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Troubleshooting

46

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the User's Guide for additional 
information on topics not covered in this section.

• "Cannot Install the Printer Driver

Cannot Install the Printer Driver

Cannot Install the Printer Driver

Cannot Install the Printer Driver" on page 47

• "Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors" on page 48

• "Troubleshooting Printer Hardware

Troubleshooting Printer Hardware

Troubleshooting Printer Hardware

Troubleshooting Printer Hardware" on page 50

• "Paper Does Not Feed Properly

Paper Does Not Feed Properly

Paper Does Not Feed Properly

Paper Does Not Feed Properly" on page 51

• "Handling Error Messages

Handling Error Messages

Handling Error Messages

Handling Error Messages" on page 52

• "An Error Message Appears on the Screen

An Error Message Appears on the Screen

An Error Message Appears on the Screen

An Error Message Appears on the Screen" on page 53

• "Cannot Print Properly from the Digital Camera

Cannot Print Properly from the Digital Camera

Cannot Print Properly from the Digital Camera

Cannot Print Properly from the Digital Camera" on page 55

When an Error Occurs

The BJ Status Monitor opens and displays a message. Take the 
appropriate action described in the message.
The message may vary depending on your operating system.

z

In Windows Me or Windows 98, click the Guide

Guide

Guide

Guide tab and follow the 

on-screen instructions.

Содержание i455 Series

Страница 1: ...QuickStart Guide Desktop Photo Printer i455Series...

Страница 2: ...nor should they be understood to be representation or warranties concerning the products described Specifications are subject to change without notice As an ENERGY STAR partner Canon U S A Inc has det...

Страница 3: ...a period of 90 days from your first call After that 90 day period you can continue to call via the toll number for technical support during the balance of your warranty period or you can extend your...

Страница 4: ...8 5 x 11 20 sheets 7980A006 Photo Paper Pro Perforated 4 x 6 20 sheets 5699A005 Photo Paper Pro for Borderless Printing 4 x 6 20 sheets 1029A014 Photo Paper Pro 8 5 x 11 15 sheets 1029A004 Transparenc...

Страница 5: ...Printing Maintenance Printing Maintenance When Printing Becomes Faint or Colors are Incorrect 29 Printing the Nozzle Check Pattern 30 Print Head Cleaning 33 Print Head Deep Cleaning 35 Aligning the P...

Страница 6: ...OM Setup Software User s Guide CD ROM Setup Software User s Guide CD ROM or use the online help within your printer driver interface While in the printer s Properties window press the F1 F1 F1 F1 key...

Страница 7: ...s Envelopes with an embossed or treated surface Any type of paper with holes such as loose leaf Loading the Print Media This section describes how to load plain paper into your printer For detailed in...

Страница 8: ...he printed surface until the ink dries For specific drying times refer to the instructions packaged with your media 1 Attach the paper rest 2 Open the cover and pull out the paper output tray 2 Align...

Страница 9: ...that you use genuine Canon media to ensure optimal print quality Photo Quality Media Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Glossy Photo Paper High Resolution Paper Media Suited to...

Страница 10: ...T Shirt Transfers 1 sheet Right T Shirt Transfer Transparencies Up to 30 sheets Left Transparency Note z When using plain paper up to 100 sheets can be set Set the Paper Thickness Lever to the left an...

Страница 11: ...ns and dialog boxes that appear may vary depending on the software application you are using z The steps described in this section are for printing in Windows XP Note In Windows 2000 click the Main Ma...

Страница 12: ...nctions refer to the User s Guide or Help z Select Preview before printing Preview before printing Preview before printing Preview before printing by clicking the check box This displays a preview scr...

Страница 13: ...OK OK 3 Specify the required settings 1 Select Print Print Print Print from the application software s File File File File menu 2 Select Quality Media Quality Media Quality Media Quality Media from t...

Страница 14: ...hen printing documents consisting mainly of graphs and graphics illustrations with strong color definition Printing a composite document Printing a composite document Printing a composite document Pri...

Страница 15: ...Direct compatible digital cameras or digital video camcorders Refer to Direct Printing from PictBridge compatible Digital Cameras for more information about PictBridge z When you print directly from a...

Страница 16: ...refer to your digital camera user s manual s instructions for changing the camera to the Replay Replay Replay Replay mode will display on the LCD display of the digital camera when the printer is corr...

Страница 17: ...in the single display mode or in the index display mode You can print specified numbers of images or make an index print using the DPOF function Images other than Exif may not be index printed The im...

Страница 18: ...log box is opened from the Start Start Start Start menu additional tabs appear including the Details Details Details Details tab These do not appear when the Printer Properties Printer Properties Prin...

