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Chapter 6

Troubleshooting

This chapter describes the trouble that may
occur on the DR-7080C and how to correct it.

6.1 When the Scanner Is Not

Recognized ......................................... 74

SCSI Connections ................................... 74
USB Connections .................................... 76

6.2 Clearing Paper Jams .......................... 77

Clearing a Paper Jam .............................. 77
Paper Jam Causes .................................. 81

6.3 When the Scanned Image Is Not

Normal ................................................. 82

6.4 Display Messages ............................... 83

Error Messages ....................................... 83
Scanner Status Messages ....................... 85

6.5 Troubleshooting ................................. 86

Содержание ImageFormula DR-7080C

Страница 1: ...1P7 CANADA CANON EUROPA N V BOVENKERKERWEG 59 61 P O BOX 2262 AMSTELVEEN THE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS...

Страница 2: ...equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment RADIO INTERFERENCE REGULATIONS For 120V mode...

Страница 3: ...OU PROVENANT DU LOGICIEL DE LA DOCUMENTATION QUI L ACCOMPAGNE OU DE LEUR UTILISATION CANON SA FILIALE LEUR DISTRIBUTEUR OU REVENDEUR NE SERONT TENUS D AUCUNE OBLIGATION D INDEMNISATION VOTRE EGARD RE...

Страница 4: ...CITA IVI COMPRESA LA GARANZIA DI COMMERCIABILIT OD IDONEIT PER UNO SCOPO PARTICOLARE N CANON N LA CONSOCIATA CANON N IL LORO DISTRIBUTORE O RIVENDITORE SARANNO IN NESSUN CASO RESPONSABILI DI ALCUNA PE...

Страница 5: ...ENGLISH Please read this manual before operating this unit After you finish reading this manual store it in a safe place for future reference Document Scanner INSTRUCTIONS...

Страница 6: ...d mark Microsoft WindowsR and Microsoft Windows NTR are registered trademarks of Microsoft Corporation in the United States and in other countries Product names mentioned herein are for identification...

Страница 7: ...your safety and contain extremely important information Failure to observe the instructions provided in a warning could result in death or serious injury to yourself or your coworkers Caution notices...

Страница 8: ...14 Removing the Transportation Screw 15 Ferrite Core 15 1 3 Part Names 16 Feeder 16 Flatbed 17 Rear 18 Operation Panel 19 1 4 Job Function 20 1 5 Optional Products 21 Stamp Unit 21 Chapter 2 Connectin...

Страница 9: ...tart the Job Registration Tool 41 3 4 Uninstalling the Software 43 Chapter 4 Using the Scanner 4 1 Documents 46 Types of Documents 46 Feeder Capacity 47 4 2 Placing Documents onto the Scanner 48 Loadi...

Страница 10: ...3 When the Scanned Image Is Not Normal 82 6 4 Display Messages 83 Error Messages 83 Scanner Status Messages 85 6 5 Troubleshooting 86 Chapter 7 User Maintenance 7 1 Changing the Stamp Cartridge 90 7...

Страница 11: ...clean the scanner exterior use a firmly wrung cloth moistened slightly with water or mild detergent Never use any type of volatile solution such as alcohol benzene or paint thinner If you hear a stra...

Страница 12: ...e or electrical shock When the scanner is not being used for a long time disconnect the power cord from the power outlet Avoid wearing loose fitting clothing dangling jewelry long ties or even long ha...

Страница 13: ...shade the scanner Places subject to dust and fumes Dust and cigarette fumes adversely affect the components inside the scanner Near running water a heat source water vapor or in an area such as a labo...

Страница 14: ...power supply contact your service representative or the power company Never place an object on top of the power cord or step on the power cord Never bundle the power cord or wrap the cord around an ob...

Страница 15: ...attempt to carry it by yourself When moving the scanner be sure to turn OFF the power and remove any cables If the cables are not removed before moving the scanner you may damage the plugs or connect...

Страница 16: ......

Страница 17: ...e names and functions of parts on the scanner 1 1 Features of the DR 7080C 12 1 2 Before Getting Started 14 Unpacking 14 Removing the Transportation Screw 15 Ferrite Core 15 1 3 Part Names 16 Feeder 1...

Страница 18: ...und documents and other documents that cannot be scanned using the feeder Large capacity reliable feeding A large capacity paper feed tray allows loading of up to 100 A4 LTR size document pages The do...

