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Canon

imageRUNNER ADVANCE DX 717 Series Service Guide

March 2023

Revision 8

Page 52

c. Dealer Dashboard

The Dealer Dashboard displays key device and user activity for the

Remote Services tools. The information helps Canon USA Service

Partners monitor the devices in a fleet (including total registered

devices, actively reporting devices, not reporting devices, and

devices without a COM TEST) and the user status (including active

and inactive users, and remote services tool activity). The Dealer

Dashboard includes an option to send regular reports via e-mail to

specified users. For more information, refer to the Remote Services

page on the Canon USA’s e-Support Center website.

Содержание imageRUNNER ADVANCE DX 717 Series

Страница 1: ...Canon Service Guide...

Страница 2: ...TLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS...

Страница 3: ...ment of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or...

Страница 4: ...Printing Kit D1 11 B Fax Options 11 1 IP FAX Expansion Kit B1 11 C Data Security and Wireless Options 12 1 iR ADV Security Kit AR1 for IEEE 2600 Common Criteria Certification 12 2 Connection Kit A2 f...

Страница 5: ...29 2 uniFLOW Scanning 29 3 eCopy ShareScan 29 C Print Output Management Software 30 1 uniFLOW 30 2 uniFLOW Online 31 3 AA PRINT Advanced Anywhere Print 31 4 EFI PrintMe 32 D Device Security and Manag...

Страница 6: ...des Using the Service Support Tool 57 K Hard Disk Drive Handling 58 L Special Tools Solvents and Oils 58 M Consumables 59 N Consumable Parts 60 O Periodically Replaced Parts 61 P Counters 62 1 Soft Co...

Страница 7: ...op actions similar to the technology used on smartphones The flat control panel supports video guidance for maintenance A Built in multi tray finisher on all iFZ models2 uniFLOW Online and uniFLOW Onl...

Страница 8: ...are performed on a regular basis and include new specifications and enhancements Critical bug fix firmware updates are released as needed The UFP offers the following features and benefits to the ima...

Страница 9: ...ttings Quick Menu Settings Main Menu Settings Box Settings Universal Data Settings Personal Settings and Service Mode Settings Customer data is not backed up to the Data Backup Service with the except...

Страница 10: ...A imageRUNNER ADVANCE DX 527iFZ 4 5 3647C009AA 2 The Inner Finisher cannot be added to the imageRUNNER ADVANCE DX 717iF Series machines after purchase 3 Part numbers are subject to change without noti...

Страница 11: ...e total paper capacity becomes approximately 3 200 sheets 550 x 2 2 000 100 sheet Stack Bypass 7 Cannot be installed with the optional Cassette Module AG1 Envelope Cassette Module A1 and Cassette Feed...

Страница 12: ...ration Chart Notes Up to three 3 Cassette Module AG1s can be configured If three Cassette Modules are configured on the Finisher model iFZ the optional Cabinet Type U is required A maximum of two 2 En...

Страница 13: ...ria Certification Set 20 4582C001AA NFC Kit E121 Connection Kit A2 for Bluetooth LE 4041C001AA 3 Part numbers are subject to change without notice 19 The eLAN Electronic License Access Number is deliv...

Страница 14: ...MEAP License22 23 4224C027AA Object Generator for AS400 printing License with 3 year Maintenance 4223C001AA Object Generator Additional 1 year Maintenance19 4223C002AA 3 Part numbers are subject to c...

Страница 15: ...or a greater volume on a consistent monthly basis The optimum performance range is the volume range that the equipment was intended to run on a regular basis to maintain a high level of performance an...

Страница 16: ...tte Module AG1 Adds up to three 3 27 550 sheet cassettes 20 lb bond 80 g m2 Supports paper sizes up to 8 1 2 x 14 Paper weight 16 lb to 36 lb bond 60 to 135 g m2 Paper types Thin Plain Recycled Heavy...

Страница 17: ...Set A1 Provides Andal font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese Korean and Taiwanese Requires license activation via the LMS 2 Barcode Printing...

Страница 18: ...The machine s Bluetooth setting and the Bluetooth setting on the user s mobile device must be enabled 3 NFC Kit E1 NFC Kit21 enables the user to connect their Android mobile devices to the machine vi...

Страница 19: ...bility to create and maintain a data back up plan Canon U S A Inc hereinafter referred to as Canon USA offers several security options to enhance document handling and storage security needs See Syste...

Страница 20: ...rs main and sub can be saved in each level IMPORTANT It is strongly recommended to protect the Advanced Box folders from viruses If the user s computer system has an antivirus system in place add the...

