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Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

January 2007

Rev. 4

Page 24

B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
dealerships. These support services cover areas such as system and user
software, networking and connectivity issues, electro-mechanical operations,
and other hardware servicing.

1. Canon USA Technical Support Center

Live phone based technical support from the Canon USA TSC is limited to
those technicians who are certified to service an Color imageRUNNER
device or are enrolled for technical training.

Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through the e-
Support Center website at

http://www.support.cusa.canon.com

Technicians and Systems Engineers.

Canon USA provides a time sensitive call escalation process for all
authorized Color imageRUNNER Dealers. The TSC is the single point of
entry for this process. Once a call is placed to the TSC and information is
logged into the call management system, a case number will be assigned
to the call. Every effort is made to resolve the problem during the call. Calls
that cannot be resolved during the initial call and require escalation must
follow the process below. The status of all escalated cases can be viewed
via the e-Support Center or by calling the TSC.

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Содержание Color imageRUNNER C2880

Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e Canon ...

Страница 2: ...CLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Service Guide History October 2006 o Preliminary Service Guide Rev 0 Released o October 2006 Rev 1 Miscellaneous Specifications modified GPR 23 Drum Warranty Full Credit corrected November 2006 Revision 2 o Update to the Servi...

Страница 3: ...rized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of this Service Guide As an authorized Canon dealership for the Color imageRUNNER C3380 C2880 Series you agree that the Color imageRUNNER C3380 C2880 Series and its related hardware s...

Страница 4: ...6 2 PCL Printer Kit Q1 6 3 PS Printer Kit Q1 6 F Fax Options 6 1 Super G3 Fax Board W1 6 2 Super G3 Multi Line Fax Board J1 6 G Universal Send Options 7 1 Universal Send PDF Advanced Feature Set A1 7 2 Universal Send PDF Security Feature Set A1 7 3 Digital User Signature PDF Kit A1 7 II Dealer Sales Service Authorization 8 A Technician System Engineer 8 III Educational Training 8 A Overview 8 B Wh...

Страница 5: ...1 End User Warranty Conditions 21 2 Warranty Administration Reduction Program WARP 22 VI Product Technical Support Offerings 23 A Dealer Support Requirements 23 B Canon USA Support Offerings 24 1 Canon USA Technical Support Center 24 2 NAVI 25 3 Steps to Getting Started 27 4 NAVI Support 27 5 Internet Support 28 VII Appendix 30 A Specifications 30 B Warranty 39 1 Main Unit Limited Warranty 39 2 Dr...

Страница 6: ...imageRUNNER C3380 C2880 Series output expectations should not be compared to that of high end graphic devices This Color imageRUNNER C3380 C2880 Series offers MEAP Multifunctional Embedded Application Platform for the ability to embed diverse and customizable applications directly into the Color imageRUNNER supporting unique user workflows Canon s proprietary Color Universal Send technology is sta...

Страница 7: ...03AA Color imageRUNNER C3380i 8708A004AA Color imageRUNNER C2880 8709A003AA Color imageRUNNER C2880i 8709A004AA Accessory Options DADF L1 Standard on i models 8439A002AA Platen Cover Type H For Base models only 8684A001AB Cassette Feeding Unit Y3 8695A005AA Cabinet P1 9669A003AA Paper Deck Z1 1421B002AA Inner 2way Tray C1 9562A001AA Finisher Z1 1430B001AA Finisher Y1 w Buffer Pass Unit E2 1428B002...

Страница 8: ... and Virtual Printers 0123B002AB Impose V2 6 6596A023AA Secure Erase V 1 0 1245B001AA Densitometer ED 100 8002A002AA Universal Send PDF Advanced Feature Set A1 1323B002AA Universal Send PDF Security Feature Set A1 1324B002AA Digital User Signature PDF kit A1 1326B002AA Super G3 FAX Board W1 1431B002AA Super G3 Multi Line FAX Board J1 1432B002AA Secure Watermark A1 1082B002AA iR 512MB Expansion RAM...

Страница 9: ...4 Cabinet P1 Can be used for adjusting the height of the machine Provides a space to store toner or additional paper supply Cannot be installed if the Cassette Feeding Unit is installed 5 Paper Deck Z1 Provides additional 2 700 sheets of letter sized paper capacity 20 lb Bond Cassette Feeding Unit Y3 or Cabinet P1 must be installed D Finishing Options 1 Finisher Z1 Offers a single tray holding up ...

Страница 10: ...ages one sheet at a time Supports LTRR LTR LGL and 11 x 17 paper sizes 5 Inner 2Way Tray D1 Prints can be delivered to the main tray or the Inner 2Way tray when it is attached Two trays that can hold up to 350 sheets combined Cannot be attached to the device when any of the three optional finishers are attached 6 Envelope Feeder Attachment C2 Attaches to paper drawer one for easy envelope feeding ...