Страница 19: ...ocuments that are printed on a light colored background or are written in pencil or if the text is a color other than black Dropout color This feature lets you skip drop out a specific color when scan...

Страница 20: ...every item you have removed from the box If any items are missing contact your sales representative DR 7080C Instructions this manual Document Scanner INSTRUCTIONS Ple ase rea d this ma nu al be for...

Страница 21: ...the display panel and remains there unchanged Turn OFF the scanner and remove the transportation screw Ferrite Core When connecting to another SCSI device sequentially for use after connecting a SCSI...

Страница 22: ...this release lever when opening or closing the feeder cover e Document Set Indicator This indicator lights when there is a document in the document feeder tray See p 49 r Slide Guide Adjust this guide...

Страница 23: ...ring scanning See p 89 o Flatbed Platen Glass When placing the document onto the platen glass align it with the arrow in the upper left corner of the glass See p 51 0 Opening Sensor This sensor detect...

Страница 24: ...26 5 SCSI Connectors Connect a SCSI cable 50 pin half pitch pin type here See p 26 6 Power Cord Connector Connect the provided power cord here Never touch the cables on the left side of the back panel...

Страница 25: ...starts scanning of the document and forwards the scanned image to the registered job y New File Key This key is active for applications that support batch separation This key lights when pressed or i...

Страница 26: ...using Job Registration Tool See How to Start the Job Registration Tool on p 41 Images can be saved to a shared folder or other specified folder Scan to PC Images can be sent as e mail attachments Sca...

Страница 27: ...be used to turn stamping on or off The stamp is a circle that has a diameter of about 3 mm with a cross in the center It is stamped on the scanned side of the document page about 7 mm from the traili...

Страница 28: ......

Страница 29: ...n about what you need to do to get Windows to recognize the scanner 2 1 Checking Your Operating Environment 24 2 2 Connecting to a Computer 25 SCSI Connections 25 USB Connections 29 Connecting the Pow...

Страница 30: ...0 Workstation SP6 Microsoft Windows 2000 Professional SP4 Microsoft Windows XP SP1 For USB Microsoft Windows 98SE Microsoft Windows Me Microsoft Windows 2000 Professional SP4 Microsoft Windows XP SP1...

Страница 31: ...a SCSI cable you will need the following items that are not included in the package SCSI card Check that the SCSI card is installed on your computer Use one of the recommended SCSI cards SCSI cable Th...

Страница 32: ...r To connect another SCSI device to the computer insert the other SCSI cable into the vacant SCSI connector on the rear of the scanner and connect the other end of the SCSI cable into the SCSI device...

Страница 33: ...d SCSI Connector Ferrite core approx 3 cm Setting the SCSI ID and Terminator Set the SCSI ID and the terminator on the DIP switches located between the SCSI connectors and the USB connector Move the D...

Страница 34: ...nd of the daisy chain Set the terminator switch on the scanner to ON In such a connection be sure to set the terminator on all other SCSI devices to OFF Terminator OFF Terminator ON When another SCSI...

Страница 35: ...Terminator on p 27 USB 2 0 Interface Cards Be sure to use one of the recommended USB 2 0 interface cards when connecting the scanner with a USB interface cable The recommended USB 2 0 interface cards...

Страница 36: ...cause a fire or electrical shock Never grasp the plug when your hands are wet Never plug the scanner into a multiplug power strip Never bundle or tie the power cord around itself or another object Con...

Страница 37: ...to appear as shown below If you hear a strange sound detect smoke or abnormal heat sense vibration or smell odd odors around the scanner turn OFF the power immediately and disconnect the power cord fr...

Страница 38: ...alog box appears 1 Select Specify the location of the driver Advanced and then click the Next button 2 Insert the setup disc into the computer s CD ROM drive 3 Select Search for the best driver for yo...

Страница 39: ...are Wizard screen Although a message appears in the Hardware Installation dialog box indicating that the driver has not passed Windows logo testing this is not a problem The DR 7080C will be registere...

Страница 40: ...OFF the computer first before turning OFF the scanner 1 Turn OFF the computer 2 Turn OFF the scanner OFF ON Wait at least 10 seconds before turning ON the scanner again For your safety disconnect the...

Страница 41: ...ct and Job Registration Tool that come packaged with the scanner 3 1 About the Software 36 3 2 Installing the Software 37 3 3 How to Use the Software 39 How to Display the ISIS TWAIN Driver Help File...