Страница 21: ...on the network to store files or print a file that is stored in the other machine on this machine D Memory Media Memory Media can be inserted into the USB port on the side of the device A document ca...

Страница 22: ...ion solution it can also integrate with the Access Management System for advanced security Furthermore ULM can be upgraded to the full uniFLOW platform which provides mobile printing secure printing a...

Страница 23: ...rict various Copy Print Scan Mail Box and Send functions that each user can use Once the AMS is activated a Function Level Log In can be used to authenticate users for specific machine functions only...

Страница 24: ...Management Integration Enables the device to automatically send audit logs to SIEM systems for analysis and detection of security violations Examples of the audit logs sent via the Syslog protocol RF...

Страница 25: ...use the Security Policy function and for machines that support this function If an Administrator must log on to access the machine it is necessary to notify the service technicians and the Call Cente...

Страница 26: ...Kit Standard HDD Encryption Kit Optional HDD Data Erase Scheduler software Standard Universal Send Security Feature Set Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for an...

Страница 27: ...ult in a loss of job productivity 3 HDD Data Encryption Kit The standard HDD Encryption feature is another security tool available for environments requiring additional data security measures and can...

Страница 28: ...oss for which Canon USA is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can on...

Страница 29: ...ice Signature PDF XPS files as well as set a password to send them safely to a file server or e mail address The user can also enable the recipient of a PDF or Digital Device Signature PDF XPS file to...

Страница 30: ...a is decrypted at the device 3 PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file Visible digital signatures a...

Страница 31: ...enabled the PDF extension in Adobe Reader upon attempt by a user to open a protected PDF contacts the Rights Management Server to check the latest authorized users expiration auditing and watermarkin...

Страница 32: ...ny to systems that are not trusted 3 Encryption and Authentication SSL Secure Sockets Layer protects data transferred over the network by encrypting file names and formats The System Administrator can...

Страница 33: ...and Application Access Control enables System Administrators to set up only the necessary protocols such as IPP FTP FTPS UFP 3 10 and above SNTP SNMP RAW LPD and others for transferring data These pro...

Страница 34: ...ent management and binding software scan management print output management device security and business workflow software A Document Management and Binding Software 1 eCopy PDF Pro Office ePPO eCopy...

Страница 35: ...otocols Authorized Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan settings such as t...

Страница 36: ...LOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers an organization of any size a way to track printing and copying costs secure sensit...

Страница 37: ...e features of uniFLOW Online At the conclusion of the trial and if the full uniFLOW Online solution has not been purchased the following features will no longer be accessible Secure Printing Send Prin...

Страница 38: ...es that enables end users to print electronic files from their mobile devices such as smartphones tablets and laptops to a Canon imageRUNNER ADVANCE DX device through the EFI PrintMe Cloud Service Fil...

Страница 39: ...hen pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 3 imageWARE Enterprise Management Console and Plug ins...

Страница 40: ...nt partners to create customized applications which connect imageRUNNER ADVANCE DX 717 Series machines to business applications and business process workflows by communicating through standard Web ser...

Страница 41: ...s a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without the need for print drivers 21 No longer available for pu...

Страница 42: ...to successfully service the imageRUNNER ADVANCE DX 717 617 527 machines in the field B imageRUNNER ADVANCE DX 717 617 527 Series Training 1 Learning Path for New Service Technicians New service techn...

Страница 43: ...imageRUNNER ADVANCE Enterprise Device Certification Course Name28 Course Code 28 imageRUNNER ADVANCE 715 615 525 Series Update Online Training 19IRTADV715U00O 28 Course names and course codes are subj...

Страница 44: ...d This optional online Hardware Update Course is recommended for technicians previously certified on the imageRUNNER ADVANCE 715 615 525 III series devices E Course Format The imageRUNNER ADVANCE DX 7...

Страница 45: ...ess eLearning course prepares technicians with the knowledge required for setting up and configuring uniFLOW Online Express in the field Note uniFLOW Online training provides certification for uniFLOW...

Страница 46: ...installation confirm that the proper dedicated NEMA receptacles are available for these devices Table 12 Main Unit Power and Plug Requirements imageRUNNER ADVANCE DX 717 Series Main Unit NEMA 5 15 Re...

Страница 47: ...rovide the internal electronics with a reference voltage Faulty or poor ground sources may cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The i...

Страница 48: ...evice WARNING Do not place anything around the machine or the breaker as doing so may prevent access to the breaker in an emergency possibly resulting in personal injury or damage to the machine IMPOR...

Страница 49: ...ageRUNNER ADVANCE DX 717 Series Service Guide imageRUNNER ADVANCE DX 717 Series Service Guide March 2023 Revision 8 Page 43 Table 15 imageRUNNER ADVANCE DX 717iFZ 617iFZ 527iFZ Installation Space Requ...

