Canon DR 5010C - imageFORMULA - Document Scanner Скачать руководство пользователя страница 84 | Manualshive

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Troubleshooting

The PC Does Not Recognize the Scanner

(Connecting via SCSI)

The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.

Cause

The scanner is not connected correctly.

Remedy

Make sure that the scanner and the computer are correctly
connected. (See p. 21.)

Cause

The SCSI card is not correctly installed in the PC.

Remedy

Refer to the manual for the SCSI card and the computer and
install the SCSI card to the computer correctly.

Alternatively, check the following things, depending on your
operating system.

Windows 98SE/ME

Click [Start] - [Settings] - [Control Panel] - [System] -
[Device Manager], and make sure that no “x” or “!” symbol
appears next to the SCSI Controller entry. If either of these
symbols is displayed, refer to the instruction manual for the SCSI
card and make the SCSI card settings again.

Windows NT 4.0 Workstation

Click [Start] - [Settings] - [Control Panel] - [SCSI Adapter], and
make sure that the system recognizes the SCSI card properly. If
the system dose not recognize the SCSI card properly, refer to the
instruction manual for the SCSI card and make the SCSI card
settings again.

Windows 2000 Professional

Click [Start] - [Settings] - [Control Panel] - [System] -
[Hardware] - [Device Manager], and make sure that no “x” or “!”
symbol appears next to the SCSI Controller entry. If either of
these symbols is displayed, refer to the instruction manual for the
SCSI card and make the SCSI card settings again.

Windows XP

Click [Start] - [Control Panel] - [System] - [Hardware] - [Device
Manager], and make sure that no “x” or “!” symbol appears next
to the SCSI Controller entry. If either of these symbols appears,
refer to the instruction manual for the SCSI card and reconfigure
the SCSI card.

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Содержание DR 5010C - imageFORMULA - Document Scanner

Страница 1: ...Startup Manual Please read this manual before operating this unit After you finish reading this manual store it in a safe place for future reference Document Scanner...

Страница 2: ...tel and Pentium are registered trademarks of Intel Corporation ENERGY STAR is a U S registered mark Adobe is the registered trademark of Adobe Systems Incorporated in the United States and or other co...

Страница 3: ...0 days from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of...

Страница 4: ...r and the enclosed software CapturePerfect Explains how to set up the scanner make connections install software and other procedures Startup Manual ISIS TWAIN Driver Help Explains how to use the ISIS...

Страница 5: ...tention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely alway...

Страница 6: ...TWAIN Driver 35 Using CapturePerfect 36 Starting CapturePerfect 36 Starting CapturePerfect with the Event Function 39 Confirming Scanner Event 39 Using the Scanner 42 Documents 42 Setting Up the Docum...

Страница 7: ...ments to the back of the scanner See Document Eject Tray on p 45 Avoid locations exposed to direct sunlight If the scanner must be placed in such a spot hang a heavy curtain or similar object to shade...

Страница 8: ...xtension cord make sure that the extension cord is rated for the current requirements of the scanner Do not place other objects on the power cord Do not step on the power cord Do not bundle the power...

Страница 9: ...nner To clean this scanner dampen a cloth in a mild detergent solution and then wring the cloth out thoroughly Do not use flammable liquids to clean the scanner including alcohol benzene or paint thin...

Страница 10: ...canner When unplugging the power cord always grasp the plug Pulling on the cord itself could expose or break the wires in the power cord damaging the cord and creating a risk of fire or electrical sho...

Страница 11: ...e document type Single sided double sided mode Single sheet dual feeding path U Turn Path Documents are fed and ejected from the front of the scanner See Document Eject Tray on p 45 Straight Path Docu...

Страница 12: ...k spots left when scanning documents that have had holes punched in them and been stored in a binder Multistreaming Function The scanner supports multistreaming which according to the application can...

Страница 13: ...carton and the packing material for future use if it is ever necessary to store or transport the scanner The power cord varies according to country of purchase Quick Reference Guide DR 5010C Setup Di...