Страница 42: ...tration Tool Job Registration Tool is a TWAIN compliant application for registering the jobs used by the Job function Note however that the Job function is not supported on a computer that is running...

Страница 43: ...another ISIS compatible driver is already installed on the computer be sure to make a backup of the following file The content of this file may be overwritten when the ISIS TWAIN driver is installed C...

Страница 44: ...mple the CD ROM drive name is D stands for the name of the folder where you will install the applicable software ISIS TWAIN Driver D Driver setup exe CapturePerfect D CapturePerfect setup exe Job Regi...

Страница 45: ...S TWAIN Driver HELP for information on using the ISIS TWAIN driver How to Display the ISIS TWAIN Driver Help File The explanation on how to use the ISIS TWAIN driver is in the ISIS TWAIN driver help f...

Страница 46: ...ation on how to use CapturePerfect 1 Click the Start button and then click Programs CapturePerfect 2 0 Click All Programs CapturePerfect 2 0 if your OS is Windows XP 2 This starts CapturePerfect The b...

Страница 47: ...on Tool Alternatively for information on scanning procedures using the Job function see Using the Job Mode for Scanning on p 59 If you are using Windows 2000 or Windows XP be sure to log on as an Admi...

Страница 48: ...ograms DR 7080C Job Registration Tool 2 This starts Job Registration Tool See the Job Registration Tool help file for information about how to use the Job Registration Tool To view the help file click...

Страница 49: ...or Windows XP The dialogs and button names in Windows XP are different from those used in the explanations in this manual Refer to the Windows XP Help and Support Center to uninstall the software 1Cli...

Страница 50: ...ve and then click the Add Remove button 4This displays a Confirm File Deletion dialog box for the application you are removing If you selected Canon DR 7080C Driver the above dialog box appears 5Click...

Страница 51: ...46 Types of Documents 46 Feeder Capacity 47 4 2 Placing Documents onto the Scanner 48 Loading a Document into the Feeder 48 Positioning a Document on the Flatbed Platen Glass 51 4 3 Document Feeding a...

Страница 52: ...nd white Color Documents Mixed 50 to 128 g m2 Color Documents 64 to 128 g m2 Follow these guidelines when you prepare a document for scanning When scanning long documents turn the Long Document Mode O...

Страница 53: ...th clips or staples Carbon backed paper Coated paper Extremely thin paper Paper with binding holes Wrinkled or creased paper Curled paper Torn paper Note that mixing documents of different thicknesses...

Страница 54: ...ing of paper can cause paper cuts or other personal injury Loading a Document into the Feeder Perform the following steps to load the pages of a document into the feeder for scanning 1 Adjust each sli...

Страница 55: ...the load limitation mark Overloading the feeder can cause jamming The feeder is designed to hold approximately 100 sheets of A4 LTR size standard copy paper 80g m2 Load Limitation Mark When scanning...

Страница 56: ...document from the document eject tray Leaving a document in the document eject tray and scanning another document can cause jamming Raise the document feeder tray only as much as you need to remove t...

Страница 57: ...t very thin document an OHP Overhead Transparency transparency or any other document that cannot be scanned using the feeder 1 Raise the feeder Opening Sensor Lower the feeder slowly taking care to av...

Страница 58: ...he upper left corner of the flatbed platen glass 3 Slowly and carefully lower the feeder back down Lower the feeder slowly taking care to avoid pinching your fingers Failure to do so might result in p...

Страница 59: ...or operate the feeder as shown in the procedure below 1 Raise the feeder 2 While pressing on the bottom of the feeder q pull the feeder down and forward w 3 Set the thick document or book on the flat...

Страница 60: ...bed below The procedure you should use depends on the currently selected feeding mode Standard Feeding See p 55 With this mode you start and stop scanning from an application on your computer After pl...

Страница 61: ...on page 48 for information about placing documents onto the scanner 3 From the application you are using execute the required command to start scanning This starts scanning 4 When scanning of the doc...

Страница 62: ...cument eject tray and scanning another document can cause a paper jam Panel Feeding With panel feeding you execute the scan command from your application and then use the scanner s Start and Stop keys...

Страница 63: ...sure to remove ejected document pages from the document eject tray before scanning another document Leaving a document in the document eject tray and scanning another document can cause a paper jam A...

Страница 64: ...complete the scanner goes into the Ready Mode 5 Raise the document feeder tray to remove the ejected document pages Be sure to remove ejected document pages from the document eject tray before scannin...