Страница 11: ...obe PostScript3 2 PCL Printer Kit Q1 Canon controller enables networked printing with support for PCL 5c print drivers Optional for the Base models Standard on the i models LMS Activated 3 PS Printer Kit Q1 Added to the PCL Printer Kit Q1 and supports PostScript 3 emulation printing solutions iR 512 MB Expansion RAM C1 Required LMS Activated F Fax Options 1 Super G3 Fax Board W1 Provides a connect...

Страница 12: ...s LMS Activated 2 Universal Send PDF Security Feature Set A1 Enables the user to create Encrypted PDF documents Digital Device Signature mode uses the device signature certificate and key pair inside the machine to add a digital signature to a PDF document Standard for the i models LMS Activated 3 Digital User Signature PDF Kit A1 Enables the user to identify which user signed a PDF document enabl...

Страница 13: ...eature on e Support a technician can take the required modules required for product certification through the Certification Map The Certification Map will contain all of the modules listed below in a single area for technicians to take More information about certification maps can be found on the training news section of e Support Technicians can take each of the modules in the training program by...

Страница 14: ...vice Mode Main Controller Original Exposure and DADF Laser Exposure Image Formation Fixing System Media Transport Systems Network Connectivity Accessories o Finishers Y1 Y2 o Internal Finisher Z1 o Puncher Unit M1 o Paper Deck Z1 o Cassette Feeding Unit Y3 Service Notes o PDF download of compiled Service Information E Course Format The Color imageRUNNER C3380 C2880 Series course consists of 13 onl...

Страница 15: ...380 C2880 Main Unit Software and Accessories Additionally each of the self study labs will require between 30 to 60 minutes to complete with an estimate of up to eight hours to complete all ten Below is a list of the online learning modules and prerequisite modules required for product certification Online Thirteen Learning Modules Table 2 Module Code Module Name Copy Print Process Key Operations ...

Страница 16: ...2 I Installation Training A series of optional installation modules and a module certificate were designed specifically for the installation and setup of the Color imageRUNNER C3380 C2880 Series Service technicians with installation and setup responsibility should take the five installation modules listed in the table below Online Installation Modules Table 5 Module Code Module Name Installation M...

Страница 17: ...DU7 1194 000 Finisher Z1 DU7 1195 000 Super G3 FAX Board W1 Super G3 Multi Line Fax Board J1 DU7 1196 000 Color PCL Printer Kit Q1 Color PS Printer Kit Q1 DU7 1197 000 iR HDD Data Encryption kit B1 DU7 1198 000 Parts Catalog Main Unit DU7 3171 000 DADF L1 DU7 3114 010 Paper Deck Z1 DU7 3172 000 Finisher Y1 Saddle Finisher Y2 DU7 3173 000 Finisher Z1 DU7 3174 000 Note The course material for the Co...

Страница 18: ...d in order of importance The major computer platforms IBM compatible and Macintosh Computer hardware including cabling Computer software including drivers Operating systems o Windows NT 4 0 Workstation Server o Windows 2000 Professional Server Advanced Server o Windows XP Home Professional 32 bit o Windows XP Professional x64 64 bit o Windows Server 2003 32 bit and 64 bit versions o Mac OS version...

Страница 19: ...h two years of experience centered on connectivity products A degree in computer science engineering or a computer technician with two years of experience is required in the above areas B Power and Plug Requirements The Color imageRUNNER C3380 C2880 Series requires a NEMA 5 15R receptacle for proper operation Confirm that a NEMA 5 15R receptacle is available prior to installation Canon USA Inc str...

Страница 20: ...requirements for installation differ depending on how it is configured with the optional accessories Installation Space Diagram Standard Configuration Table 9 Main Unit Installation Space with Accessories Configuration Table 10 Main Unit DADF L1 Finisher Z1 Side Paper Deck Z1 Installation Space Diagram Full Configuration Table 11 Main Unit DADF L1 Saddle Finisher Y2 Puncher Unit L1 Buffer Pass Uni...

Страница 21: ...utes Puncher Unit M1 13 minutes Estimated Installation Times shown are based on a minimum of two 2 experienced technicians Installation time shown above is the estimated time required for installation starting from an unpacked condition It is calculated based on man hours and is for reference purposes only E Consumables Main Unit Consumables List Table 13 Description Part Number 2 Quantity Estimat...