Страница 50: ...a counter or desk requires two 2 or more technicians Table 16 Estimated Installation Times Description Estimated Time imageRUNNER ADVANCE DX 717 Series Main Unit Finisher Installed 9 3 minutes No Fini...

Страница 51: ...mon parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have r...

Страница 52: ...ability to communicate meter counter information to the UGW database for review by your dealership The ability to communicate device alarm jam and error alert notifications to the UGW database The no...

Страница 53: ...a part requires replacement and have the part available during the next scheduled service visit Investigate machine issues before visiting the customer site by monitoring service alerts The notificati...

Страница 54: ...irst call resolution Another benefit is that the latest version of firmware is always available to download and install on the imageRUNNER ADVANCE DX devices The CDS provides users the option to downl...

Страница 55: ...nd Update at device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a t...

Страница 56: ...icate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE DX devices In addition the devices mu...

Страница 57: ...SnapShot is a Web application for use on desktop PCs and mobile devices SnapShot provides the ability to query device information from the imageWARE Remote UGW SnapShot is designed to perform the fol...

Страница 58: ...ps Canon USA Service Partners monitor the devices in a fleet including total registered devices actively reporting devices not reporting devices and devices without a COM TEST and the user status incl...

Страница 59: ...d exported from the current device via the Remote UI or the Device Information Delivery Settings function or via the Service Mode to USB memory media For more information on the DCM see the imageRUNNE...

Страница 60: ...t enter the license access number and the imageRUNNER ADVANCE DX device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figu...

Страница 61: ...mageRUNNER ADVANCE DX device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and...

Страница 62: ...ting systems Windows 7 8 10 Mac OS Linux VMware virtualization 5 Server Operating Systems Windows 2008 2012 Mac OS X Server 6 Protocols TCP IP SSL Active Directory 7 Printing drivers processors spoole...

Страница 63: ...the HDD Main engine firmware Accessory firmware Refer to the SST User Manual for a list of supported devices and accessories MEAP Contents Language HDD Format Clear the service mode password Initiali...

Страница 64: ...if Canon is informed of the possibility of such damages Therefore it is recommended not to permanently store data on the HDD without having secured copies or printouts of such data Review the terms o...

Страница 65: ...le below are estimates for reference purposes only and are subject to change without notice Table 18 Main Unit Consumables List Description Part Number3 Quantity Estimated Life Pages 30 Remarks Toner...

Страница 66: ...fe30 Remarks Fixing Assembly FM1 U027 1 225 000 pages Transfer Roller FM1 U032 1 225 000 pages Roller Kit FM1 U030 1 225 000 sheets Multi Purpose Tray Pick up Roller RL2 1566 1 200 000 sheets Multi Pu...

Страница 67: ...opy volume job length color ratio environment type of image printed and how the customer handles the equipment Table 22 Cassette Feeding Unit AR1 Consumable Parts List Description Part Number3 Quantit...

Страница 68: ...R ADVANCE DX 717 Series machines displayed on the Counter Status Check screen For more information on the soft counter configurations see the imageRUNNER ADVANCE DX 717 Series Service Manual Specifica...

Страница 69: ...he MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a...

Страница 70: ...are consumed throughout the life of the machine Service Mode COPIER OPTION USER TNRB SW Level 2 Display on the Counter Check Screen 0 Not displayed 1 Displays number of new toner installations 2 Not...

Страница 71: ...sers Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer Device installation by trained delivery peop...

Страница 72: ...le may be able to perform the device installation Parts replacement depends on the size of the business It may be a challenge because many large scale businesses do not allow end users to replace part...

Страница 73: ...de on the machine s UI which helps the user configure and set up the machine settings See Figure 3 Setup Guide The table below describes the products and major accessories that can be installed by an...

Страница 74: ...able below Table 27 Setup Guide Settings Settings Screen Remarks Switch Language Keyboard Layout Toner Stirring Automatic Do not have to specify Paper Settings Set the paper type custom size envelopes...

Страница 75: ...ne fix identify parts to be replaced over the phone the parts are sent and the customer replaces them Scenario 3 A technician visits the customer site without replacement parts the customer is instruc...

Страница 76: ...notification alarm to the UGW before the parts replacement message is displayed on the device s UI This alarm enables the dealership to ship the parts to the customer before the message is displayed...

Страница 77: ...d then have the customer replace the parts Instructions come inside the parts box and once the customer completes the installation the parts counter should be reset manually so that dealers receive th...