Страница 14: ...from the scanner 2 Slowly open the Document Feed Tray then remove the protective tape Feed tray 3 Hold the edge of the Upper unit as shown in the diagram and slowly open it until it stops Upper unit...

Страница 15: ...roller Pickup Roller 5 Remove the roller cover then remove the protective material securing the retard roller Replace the roller cover Roller Cover Retard Roller 6 Gently close the Upper unit Be sure...

Страница 16: ...tension Open if the document extends beyond the edge of the eject tray See p 45 Attach it to prevent thin or long documents from jamming when being scanned See p 47 Stop Button Push it to stop scannin...

Страница 17: ...tors it may result in a malfunction or a fire SCSI Connector Connect to a 50 pin half pitch pin type SCSI cable See p 21 DIP Switches Set the SCSI ID See p 22 Not Used USB Connector Connect the USB ca...

Страница 18: ...indows NT 4 0 Workstation SP6 Microsoft Windows 2000 Professional SP3 or later Microsoft Windows XP Professional SP1 or later Microsoft Windows XP Home Edition SP1 or later Connecting via USB 2 0 Micr...

Страница 19: ...help After checking the shape of the SCSI connectors on your computer and the scanner purchase a SCSI cable with the right combination of connectors See Connecting the Scanner to Your PC on p 21 The...

Страница 20: ...ard in your computer See Interface Cards on p 19 2 Connect the scanner to the PC See Connecting the Scanner to Your PC on p 21 3 Connect the power cord to the scanner See Connecting the Power Cord on...

Страница 21: ...ollow the instructions in your computer s and the SCSI card s manuals to install the SCSI card into your computer The maximum SCSI cable length that can be used is determined by the SCSI standard For...

Страница 22: ...uter s and the USB 2 0 interface card s manuals to install the USB 2 0 interface card into your computer Use the most recent version of the USB 2 0 driver provided by Microsoft Note If the USB 2 0 int...

Страница 23: ...able and a USB cable concurrently Do not connect multiple DR 5010C scanners to one 1 computer After having changed the connection be sure to turn the scanner and the PC ON once again Connecting via SC...

Страница 24: ...SCSI ID 2 3 4 5 SW1 OFF ON OFF ON SW2 OFF OFF ON ON IMPORTANT Turn OFF the power to the computer and the scanner before connecting the computer and setting the SCSI ID The scanner has a built in termi...

Страница 25: ...erating system you are using is Windows NT the connection via USB is not supported When using the DR 5010C with Windows NT be sure to connect the scanner via SCSI When using a USB hub be sure to use o...

Страница 26: ...d that is provided with this scanner to the power cord connector located on the rear of the scanner and then plug the cord into a power outlet WARNING Be sure to use the power cord provided with the s...

Страница 27: ...though the power is ON immediately turn the scanner OFF and unplug the power cord Contact your local authorized Canon dealer or service representative to have the scanner serviced 3 Log on to Windows...

Страница 28: ...he Next button 5 Click the Finish button If you are using Windows 2000 Professional the Found New Hardware Wizard dialog box appears 1 Click the Next button to proceed to the Install Hardware Device D...

Страница 29: ...R 5010C SCSI or CANON DR 5010C USB in the Imaging Device directory The displayed device name of the DR 5010C differs depending on the connection via SCSI or via USB When having changed the connection...

Страница 30: ...robat see the How To Install file on the Adobe Acrobat setup disc Installing the ISIS TWAIN Driver Follow the procedure described below to install the ISIS TWAIN driver IMPORTANT If another ISIScompat...

Страница 31: ...tup exe assuming that D is the letter assigned to your CD ROM drive and then click the OK button The Installer starts 5 Follow the instructions on the screen and complete the installation 6 Restart Wi...

Страница 32: ...Patch Code Sample Sheet These sheets are used to automatically separate batches of documents when the scanner recognizes the patch code pattern See Using Patch Code Sheets on p 55 To use the patch co...

