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An Error Message Is Displayed
If the "Contact your service
representative" Message Is Displayed
An Error Screen is Displayed
When the machine ceases to operate normally
due to a trouble, a message appears, asking you
to contact the service representative. Perform the
following procedure.
1
Restart the machine.
Press the power switch to turn OFF the
machine. When 10 or more seconds have
elapsed after the main power indicator turned
off, turn ON the machine again.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2
If the message does not disappear, follow
the procedure below to contact the service
representative.
1.
Make a note of the code number displayed on the
screen.
POINT
Multiple code numbers may be displayed.
2.
Turn the machine OFF, and disconnect the power
plug from the power outlet.
3.
Contact the service representative.
CAUTION!
For any inquiries, have the following information
ready:
• Product name
• Dealer where you purchased the machine
• Details of your problem (such as what you did and
what happened as a result)
• Code number displayed on the screen
If an error occurs during scanning or printing or
if a problem occurs with network connection or
setting, a message is displayed on the touch panel
display or the Remote UI.
Remote UI
Touch Panel Display
For the meaning of each message and a remedy to
take, see the User's Guide.
Search
CMEM-TBM
Countermeasures for Each Message
User's Guide
How to use the search number
P.43