Страница 22: ...6 6661 000 2 120 000 Multi separation roller FB1 8581 000 1 240 000 Multi separation pad FL2 4453 000 1 240 000 Dustproof glass cleaning tool FL FL2 4425 000 1 125 000 Toner filter FC6 9549 000 1 100 000 Waste toner bottle FM2 5533 000 1 20 000 Image ratio 5 each color 70 color Replaceable by user DADF L1 Consumable Parts List Table 15 Description Part Number 2 Quantity Estimated Life copies print...

Страница 23: ...tor 2 FC5 3305 000 4 1 000 000 Static eliminator 3 FC5 4510 000 1 1 000 000 Static eliminator 4 FC5 4509 000 2 1 000 000 Finisher assembly Dedicated cartridge Approx 5 000 staples Finisher Y1 Saddle Finisher Y2 Table 19 Description Part Number 2 Quantity Estimated Life copies prints 4 Remarks Stapler FM2 0665 000 1 500 000 times Finisher assembly Approx 5 000 staples are available for one cartridg...

Страница 24: ...e Clean Patch sensor Inspect Registration roller Clean Registration front guide Clean OHP sensor surface Clean Delivery roller scraping ring Clean Duplexing feed roller 1 2 As Necessary As Necessary Clean the part only when dirt is conspicuous Fixing delivery guide assembly As Necessary As Necessary Clean the part if adhesion is found Dustproof glass Inspect Inner delivery roller Inspect Clean the...

Страница 25: ...olor imageRUNNER C3380 C2880 Series Special Tools List Table 24 Description Rank Part Number 2 Remarks Digital Multimeter A FY9 2002 000 Used for electrical checks for adjustment of laser power in combination with the laser power checker Cover Switch A TKN 0093 Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester extension pin L shaped A FY9 3039 000 U...

Страница 26: ...haser or 30 000 prints copies or a combination of both whichever comes first This warranty covers the product accessories For detailed warranty information please refer to the Color imageRUNNER C3380 C2880 Limited Warranty located in the Appendix Note No warranty is given on any consumables or consumable parts such as paper toner chemicals or pick up rollers GPR 23 Drum Unit Limited Warranty Full ...

Страница 27: ...ith a dealer cost over 300 replaced during the term of the end user warranty should be returned along with all applicable documentation to Canon USA for processing To request parts reimbursement credit complete the e Tag warranty claim form that can be found in the warranty section of the Canon USA s e Support Center Print out the e Tag form and submit it to the address provided along with the def...

Страница 28: ...shooting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the Specialist with information about previous calls for support Be prepared to provide environment specific information and any other site specific variables...

Страница 29: ...mageRUNNER device or are enrolled for technical training Self Service Support software downloads knowledgebase support forums technical publications will continue to be available through the e Support Center website at http www support cusa canon com for all Technicians and Systems Engineers Canon USA provides a time sensitive call escalation process for all authorized Color imageRUNNER Dealers Th...

Страница 30: ...velopment groups The Canon USA TSC will be available to all Authorized Dealers Systems Engineers and Technicians who have successfully completed the Training Program The TSC will provide technical information regarding all Canon associated hardware and software products The TSC will deploy as required through proper escalation procedures all on site Canon USA Digital Solutions Specialist and Syste...

Страница 31: ... Detection of copier engine status and researching a knowledge base or known problem case data for a solution to a current copier problem when connected directly to the copier available for the latest generation of copier engines Searching the knowledge base for a solution to a problem in off line mode connection to the copier has not been established for all copier models supported by the NAVI to...

Страница 32: ...issues in a timely manner Get the NAVI Files There are two ways to get the files to start using NAVI Download the necessary files free of charge from e Support It is recommended that downloading is accomplished via a high speed Internet connection as many of the files are large in size Purchase the NAVI Catch Up CD Set The Catch Up CD Set contains the basic NAVI program and documentation as well a...

Страница 33: ...ctive notification of new releases patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e ...

Страница 34: ...le on the Canon USA ISG Central website http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central When the end user is logged onto ISG Central they must select the Systems Technical Support button to access the Service Guides area of the website a...

Страница 35: ...le Paper Feeding 2 drawers Stack bypass Paper Capacity 2 x 550 50 sheet bypass Std 1 150 Sheets Max 4 950 Sheets Manual Stack Bypass Up to 50 Sheets Acceptable Paper Weight 17lb Bond to 90 lb Bond Cassette or 110 lb Index Stack Bypass Duplexing Standard Automatic Trayless Duplexing Magnification 25 400 1 increments Color imageRUNNER C3380 C3380i Ltr 33 ppm B W 30 ppm color Copy Speed Color imageRU...