Страница 33: ...r Windows XP be sure to log on as a user with administrator privileges 2 Insert the setup disc in the PC s CD ROM drive 3 Click the Start button and then select Run The Run dialog box appears 4 In the...

Страница 34: ...re using Windows NT 4 0 Workstation Windows 2000 Professional or Windows XP be sure to log on as a user with administrator privileges 1 Click the Start button point to Settings and then click Control...

Страница 35: ...ox is displayed Note If you are using Windows XP the Add or Remove Programs dialog box is displayed 3 Select Canon DR 5010C Driver or CapturePerfect from the list in the dialog box and then click Add...

Страница 36: ...Confirm File Deletion dialog box appears When Canon DR 5010C Driver is selected When CapturePerfect is selected 5 Click the Yes button to start the uninstaller Follow the instructions on the screen to...

Страница 37: ...elp Using the ISIS TWAIN Driver The ISIS TWAIN driver help describes how to use the ISIS TWAIN driver To access ISIS TWAIN driver help click the Start button point to Programs when using Windows XP po...

Страница 38: ...rfect is described in CapturePerfect help From the Help menu on the CapturePerfect menu bar click Help then refer to the explanation of how to use CapturePerfect Starting CapturePerfect 1 Turn ON the...

Страница 39: ...arts 4 On the Scan menu click Select Scanner 5 Select Canon DR 5010C and then click the OK button Note If Canon DR 5010C is not displayed in the list of scanners re install the ISIS TWAIN driver See I...

Страница 40: ...canning parameters see ISIS TWAIN driver help See p 35 7 Execute the scan operation from the Scan menu Note Details about actually using CapturePerfect can be found in CapturePerfect help To view info...

Страница 41: ...when the scanners Start Button is pressed Note Windows NT does not support this function Confirming Scanner Event 1 Double click the Scanners and Cameras icon Note Scanners and cameras is not displaye...

Страница 42: ...40 Using the Software 2 Select Canon DR 5010C SCSI or Canon DR 5010C USB and then click the Properties buton to display Properties 3 Click the Events tab...

Страница 43: ...checked Note When an application is started by an event it may not work correctly depending on the application To disable the Event function check the Disable device events check box Restart Windows...

Страница 44: ...rated 42 to 157g m2 42 to 546g m2 0 0020 to 0 0079 0 0020 to 0 026 0 05 mm to 0 20 mm 0 05 mm to 0 66 mm Business cards Cannot be scanned Can be scanned not separated Size 2 12 x 3 37 53 9 mm x 85 5 m...

Страница 45: ...can such a document make a photocopy of the document and then scan the photocopy When you scan a batch of NCR documents make sure that they are not stuck together Note that glossy originals or card or...

Страница 46: ...ocument Feed Tray and slowly open it toward you CAUTION Do not place anything other than documents on the Document Feed Tray Doing so may damage the scanner reduce scanning quality or cause the feed t...

Страница 47: ...need to do Document Eject Tray 2 Straight Path U Turn Path Document Eject Tray 1 Note The Straight Path can be used to scan thick paper thin paper and business cards Using the U Turn Path 1 If Docume...

Страница 48: ...fed IMPORTANT Be sure there is enough space for documents that are ejected behind the scanner when using the Straight Path If there is not enough space for ejected documents the documents may be damag...

Страница 49: ...droop down over the edge of the Document Eject Tray Extension and become jammed in the scanner Avoid this problem by attaching the Document Eject Guide 1 Open the Document Eject Tray Extention toward...

Страница 50: ...the Scanner 4 To remove the Document Eject Guide lift the Document Eject Tray Extension a little and unhook the Document Eject Guide 5 Reverse the procedure for attaching the Document Eject Guide to r...

Страница 51: ...ent cause a paper jam and damage the scanner Do not wear loose clothing or jewelry that may get caught in the scanner while you are operating it If they get caught in the scanner it may cause an injur...

Страница 52: ...er to align them Doing so may cause a malfunction Be careful when placing a document in the scanner It is possible to cut your hand on the edge of a sheet of paper 3 Set the Document Guides so they ar...

