12
7-2. Product Technical Information
1) FAQ (Problems specific to the i350/i355, i250/i255 and corrective actions)
No. Rank* Function
Phenomenon
Cause
Corrective action
Possible Call / Claim
1
A
Carriage error (LED
blinks alternately in
orange and green twice).
The user may not have removed the
packing material at unpacking and
installation.
Although a caution sheet is packaged
together with the printer, the user may not
have noticed it.
Note: Even if the packing material remains,
no parts are damaged.
Remove the packing
material fixing the
carriage.
-LED blinks alternately in orange
and green, twice (carriage error)
2 A
Installation
Ink tank installation error
(orange LED blinks 4
times.)
Since the user did not fully seat the ink tank
completely at unpacking, installation, and
ink tank replacement, the ink tank contacts
the main case.
Open the Access Cover,
and install the ink tank
properly.
-Orange LED blinks 4 times (ink
tank installation error) (As this
occurs at printer installation, the
user cannot recognize the error.)
3
B
Paper not feeding when
lots of paper/media is
loaded. (PC101/PR101)
When the paper is curled and many sheets
are loaded, the loaded page limit level in
the ASF creates friction at paper feeding.
1. Decrease the number
of pages loaded in the
ASF.
2. Flatten curled paper.
-Paper out error
-Paper cannot be fed
-Cannot print
4
B
Multi-feeding.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper becomes
high, and sheets stick to each other,
contributing to multi-feeding.
1. Set the paper in the
ASF
2. In case of PR101, set
the paper sheet by sheet
in the ASF.
-Multiple pages of paper are fed
-Paper is delivered without
printing
5
B
Envelope not feeding.
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots. This
phenomenon may occur in DL envelope.
1. Perform roller cleaning
from the printer driver.
2. Decrease the number
of envelopes loaded in
the ASF.
3. Flatten the paper (with
a pen).
-Paper out error
-Paper cannot be fed
-Cannot print
6
B
Envelope jam at feeding When the paper is fed by the
slightly-slippery paper feed roller, the flap is
caught in the return position of the claw.
1. Perform roller cleaning
from the printer driver.
2. Decrease the number
of envelopes loaded in
the ASF.
-Paper jam error
-Paper cannot be fed
-Cannot print
7 B
Paper
feedability
Paper jam.
As the LF Roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.
1. Remove the jammed
paper from the paper
pick-up side.
-Paper jam error
-Paper cannot be fed
-Cannot print