Страница 78: ...hip out the parts later that day and have the customer perform the replacement upon receipt Figure 6 Less Maintenance Parts Replacement via Customer When a Technician Does Not Have the Necessary Parts...

Страница 79: ...need to consider the following when the customer is permitted to install service the machine The customer should dispose of the machine s box carton and replaced parts The dealer should dispose of the...

Страница 80: ...ions Solutions include but are not limited to resolving user name and password issues uninstalling reinstalling basic software applications verifying proper hardware and software set up power cycling...

Страница 81: ...les dealers to operate the User mode and Service mode of the machine via a customer s PC Before using the Remote Operator function dealers must turn the Remote Operator s settings On by pressing Setti...

Страница 82: ...copies or a combination of both whichever comes first This limited warranty covers the compatible Canon brand product accessories For detailed warranty information please refer to the Canon imageRUNNE...

Страница 83: ...uthorized Parts Repair Facilities are authorized by Canon USA to repair circuit boards for various Canon products The APRF program is designed to help your dealership reduce service costs by having ci...

Страница 84: ...Technical Support Center is the single point of entry for all technical support issues on BICG Business Information Communications Group products To ensure that every dealer receives the highest level...

Страница 85: ...tion Flow Chart Note For support escalation to the Field Support staff a DES32 must contact the TSC and visit the site at least once Figure 8 Canon USA Support Escalation Flow Chart 32 The Designated...

Страница 86: ...grated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modi...

Страница 87: ...N34 Approximately 30 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Mode35 Approximately 4 seconds Resolution for Writing Up to 2 400 dpi x 600 dpi equivalent 600 dpi mode Up...

Страница 88: ...Purpose Tray Approximately 100 sheets 20 lb bond 80 g m2 Approximately 10 envelopes Copy Speed36 Up to 75 ppm Up to 65 ppm Up to 55 ppm Margins Leading Edge 5 mm 2 mm Left Edge simplex duplex 2 5 mm 2...

Страница 89: ...DX 717iF 717IFZ 617iF 617iFZ 527iF 527iFZ Dimensions W x D x H 37 Desktop Models without Finisher 19 3 4 x 23 5 8 x 24 1 4 500 mm x 598 mm x 617 mm Desktop Models with Finisher 19 3 4 x 23 5 8 x 32 1...

Страница 90: ...22 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 65 53 52 30 LGL 53 33 44 27 EXECR 6 to 39 6 to 32 6 to 26 6 to 18 STMTR 3 to 27 3 to 22 Bond 75 to 90 g m2 LTRR 55 45 52 30 EXECR 6 to 20 6 to 20 6 to 20...

Страница 91: ...19 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 56 53 45 30 LGL 46 29 38 27 EXECR 6 to 33 6 to 27 6 to 23 6 to 15 STMTR 3 to 23 3 to 19 Bond 75 to 90 g m2 LTRR 47 39 45 30 EXECR 6 to 20 6 to 20 6 to 20...

Страница 92: ...19 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 50 41 45 30 LGL 41 28 38 27 EXECR 6 to 33 6 to 27 6 to 23 6 to 15 STMTR 3 to 22 3 to 19 Bond 75 to 90 g m2 LTRR 47 39 45 30 EXECR 6 to 20 6 to 20 6 to 20...

Страница 93: ...tomatic Document Feeder Size and Weight of Originals Size LGL LTR STMT Business Cards and Custom 4 1 8 x 5 7 8 to 8 1 2 x 14 105 mm x 150 mm to 216 mm x 356 mm Weight B W 11 to 34 lb bond 42 to 128 g...

Страница 94: ...GL LTR Paper Weight 16 lb bond to 50 lb cover 60 to 135 g m2 41 Power Source From the main unit Dimensions W x D x H 25 1 4 x 25 7 8 x 18 7 8 642 mm x 657 mm x 479 mm Weight Approximately 59 5 lb 27 k...

Страница 95: ...x 150 mm Weight Approximately 15 4 lb 7 kg Table 39 Envelope Cassette Module A1 Optional Specifications Item Specifications Envelope Size No 10 COM10 Monarch DL ISO C5 Envelope Capacity 75 envelopes...

Страница 96: ...any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been...

Страница 97: ...y Methods 49 Table 18 Main Unit Consumables List 59 Table 19 Main Unit Consumable Parts List 60 Table 20 Cassette Module AG1 Consumable Parts List 60 Table 21 High Capacity Feeding Unit D1 Consumable...

Страница 98: ...55 Figure 3 Setup Guide 68 Figure 4 Less Maintenance Parts Replacement Based on Warning Message Scenario 70 Figure 5 Less Maintenance Parts Replacement via Telephone Scenario 71 Figure 6 Less Mainten...

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