Страница 53: ...g a curled document or a creased document can damage the document 6 Start scanning from the application Note If the paper feed operation stops due to a system error or a paper jam while the scanner is...

Страница 54: ...auses the Document Stoppers to go down The ISIS TWAIN Driver settings change to the manual feed mode automatically when the Feed Selection Lever is lowered 2 Place the document into the Document Feed...

Страница 55: ...ogether on the feed tray at one time they will be fed together Particularly very thin or curled documents will not be fed very well In this case lightly press on the leading edge of the documents when...

Страница 56: ...SIS TWAIN Driver Help Patch code sheets only work with an application which support file separation by patch code sheets About Patch Code Sheets Patch code sheets are data in the form of PDF Portable...

Страница 57: ...ording of the sheets as an image has been disabled in the patch code detection settings Using Patch Code Sheets 1 Print out the patch code sheets on a printer Use paper that is the same size as the pa...

Страница 58: ...n the effective area for detecting patch code patterns Make sure that the originals are not stained or marked in any way Take special care to avoid staining or marking the effective area for detecting...

Страница 59: ...et of paper 1 Remove any documents that have been left in the eject tray 2 Close the Document Eject Tray Extention 3 Hold the Upper unit as shown in the diagram and open it to the point where you can...

Страница 60: ...rred in the eject section IMPORTANT Do not pull hard on the jammed sheet remove it gently If the sheet does rip be sure to remove all of the remaining pieces of paper 5 Close the Upper unit slowly Be...

Страница 61: ...ng the Scanner 59 IMPORTANT Do not force the Upper unit to close Doing so may damage the scanner Note After removing the jammed paper check to see if the last page was scanned and then continue scanni...

Страница 62: ...or shorter than the standard Detecting Double Feed with Ultrasonic Waves This function uses ultrasonic waves to detect the gap between two pages of a document to determine that multiple documents have...

Страница 63: ...r is ON Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to...

Страница 64: ...ly 1 Hold the Upper unit as shown in the diagram and open it slowly until it stops CAUTION The pickup roller is located in the middle of the Upper unit Do not hold the protrusion on the Upper unit whe...

Страница 65: ...cause a malfunction IMPORTANT Scratches on the sensor glass may cause marks on the images and could cause feeding errors If there are scratches on the sensor glass contact your local authorized Canon...

Страница 66: ...e Removing and Attaching the Rollers on p 67 5 Wipe the removed rollers with a firmly wrung cloth moistened with water CAUTION Do not use detergent to clean the rollers since any detergent on the roll...

Страница 67: ...open it slowly until it stops CAUTION The pickup roller is located in the middle of the Upper unit Do not hold the protrusion on the Upper unit when you open it Doing so may deform the pickup roller...

Страница 68: ...th the upper and lower shading boards Do not spray water or detergent directly on the shading boards Precision mechanisms such as the light source may be damaged 5 Press the stop button The shading bo...

Страница 69: ...when removing or attaching the rollers Doing so may damage them Roller Replacement Message When the number of pages scanned has exceeded 250 000 pages a roller replacement message appears on the comp...

Страница 70: ...ng the Counter After replacing the feed rollers reset the counter according to the following procedure 1 Click the Start button point to Settings and then click Control Panel Note If you are using win...

Страница 71: ...Regular Maintenance 69 3 Click on Properties for the scanner you are using 4 Click the Counter tab 5 Press the Reset button and then make sure that the counter for the Roller being used is set to 0...

Страница 72: ...r Be careful when working on the scanner when the power is ON Do not use excessive force when removing or attaching the rollers Doing so may damage them Removing the Pickup Roller 1 Turn ON the power...

Страница 73: ...e pickup roller or cause a feeding error 3 Push up on the pickup roller to open the hook and then remove the pickup roller Attaching the Pickup Roller 1 Hold the new pickup roller or the one you remov...

Страница 74: ...place 3 Make sure that the shaft of the pickup roller is correctly inserted 4 Close the Upper unit slowly Be sure that the Upper unit is completely closed by pushing on both edges with both hands unti...

