Canon imageRUNNER LBP3580, Руководство по обслуживанию

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imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide January 2013
Page 12
D. Remote Support Services
Remote support services consist of imageWARE Remote, the CDS (Content
Delivery System), and iWEMC (imageWARE Enterprise Management
Console).
1. imageWARE Remote
The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.
An imageRUNNER LBP device, with the embedded Remote Diagnostic
System enabled, transmits meter readings and service alerts directly to
the UGW (Universal Gateway) database.
The optional Remote Diagnostic System 4 (RDS) Plug-in to the
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition, the
plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate
the data to your dealership’s back-end device management system.
imageWARE Remote provides the following labor cost reduction benefits:

Retrieve meter readings for billing, which reduces the need for an on-
site meter read or a phone call to the customer to read the meters.

Anticipate part requirements by monitoring the imageRUNNER LBP
meter readings. Monitoring the page counter and service part counter
data, the service technician can anticipate when a part requires
replacement and have the part available during the next scheduled
service visit.

Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.

This enables the service technician to visit the customer with
service alert information and necessary parts, thereby, reducing
revisits by the service technician due to the unavailability of service
parts.

Resolve simple issues over the phone, which reduces the need for
an on-site service visit.
4 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
Canon eSupport Center Website .