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User Guide
–
IRIScan
™
Desk 5 / Pro 5
7.2 Undetected
IRIScan™ Desk device
If the device keeps being undetected, follow these steps:
1.
On your desktop, go to the task bar and select
Search Windows.
2.
Type in
Device Manager
,
Enter.
3.
Make sure no exclamation mark appears besides one component, especially the
Universal Serial Bus (USB) controller
configuration.
Windows® device manager
4.
If some exclamation mark appears, it means you need to update your Windows® OS. To do so, see the Windows®
instructions. Also see the
5.
If your Windows® seems up-to-date, visit our
for further assistance.