Страница 75: ...when removing or attaching the rollers Doing so may damage them Removing the Feed Roller 1 Hold the Upper unit as shown in the diagram and open it slowly until it stops CAUTION The pickup roller is l...

Страница 76: ...the roller lock lever down and forward and then slide it to the right 4 Shift the feed roller to the right to remove it Attaching the Feed Roller 1 Position the feed roller so the notch in the roller...

Страница 77: ...Regular Maintenance 75 2 Slide the roller lock lever to the left and insert it into the feed roller hole 3 Lift up the roller lock lever and lock the feed roller 4 Attach the roller cover...

Страница 78: ...5 Close the Upper unit slowly Be sure that the Upper unit is completely closed by pushing on both edges with both hands until you hear a click IMPORTANT Do not force the Upper unit to close Doing so...

Страница 79: ...ce when removing or attaching the rollers Doing so may damage them Removing the Retard Roller 1 Hold the Upper unit as shown in the diagram and open it slowly until it stops CAUTION The pickup roller...

Страница 80: ...e the roller lock lever upward and then slide it to the right 4 Shift the retard roller to the right to remove it Attaching the Retard Roller 1 Position the retard roller so the notch in the roller is...

Страница 81: ...gular Maintenance 79 2 Slide the roller lock lever to the left and insert it into the retard roller hole 3 Move the roller lock lever forward and down to lock the retard roller 4 Attach the roller cov...

Страница 82: ...5 Close the Upper unit slowly Be sure that the Upper unit is completely closed by pushing on both edges with both hands until you hear a click IMPORTANT Do not force the Upper unit to close Doing so...

Страница 83: ...SCSI The PC Does Not Recognize the Scanner p 84 Connecting via USB 2 0 Scanning Is Slow Connecting via USB 2 0 p 85 Images Are Not Scanned p 85 Documents Do Not Feed Properly p 85 Resulting Scanned I...

Страница 84: ...displayed refer to the instruction manual for the SCSI card and make the SCSI card settings again Windows NT 4 0 Workstation Click Start Settings Control Panel SCSI Adapter and make sure that the syst...

Страница 85: ...SCSI device that is connected in the daisy chain Remedy Do not use the daisy chain connection configuration See p 22 Cause The PC was turned ON before the scanner Remedy Shut down both the PC and the...

Страница 86: ...struction manual for the USB 2 0 interface card Also confirm whether the USB interface card is recognized by the operating system Windows you are using Cause The scanner is not ON Remedy Refer to The...

Страница 87: ...rrectly Has the application software been set up correctly Is there a problem in the PC system Note When system errors result in the scanner not functioning at all turn OFF the scanner and wait at lea...

Страница 88: ...river or application software is not running normally Remedy If the software is set properly for scanning and normal scanning is still not possible it is possible that the scanner driver or the applic...

Страница 89: ...ness 0 03 0 003 0 76 0 08 mm Document Feeding Method Automatic Manual Scanning Method Contact image sensor Light Source LED Scanning Side Simplex Duplex Scanning Modes Black and white Advanced text en...

Страница 90: ...maximum 0 5 A maximum Standby Under 4 2 W Under 4 2 W Noise Not more than 61 dB Operating Environment Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH The functions described above can b...

Страница 91: ...re millimeters 15 6 398 4 12 3 312 7 5 191 4 7 6 194 7 4 188 26 3 668 17 3 440 3 2 82 3 7 95 Document Feed Tray Extension is open Document Feed Tray is open Document Eject Guide is open 21 3 541 5 6 1...

Страница 92: ...d Selection Lever 14 49 I Installation Requirements 16 Interface Cards SCSI Cards 19 USB 2 0 Interface Card 19 ISIS TWAIN Driver Install 28 Uninstall 32 Using 35 N Normal Handling 7 O Options 88 P Pac...

Страница 93: ...MEMO...

Страница 94: ...MEMO...

Страница 95: ...equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to com...

Страница 96: ...EG AMSTELVEEN THE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SI...

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