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imageRUNNER LBP3580 Service Guide

imageRUNNER LBP3580 Service Guide

January 2013

Page 36

Table 14 – Canon USA Support Escalation Flow Chart

Canon

imageRUNNER LBP3580

End-User

End-User Contacts

Servicing Dealer

Canon USA

Technical Support Center

1-800-528-2830

Canon USA

Engineering

Status

Modify

Canon USA

Digital Solutions Specialist &

Systems Engineers

Servicing Dealer Contacts

Canon USA TSC

Update Case

Update Case

Update Case

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Содержание imageRUNNER LBP3580

Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Страница 2: ...on com Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER LBP3580 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORM...

Страница 3: ...ulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites note...

Страница 4: ...ment 8 H Service Materials 9 IV Servicing Notes 10 A Power and Plug Requirements 10 B Installation Space Requirements 11 C Estimated Installation Times 11 D Remote Support Services 12 1 imageWARE Remote 12 2 Content Delivery System 13 3 imageWARE Enterprise Management Console and Plug ins 14 E Serviceability 15 F LMS License Management System 16 G Recommended System Engineer Requirements 17 H Firm...

Страница 5: ... 30 VI Product Technical Support Offerings 34 A Dealer Support Requirements 34 B Canon USA Support Offerings 35 1 Canon USA Technical Support Center 35 2 Internet Support 37 VII Appendix 40 A Specifications 40 B Warranty 43 1 Main Unit Limited Warranty 43 2 GPR 40 Toner Assembly Limited Warranty 44 C List of Tables 45 D List of Figures 45 ...

Страница 6: ...plex printing capabilities First print time of approximately 7 9 seconds Standard MEAP Multifunctional Embedded Application Platform functionality enables the installation of applications that run alongside your machine s native Print function and enhance the capabilities of your machine Handles a maximum paper size of 8 1 2 x 14 LGL Includes a front mounted USB 2 0 high speed port for printing fr...

Страница 7: ...0 6469B007AA Supplies and Consumables GPR 40 Black Toner Yields approximately 12 500 pages LTR 3 3482B005AA Accessory Option Paper Feeder Unit PF 45 500 Sheet Cassette Pedestal 4098B001AA System Accessories Barcode Printing Kit F1 0660A018AA SD Card B1 0655A002AA Service Materials and Parts Catalog imageRUNNER LBP3580 Service Manual Available for download from the e Support Center Web site imageRU...

Страница 8: ...hardware and system related optional accessories 1 Paper Feeder Unit PF 45 Holds up to 500 sheets 20 lb bond 80 g m2 Maximum paper size LGL 8 1 2 x 14 Up to two can be added to the LBP3580 2 Barcode Printing Kit F1 Enables you to print Barcode fonts Barcode Fonts available OCR B Symb FontInform Symbole stethos BarDIMM USPS ZEBRA 4Stat 3 SD Card B1 8 GB SD Card Enables Mail Box Secured Print and e ...

Страница 9: ...ngly recommended to back up the data stored on the optional SD Card The optional SD Card B1 must be installed to print to user inboxes F Security Features The imageRUNNER LBP3580 machines include a comprehensive set of security features such as Department ID Management Document Security and Network Security 1 Department ID Management Register a Department ID and password for each department and ma...

Страница 10: ... protocol that maintains security by protecting IP packets transmitted over the IP network from threats such as theft falsification and spoofing IPSec can be used to add a security function to the basic IP Internet Protocol without it being dependent on software or network configuration d SNMPv3 SNMPv3 Simple Network Management Protocol Version 3 is an Internet standard protocol for managing devic...

Страница 11: ...uthorization To obtain and maintain authorization to sell or service an imageRUNNER LBP device every Authorized Reseller s location must have at least one employee who has successfully completed the appropriate imageRUNNER LBP device training program and who has been certified as described in Educational Training ...

Страница 12: ...technicians responsible for installing and supporting the imageRUNNER LBP3580 and imageCLASS LBP6780 printers must successfully complete this training to receive technical support and dealer authorization to sell these products Note Our current support policy dictates that only those technicians who have completed the training program are entitled to live phone based support through our TSC Techni...

Страница 13: ...for each device in PDF format This course takes approximately 2 hours to complete It is important that a quiet non distracting learning area be set up by the student beforehand to effectively take this training and complete the assessment exam G Course Equipment Windows based Web browser with access to Canon s e Support Center Training Web site Flash Player Plug in Enabling file downloads via the ...

Страница 14: ...ER LBP3580 LBP5280 Online Training program are listed in the table below Table 3 Service Materials Model Accessory Item Location imageRUNNER LBP3580 and imageCLASS LBP6780 e Learning Training Program Conducted online Service Manual Downloadable from the Download Center on the e Support Center Web site and from within the online course Parts Catalog ...

