professional Booklet Maker BLM6700 Dimensions H x W x D Operational Approximately 43 3 8 x 14 1 4 x 23 5 8 1 110 mm x 360 mm x 600 mm On...

Страница 34: ... A Dimensions H x W x D Operational Approximately 43 3 8 x 23 5 8 x 27 1 2 1 110 mm x 600 mm x 700 mm On Pallet in box Approximately 61 7 8 x 47 1 4 x 31 1 2 1 570 mm x 1 200 mm x 800 mm Weight Operational Approximately 451 9 lb 205 Kg On Pallet in Box Approximately 595 2 lb 270 Kg Temperature Between 59 F 15 C and 86 F 30 C Humidity 30 60 Relative Humidity Table 26 SDD Square Fold SFM6904 Specifi...

Страница 35: ...t the power receptacle for the BLM300C Professional Booklet Maker is connected to a separate breaker from the power receptacle for the SDD Rotator Module This is necessary to maintain adequate current for the Professional Booklet Maker and each of the modules Table 28 SDD Belt Stacker Specifications SDD Long Belt Stacker BST6800 SDD Short Belt Stacker BST6900 Item Specification Booklet height Z 7 ...

Страница 36: ... Table 17 Square Fold Suggested Spare Parts List 17 Table 18 Rotator Suggested Spare Parts List 18 Table 19 Main Unit Periodic Maintenance 18 Table 20 Parts Order Center Days and Hours of Operation 20 Table 21 Canon USA Support Escalation Flow Chart 23 Table 22 Supported Devices 27 Table 23 BLM300C Professional Booklet Maker Specifications 27 Table 24 SDD Front Trimmer BLT6989 Specifications 28 Ta...

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