Страница 19: ...any of these features are covered in this chapter For more detailed information see the i455 User s Guide on the Setup Software User s Guide CD ROM Adjusting Print Quality Features that affect the app...

Страница 20: ...rties Dialog Box from Your Application Opening the Printer Properties Dialog Box from Your Application Program Program Program Program on page 14 2 Select Custom in Print Quality then click Set to ope...

Страница 21: ...re to compensate for unsatisfactory color balance and over or under exposure before printing 1 Open the Printer Properties dialog box See Opening the Printer Properties Dialog Box from Your Applicatio...

Страница 22: ...tones in the images To use Vivid Photo select the Vivid Photo Vivid Photo Vivid Photo Vivid Photo check box on the Effects Effects Effects Effects tab To use Vivid Photo select the Vivid Photo Vivid P...

Страница 23: ...he images captured with your digital camera To use Photo Noise Reduction select the Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction check box on the Effects Eff...

Страница 24: ...les dialog box opens 4 Click OK 5 Click OK on the Profiles tab This registers your printer driver print settings Note You can retrieve or delete the print settings profile at any time Retrieving profi...

Страница 25: ...change the saved driver settings at any time Retrieving print settings Retrieving print settings Retrieving print settings Retrieving print settings Select the name of the print settings to retrieve...

Страница 26: ...basic introduction to the many features offered by your printer driver Note For detailed description of the printer driver functions refer to the User s Guide Printing with Borderless Printing Reducin...

Страница 27: ...You can select multiple photographs and merge them to create a panoramic photo Easy WebPrint Windows You can easily print pages displayed on the Internet Explorer or pages from the User s Guide on scr...

Страница 28: ...photographs stored in the folder on the hard disk 2 Click Start Start Start Start select All Programs All Programs All Programs All Programs or Programs Programs Programs Programs Canon Utilities Can...

Страница 29: ...ndow Increases the number of copies Displays the specified number of copies Decreases the number of copies 1 Click the Paper Paper Paper Paper Selection Selection Selection Selection tab 2 Select the...

Страница 30: ...Printing function Easy PhotoPrint supports Exif Print Exif 2 2 Easy PhotoPrint can handle only JPEG files filename extension jpg and jpeg 1 Start Easy PhotoPrint 1 Store the photographs you took with...

Страница 31: ...toPrint Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint icon 2 Select photographs 1 Select the folder containing the photograph you want to print All photographs in the selected folder are displayed 2...

Страница 32: ...Print Print Print dialog box 1 Click the Paper Paper Paper Paper Selection Selection Selection Selection tab 2 Select the size of the paper you use from Paper Size Paper Size Paper Size Paper Size The...

Страница 33: ...Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning on page 35 Step 3 If the problem still remains If white stripes are noticeable If the problem remains Pri...

Страница 34: ...rectly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 14 3 Print the Nozzle Check Pattern 3 When the confirmation message is displayed click OK OK O...

Страница 35: ...icon 3 Select i455 from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select i455 from the Product Product Product Product list and click Select Select Select Select...

Страница 36: ...hat the print head requires alignment See Aligning the Print Head Aligning the Print Head Aligning the Print Head Aligning the Print Head on page 37 When lines are uneven When lines are even 4 Noticea...

Страница 37: ...x Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 14 3 Start Print Head Cleaning 3 Select the ink nozzles to be cleaned and then click Execu...

Страница 38: ...t head cleaning can also be performed from the printer itself Ensure that the printer is turned on Hold down the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button until the POWER POWER PO...

Страница 39: ...roperties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 14 3 Start Print Head Deep Cleaning 3 Select the ink nozzles to be clea...

Страница 40: ...POWER POWER POWER lamp stops flashing Note After print head deep cleaning finishes print the nozzle check pattern to verify that the print head nozzles are clean See Printing the Nozzle Check Pattern...

Страница 41: ...Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properti...

Страница 42: ...d enter the number that corresponds 4 When the confirmation message is displayed click OK OK OK OK Note If it is difficult to pick up the best pattern on Column H pick the setting that produces the le...

Страница 43: ...s folder 2 Double click the Print Center Print Center Print Center Print Center icon 3 Select i455 from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select i455 fro...

Страница 44: ...ular patterns and enter the number that corresponds Note If it is difficult to pick up the best pattern on Column H pick the setting that produces the least noticeable vertical white stripes 2 Enter t...

Страница 45: ...n ink tank runs out of ink replace it using the following steps 1 Ensure that the printer is turned on and then open the front cover The print head holder moves to the left 2 Remove the empty ink tank...

Страница 46: ...maintain optimal print quality use an ink tank within six months of its first use z Once an ink tank has been used do not remove it from the printer and leave it out in the open This will cause the i...