Страница 15: ...tes A Power and Plug Requirements The imageRUNNER LBP3580 device requires a NEMA 5 15 receptacle for proper operation Before installation confirm that a proper NEMA receptacle is available for this device It is not necessary to have a dedicated line Table 4 Power and Plug Requirements NEMA 5 15 Receptacle ...

Страница 16: ...evice Table 5 Main Unit Installation Space Requirements Main Unit with the Optional Paper Feeder Paper Feeder Unit PF 45 C Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the machine and optional paper cassette The estimated installation times are based on one 1 experienced technician or end user Table 6 Estimated Installation Times ...

Страница 17: ...a via a Web portal or using an optional integration applications to communicate the data to your dealership s back end device management system imageWARE Remote provides the following labor cost reduction benefits Retrieve meter readings for billing which reduces the need for an on site meter read or a phone call to the customer to read the meters Anticipate part requirements by monitoring the ima...

Страница 18: ...r Interface of the imageRUNNER LBP device Additionally select client applications and related manuals are available from the CDS website http www canon com fau downloads However the value of using the CDS is realized when updating multiple imageRUNNER LBP devices You can save up to 40 minutes per machine for firmware downloading and installation There are three methods which helps you to deliver f...

Страница 19: ...ian visit is required for each firmware update as compared to the one time setup with Method A However the service technician no longer needs to maintain a library of firmware versions 3 imageWARE Enterprise Management Console and Plug ins imageWARE Enterprise Management Console is a web based network device management utility that enables centralized installation and management of network devices...

Страница 20: ...d components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with remote meter reading and service monitoring capabilities using i...

Страница 21: ...ss number and the imageRUNNER LBP device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 1 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes The license access nu...

Страница 22: ...ver NetBIOS Currently Supported Operating Systems from Microsoft Windows Mac OS X UNIX LINUX Novell Netware Computer Software Microsoft Adobe PageMaker Printing Architectures Print Server Point Print Printer Ports Standard TCP IP RAW LPR UFRII PCL PS Scanning TWAIN ISIS It is also important that the SE have computer skills and working knowledge in the following areas Other computer platforms mainf...

Страница 23: ... firmware are included in the firmware package download from the Canon USA public Web site I Computer Requirements for Downloading Firmware The recommended desktop PC or laptop requirements6 to download the firmware are Memory 128 MB of RAM or more Free HDD Capacity 100 MB or more of available hard disk space High Speed USB 2 0 recommended or 1 1 port Display 640 x 480 resolution or better 256 col...

Страница 24: ...55 mm CK 0105 M4 M5 length 191 mm CK 0106 M4 M5 length 85 mm Flat Blade Screwdriver CK 0111 Precision Flat Blade Screwdriver Set CK 0114 Six piece set Allen Wrench Set CK 0151 Five piece set File Fine CK 0161 Allen Hex Screwdriver CK 0170 M4 length 107 mm Diagonal Cutting Pliers CK 0201 Needle Nose Pliers CK 0202 Pliers CK 0203 Retaining Ring Pliers CK 0205 Applied to the axis ring Crimper CK 0218...

Страница 25: ...to change without notice K Cleaning The parts in the table below require cleaning during a service visit Follow the procedure listed in the table to clean the corresponding part of the machine A diagram of the inside of the machine with the location of the parts in the table below is provided in the imageCLASS LBP3580 Service Manual Table 10 Parts That Require Cleaning Part Cleaning Procedure Pick...

Страница 26: ...e All consumables shown in the table below are estimates for reference purposes only and are subject to change without notice Table 11 Main Unit Consumables List Description Part Number 2 Quantity Estimated Life prints 7 Remarks Canon GPR 40 Black Toner 3482B005AA 1 12 500 Based on the ISO IEC standard 2 Item numbers and part numbers are subject to change without notice M Consumable Parts The imag...

Страница 27: ...ndicates the default counter configuration of the imageRUNNER LBP3580 machine displayed on the Counter Check screen Table 12 Soft Counter Configuration Counter Description Default Display Default Switch 1 101 Total 1 On Fixed Counter 1 cannot be changed under any circumstances The print usage can be checked by the following Operation Panel Print out from status print From 3rd vendor software using...

Страница 28: ... Model Optimum Performance Range Maximum Monthly Print Volume imageRUNNER LBP3580 1 000 to 4 000 sheets Up to 100 000 sheets B Limited Warranty Support 1 End User Limited Warranty Conditions The Canon imageRUNNER LBP3580 Limited Warranty is effective for a period of ninety 90 days following the delivery of the machine to the original purchaser or 6 000 prints or a combination of both whichever com...

Страница 29: ...lures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of the Canon USA ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the e...

Страница 30: ...ervice Guide January 2013 Page 25 Additional information on the Flat Rate Program is located on the Canon USA e Support Center Web site at http www support cusa canon com as shown in Figure 2 e Support Flat Rate Program Figure 2 e Support Flat Rate Program ...

Страница 31: ...view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 3 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Serv...