Страница 65: ...running Windows NT If you want to use the Job function run the scanner with a computer running a supported operating system other than Windows NT 1 Set the Event function See Setting the Event Functi...

Страница 66: ...lected job 7 When scanning of the document is complete press the Stop key to exit the Job Mode If you cannot get the Job Mode to operate correctly see Troubleshooting on page 86 Setting the Event Func...

Страница 67: ...click Scanners and Cameras This displays the Scanners and Cameras dialog box The dialog box that appears differs according to what version of Windows is running on the computer 3 Select Canon DR 7080...

Страница 68: ...ton in the Scanner events field 6Uncheck all the items in the Send to this application field except for DR7080C Job Tool 7Click the Apply button You cannot use the Job function if the Disable device e...

Страница 69: ...nner s Count Only Mode See How to Set the User Modes on p 72 This causes the Start key lamp to light green 2 Load the document into the feeder and then press the Start key This sends the pages of the...

Страница 70: ...HELP when using patch code sheets Patch code sheets are enabled only when the application being used for scanning supports file separation Patch Code Sheets Patch code sheets are PDF portable documen...

Страница 71: ...CH T FILE A When this sheet is recognized the document following the sheet is saved to a separate file PATCH II FILE B When this sheet is recognized the file is separated after this sheet This sheet i...

Страница 72: ...ange in which patch code detection is enabled Units millimeters When copying the patch code sheets use the same size paper and the same density as the original patch code sheet If the copied sheet is...

Страница 73: ...documents that are to be saved to a separate file and then scan the documents Place the patch code sheet on top of the documents that are to be saved to a separate file 3 Set the scanning conditions...

Страница 74: ......

Страница 75: ...Chapter 5 User Modes This chapter describes the user modes which you can use to configure the scanner settings 5 1 About the User Modes 70 User Mode Functions 70 How to Set the User Modes 72...

Страница 76: ...nts on p 46 OFF Enables detection of documents up to 432 mm long for auto document size detection default If you scan using Long Document Mode the scanning speed may slow down If a document page is no...

Страница 77: ...ltra SCSI default If the scanner does not operate correctly when the output speed is set to 20 Mbyte sec reduce the transfer speed to 10 Mbyte sec or 5 Mbyte sec If you change the setting for the SCSI...

Страница 78: ...ngs 1 Press the Menu key to display the user mode screens Use the Menu key to cycle through the user modes in the sequence shown below 2 Use the Set and keys to change the currently displayed setting...

Страница 79: ...o correct it 6 1 When the Scanner Is Not Recognized 74 SCSI Connections 74 USB Connections 76 6 2 Clearing Paper Jams 77 Clearing a Paper Jam 77 Paper Jam Causes 81 6 3 When the Scanned Image Is Not N...

Страница 80: ...s an x or on it If you can see one of these then refer to the SCSI card s operator s manual to reset the SCSI card Windows NT 4 0 Workstation Click Start Settings Control Panel and then open SCSI adap...

Страница 81: ...built in terminator function See p 27 Cause The scanner was turned ON after the computer Remedy Turn OFF the computer and scanner Then turn ON the scanner and then turn ON the computer See p 31 Cause...

Страница 82: ...uter Remedy Refer to the USB 2 0 interface card operation manual and install it correctly Also check if the USB 2 0 interface card is being recognized by Windows in the operating system you are using...

Страница 83: ...per edges may cut your fingers or the document may be damaged Remove all jammed sheets of paper Paper scraps left inside the scanner may be drawn into the scanner again causing another paper jam or ma...

Страница 84: ...oting 3 Remove the jammed paper 4 If the document is jammed under the feeder guide grasp the tab inside the scanner to open the feeder guide If you are duplex scanning the document may be jammed under...

Страница 85: ...paper from the feeder as you rotate the dial Rotating the dial to the left forward feeds jammed paper into the document eject tray After feeding the paper raise the document feeder tray and remove th...

Страница 86: ...slowly taking care to avoid letting the feeder fall over backwards 9 Remove any paper jammed inside the feeder 10 Slowly and carefully lower the feeder back down Lower the feeder slowly taking care to...

Страница 87: ...ndard quality What to do See Documents on p 46 for information about required document properties What to check Is a jam being caused by document paper that is not sliding properly What to do Scan suc...

Страница 88: ...he brightness is set too high If the scanned image appears darkish a probable cause is that the brightness is set too low Also check the settings on the driver and the application The driver or applic...