Страница 47: ...y If this happens manually reset the ink counter in Printer Properties dialog box 2 Select the replaced ink tank and click OK The dialog box allows you to select the replaced ink tank When both black...

Страница 48: ...w Ink Warning Setting Works The low ink warning notifies you of low ink levels during printing The Low Ink Warning has been preset to be automatically displayed When you reset the ink counter it will...

Страница 49: ...an ink tank in use Synchronization of the counter and the actual ink level will not work properly Important If you did not reset the counter when you installed the current ink tanks the low ink warni...

Страница 50: ...Troubleshooting Printer Hardware on page 50 Paper Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly on page 51 Handling Error Messages Handl...

Страница 51: ...2 Double click the CD ROM CD ROM CD ROM CD ROM icon For non XP Windows users open the My Computer My Computer My Computer My Computer window and then double click the CD ROM CD ROM CD ROM CD ROM icon...

Страница 52: ...the media loaded Print Quality not set properly Be sure to set the Print Quality Print Quality Print Quality Print Quality setting to High High High High for Windows or Fine Fine Fine Fine for Macinto...

Страница 53: ...sing Borderless Printing Ensure that the paper you are using is compatible with Borderless Printing See Media Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing Media...

Страница 54: ...lay Print Queue Display Print Queue Display Print Queue Display Print Queue 4 Select Cancel All Documents Cancel All Documents Cancel All Documents Cancel All Documents in the Printer Printer Printer...

Страница 55: ...r 4 Hold the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button down and release after the POWER POWER POWER POWER lamp flashes three times then feed the sheet of paper Repeat this operati...

Страница 56: ...consumed during print head cleaning Eight flashes indicates that this tank is nearly full Press the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button to clear the error so printing can c...

Страница 57: ...anon i455 Canon i455 Canon i455 and Uninstall Uninstall Uninstall Uninstall 2 Follow the on screen instructions to uninstall driver 3 Follow the procedures described in the Easy Setup Instructions and...

Страница 58: ...tank replacement and click Send Send Send Send Low Ink Warning Accompanied by Ink Tank Icon With Failure to reset ink counter when installing new ink tank The ink tank level accompanied by the ink ta...

Страница 59: ...aper Jam A paper jam occurrs in the printer Remove the jammed paper load new media and press the RESUME RESUME RESUME RESUME CANCEL CANCEL CANCEL CANCEL button Printer cover open The front cover is op...

Страница 60: ...er a communication time error may occur and no more images can be printed If this error occurs press the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button They will automatically turn on...

Страница 61: ...iver folder 4 Read the License Agreement and click Accept if you agree 5 Click Install The printer driver will load automatically 6 If the message No other applications can be running is displayed cli...

Страница 62: ...in the Chooser 17 Close the Chooser 18 To ensure highest quality output carry out print head alignment Refer to the Mac OS 9 Printer Driver Guide for instructions or how to align the print head Note...

Страница 63: ...ts Windows Adding Illustrated Effect to Documents Printing Entire Image in Single Color Printing in Grayscale Reversing the Page Printing Order Printing on Nonstandard Size Paper Reducing the Sound of...

Страница 64: ...onment Operating environment Operating environment Temperature 5 to 35 C 41 to 95 F Temperature 5 to 35 C 41 to 95 F Temperature 5 to 35 C 41 to 95 F Temperature 5 to 35 C 41 to 95 F Humidity 10 to 90...

Страница 65: ...the electric manual including the capacity for the electric manual including the capacity for the electric manual including the capacity for the electric manual USB operation can only be guaranteed o...

Страница 66: ...he power supply and call for service Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt P...

Страница 67: ...r than the one rated for the printer in the country where you Never use a power supply source other than the one rated for the printer in the country where you Never use a power supply source other th...

Страница 68: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment int...

Страница 69: ...items is given by the manufacturer or producer thereof This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases a Loss of or damage...

Страница 70: ...e above technical support options repair options are available at the time of your call to the Free live technical support number above or via the website at www canontechsupport com This limited warr...

Страница 71: ...heck Pattern 32 Exif 2 2 23 Exif Print 23 G Glossy Photo Paper 6 H Handling Error Messages 52 Help 2 High Resolution Paper 6 I ImageBrowser 23 Ink Counter Reset 43 Ink Tank 41 Installing the Printer D...

Страница 72: ...2 Printing Photographs Directly from a Digital Camera 11 Printing the Nozzle Check Pattern 30 R Recalling Driver Settings 20 Regulatory Information 64 Replacing an Ink Tank 29 41 Resetting the Ink Cou...

Страница 73: ...o 146 8501 Japan Canon Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico...

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