Страница 32: ...Parts over 300 00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Att...

Страница 33: ...m that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 4 e Support e Tag ...

Страница 34: ... can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine s Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompani...

Страница 35: ...Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat CNA Canon Network Access Web site Tag Inquiry your e Tag warranty claim credits online log on ISG Central Web site at http www isgcentral cusa canon com Canon Network Access CNA as shown below ISG Central LBP3580 Service Guide January 2013 Page 3...

Страница 36: ...ck the status of the e Tag warranty claims already submitted Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 5 e Support e Tag Claim Console console enables you to check the status of your claims details of the e Tag limited warranty claim form double Tag warranty claims are connected to the e number that is entered Therefore it is highly recommended that only one pe...

Страница 37: ...9 ISG Central imageRUNNER LBP3580 Service Guide Rate Inquiry your Flat Rate warranty reimbursements online log on Canon USA ISG Central Web site http www isgcentral cusa canon com and select Canon Network Access CNA as shown below ISG Central LBP3580 Service Guide January 2013 Page 32 online log on to the Web site at Canon Network ...

Страница 38: ...NA Flat imageRUNNER LBP3580 Service Guide Web site select Warranty Credit Inquiry and Warranty Reimbursement to perform a Flat claims search as shown in the following screen shots CNA Warranty Credit Inquiry CNA Flat Rate Warranty Reimbursement Search LBP3580 Service Guide January 2013 Page 33 and then select to perform a Flat Rate Warranty ...

Страница 39: ...ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information about previous calls for supp...

Страница 40: ...very effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC The Canon USA TSC support responsibilities are as follows The contracted servicing dealer solely provides all technical support for the end user The C...

Страница 41: ...ort Escalation Flow Chart Canon imageRUNNER LBP3580 End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Update Case Update Case Update Case ...

Страница 42: ... the Worldwide The following functions and information can be accessed Proactive notification of new releases patches Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download online documentation Download patches and their Readme files ownload firmware and software drivers ...

Страница 43: ... USA Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support section of ISG Central ISG Central Login Screen the dealer logs on to the ISG Central Web site the dealer mu Systems and Technical Support button to access the Service Guides area of the Web site as ...

Страница 44: ...imageRUNNER LBP3580 Service Guide imageRUNNER LBP3580 Service Guide January 2013 Page 39 Figure 15 ISG Central Systems and Technical Support Service Guides Area ...

Страница 45: ... Paper Size Paper Cassette Multi Purpose Tray Simplex Duplex Simplex Duplex LTR Up to 42 Up to 20 5 Up to 40 Up to 20 5 LGL Up to 34 Up to 18 5 Up to 33 Up to 18 5 Margin Plain Paper Heavy Paper Transparency Label Index Card UFRII PS Printer Driver Top Bottom Left Right 0 2 5 0 mm PCL5e PCL6 Printer Driver Top Bottom 0 2 5 0 mm Left Right 0 167 4 2 mm Envelopes Top Bottom Left Right 0 39 10 mm Fir...

Страница 46: ...y 19 3 x 17 9 x 39 1 489 mm x 454 mm x 994 mm With two 2 Optional Paper Feeder Unit PF 45 Approximately 24 8 x 17 9 x 39 1 630 mm x 454 mm x 994 mm Weight Without cartridge Approximately 36 4 lb 16 5 kg With cartridge Approximately 39 0 lb 17 7 kg Power Requirements 120 V 127 V AC 60 Hz 15 A Plug NEMA 5 15 Power Consumption Maximum Approximately 1 500 W Operation Approximately 700 W Standby Approx...

Страница 47: ...y Multi Purpose Tray Up to 10 envelopes Envelope Types Multi Purpose Tray COM 10 DL Monarch ISO C5 Table 18 Connectivity and Software Specifications Item Description Standard Interfaces USB 2 0 High Speed 13 A USB cable is not included 10 100 1000 Base TX Ethernet Network RJ 45 Embedded Web Server Yes Remote UI Network Protocol TCP IP AppleTalk NetWare and SMB option Bundled Software Canon drivers...

Страница 48: ...imageRUNNER LBP3580 Service Guide imageRUNNER LBP3580 Service Guide January 2013 Page 43 B Warranty 1 Main Unit Limited Warranty ...

Страница 49: ...imageRUNNER LBP3580 Service Guide imageRUNNER LBP3580 Service Guide January 2013 Page 44 2 GPR 40 Toner Assembly Limited Warranty ...

Страница 50: ...NNER LBP3580 Main Unit Specifications 40 Table 16 Paper Feeder Unit PF 45 Specifications 41 Table 17 Paper Handling Specifications 42 Table 18 Connectivity and Software Specifications 42 D List of Figures Figure 1 License Management System 16 Figure 2 e Support Flat Rate Program 25 Figure 3 e Support Authorized Parts Repair Facilities 27 Figure 4 e Support e Tag 28 Figure 5 e Support e Tag Claim C...

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