Страница 89: ...ed Remedy Lower the feeder back down Display Cause Jam Remedy Check the document and try again If this error continues to appear scan the document from the flatbed platen glass Display Cause Paper is...

Страница 90: ...s of the ejected document then turn on the Different Size Originals Mode and scan the document again Display Cause This is a service call error which indicates that the scanner has an internal problem...

Страница 91: ...orm any operation for approximately 10 minutes Display Status The scanner is in the Stand by Mode A signal from the computer or an operation panel key operation will recover the scanner to Ready Mode...

Страница 92: ...he Job Registration Tool Remedy 1 Use the Job Registration Tool to register a job See How to Start the Job Registration Tool on p 41 Cause 2 The computer is turned OFF or it is not connected to the sc...

Страница 93: ...eload a document into the feeder Cannot scan with USB cable connections Cause The SCSI terminator has not been turned ON Remedy For this scanner to operate normally the SCSI terminator needs to be tur...

Страница 94: ......

Страница 95: ...r describes daily cleaning of the scanner 7 1 Changing the Stamp Cartridge 90 7 2 Daily Cleaning 92 Cleaning the Main Unit 92 Cleaning the Flatbed Platen Glass and Pressure Board Black 93 Cleaning the...

Страница 96: ...he stamp cartridge whenever the stamp mark becomes smudged or faint Contact your sales reprentative or service representative to purchase a new stamp cartridge 1 Open the feeder cover Operate the open...

Страница 97: ...de outside the hole Improperly installing the stamp cartridge can cause paper jams 5 Close the feeder guide Take care to avoid pinching your fingers when closing the feeder guide 6 Close the feeder co...

Страница 98: ...such as alcohol benzene or paint thinner It might cause a fire and electrical shock or cause the exterior of the scanner to disfigure or discolor Never spray detergent or water directly onto the flat...

Страница 99: ...latbed platen glass and pressure board black periodically 1 Raise the feeder Open the feeder carefully and slowly taking care to avoid letting the feeder fall over backwards 2 Wipe the flatbed platen...

Страница 100: ...hing your fingers Failure to do so might result in personal injury Cleaning the Feeder Without periodical cleaning a problem may be caused on the scanned image or the document may become soiled Clean...

Страница 101: ...horoughly wrung out Next wipe the rollers dry with a soft dry cloth 3 Wipe the three rollers on the feeder guide with a cloth moistened with plain water and thoroughly wrung out Next wipe the rollers...

Страница 102: ...ut Next wipe the rollers dry with a soft dry cloth 6 Wipe the four rollers inside the feeder guide with a cloth moistened with plain water and thoroughly wrung out Next wipe the rollers dry with a sof...

Страница 103: ...n the feeder carefully and slowly taking care to avoid letting the feeder fall over backwards 10 Wipe the scanning glass narrow strip of glass to the left of the flatbed platen glass with a cloth mois...

Страница 104: ...lowly and carefully lower the feeder back down Lower the feeder slowly taking care to avoid pinching your fingers Failure to do so might result in personal injury Cleaning the Power Plug If you leave...

Страница 105: ...Appendix This appendix contains the specifications and index Specifications 100 Specifications for the Scanner 100 Options 101 Consumables 101 Exterior Dimensions 102 Index 103...

Страница 106: ...Flatbed Scanning Method 3 line CCD Light Source Xenon lamp Scanning Side Simplex automatic inversion of document for duplex scanning Scanning Mode Black and white advanced text enhanced error diffusio...

Страница 107: ...n use the functions noted above if the software supports them They may not work depending on your computer s capabilities and the software you are using Specifications are subject to change without no...

Страница 108: ...102 Appendix Exterior Dimensions Units millimeters 297 mm 148 mm 300 mm 602 mm 565 mm 377 mm 575 mm 688 mm 10 mm...

Страница 109: ...dicator 49 Document feeder tray 14 Display Contrast Mode 71 E Enter key 71 Error messages 83 Event function 60 Exterior dimensions 102 F Features of DR 7080C 12 Feeder 16 Document eject tray 16 Docume...

Страница 110: ...can procedure 54 Automatic feeding 57 Panel feeding 56 Standard feeding 55 SCSI cable 26 SCSI cards 25 SCSI connections Connecting to a computer 25 Operating environment 24 SCSI connectors 25 SCSI ID...

Страница 111: ...to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan...

Страница 112: ...to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan to Mail Scan to Printer Scan to PC Scan...

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