155
Troubleshooting
If you think there is a problem with the camera, first check the following. If
the items below do not solve your problem, contact a Canon Customer
Support Help Desk as listed on the included customer support list.
Power
You pressed the ON/OFF button, but nothing happened.
•
Confirm that the battery is not depleted
(p. 15)
.
•
Confirm that the battery is properly inserted
(p. 17)
.
•
Confirm that the memory card/battery cover is securely closed
(p. 17)
.
•
If the battery terminals are dirty, battery performance will decrease. Clean the
terminals with a cotton swab and re-insert the battery several times.
Battery is consumed quickly.
•
Battery performance decreases at low temperatures. Warm the battery, for
example, by placing it in your pocket with the terminal cover on.
Lens will not retract.
•
Do not open the memory card/battery cover while the power is on. After closing
the memory card/battery cover, turn the power on then back off
(p. 17)
.
TV output
Image is distorted or not showing on TV
(p. 115)
.
Shooting
Cannot shoot.
•
When in Playback mode (
p. 28
), press the shutter button halfway
(p. 23)
.
Screen does not display properly in dark places
(p. 45)
.
Screen does not display properly while shooting.
Please note, the following will not be recorded in still images, but will be recorded
in movies.
•
When the camera is subjected to powerful light sources, the display may darken.
•
When shooting under fluorescent lighting, the screen may flicker.
•
When shooting bright light sources, a bar of light (purplish red) may appear on
the screen.
h
appears on the screen and the shot cannot be taken even
though the shutter button was pressed fully
(p. 27)
.
appears when the shutter button was pressed halfway
(pp. 27
,
63)
•
Set the [IS mode] to [Continuous]
(p. 150)
.
•
Set the flash to
h
(p. 71)
.
•
Increase the ISO speed
(p. 75)
.
•
Attach the camera to a tripod.
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