Страница 36: ...2 cassettes 20 lb bond 80 g m 2 Power Source Maximum From the main unit Power Consumption Approximately 20 W Dimensions H x W x D Approximately 9 7 8 x 22 1 4 x 27 5 8 252 mm x 565 mm x 700 mm Weight Approximately 50 7 lbs 23 kg Paper Deck Z1 Table 29 Paper Deck Z1 Paper Size LTR Paper Deck Capacity Up to 2 700 sheets 20 lb bond 80 g m 2 Power Source From the main unit Power Consumption Approximat...

Страница 37: ...Approximately 8 1 2 x 27 3 8 x 21 5 8 217 mm x 616 mm x 550 mm Weight Approximately 26 5 lbs 12 kg Installation Space W x D Approximately 41 93 x 29 72 1065 mm x 755 mm when the auxiliary tray is extended Finisher Y1 Table 32 Finisher Y1 Paper Size Weight Type Size 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL LTR LTRR STMT STMTR EXEC Irregular size 3 7 8 x 5 9 16 to 12 5 8 x 18 99 mm x 140 mm to 320 mm x...

Страница 38: ...elopes COM10 No 10 Monarch Catalog Glove No 8 DL ISO B5 ISO C5 Yougata 4 Weight 17 lb bond to 80 lb cover 64 to 220 g m2 Type Plain Recycled Color Pre punched Heavy 1 32 lb bond to 90 lb index 106 to 163 g m2 Heavy 2 65 to 80 lb cover 164 to 220 g m 2 Coated Tracing Paper Transparency Bond Labels Envelopes No Collating Collate Group mode LTR STMT STMTR EXEC Up to 1 000 sheets or 5 3 4 147 mm in he...

Страница 39: ...r Consumption Approximately 70 W when the optional Puncher Unit M1 is attached Dimensions H x W x D Approximately 42 1 4 x 29 3 8 x 25 7 8 1074 mm x 747 mm x 657 mm Weight Approximately 162 lbs 73 6 kg Installation Space W x D Approximately 63 1 4 x 29 3 4 1 607 mm x 755 mm when the auxiliary tray is extended Approximately 67 1 2 x 29 3 4 1 714 mm x 755 mm when the optional Puncher Unit M1 is atta...

Страница 40: ... Source From the main unit Power Consumption Approximately 16 W Dimensions H x W x D Approximately 6 x 7 x 21 1 2 151 mm x 176 mm x 546 mm Installation Space W x D Approximately 34 x 29 3 4 862 mm x 755 mm Weight Approximately 8 6 lbs 3 9 kg Copy Tray J1 Table 36 Copy Tray J1 Paper Size Weight Type Size 11 x 17 LGL LTR LTRR STMTR EXEC Weight 17 to 28 lb bond 64 to 105 g m2 Type Plain Recycled Colo...

Страница 41: ...00 equivalent x 600 dpi Interfaces Standard 10 Base T 100 Base Tx RJ 45 USB High Speed 2 0 Printer Drivers PCL 5c Win 98 Me 2000 XP Server 2003 Citrix Metaframe Network Protocol IPX SPX TCP IP Apple Talk Phase II Net BIOS IPX SPX Ethernet II Ethernet 802 3 Ethernet SNAP Auto Detect TCP IP Ethernet II NetBIOS Ethernet II Frame Type Apple Talk Ethernet SNAP Novell Netware v 3 2 4 1 4 11 4 2 5 5 1 6 ...

Страница 42: ... 5c Internal Fonts PS 136 Roman PS Font Adobe Type 1 Resolution Up to 1200 x 1200 dpi text only If 1200 dpi print is selected only from the print driver engine speed slows down by 1 2 speed Up to 2400 dpi equivalent x 600 dpi Interfaces Standard Printer Port iR Port 10 100 1000 Base T 100 10 Base T RJ45 Network Protocol IPX SPX TCP IP AppleTalk SMB SNMP Frame Type IPX SPX Ethernet II Ethernet 802 ...

Страница 43: ...Windows 2000 Server Professional SP1 or later Windows Server 2003 Novell Netware 3 2 4 11 4 2 5 5 1 Solaris Version 2 6 or later Mac OS X or later Red Hat Linux 7 2 Windows XP Professional Red Hat Enterprise Linux AS ES WA 4 0 or later Interface 100BASE TX 10BASE T Color Mode Automatic Color Select Full Color Grayscale Automatic Color Select Full Color Black and White Full Color Grayscale Black an...

Страница 44: ...ing in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the...

Страница 45: ...n c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or seria...

Страница 46: ...e 14 17 DADF L1 Consumable Parts List Table 15 17 Cassette Feeding Unit Y3 Consumable Parts List Table 16 17 Paper Deck Z1 Consumable Parts List Table 17 18 Finisher Z1 Consumable Parts List Table 18 18 Finisher Y1 Saddle Finisher Y2 Table 19 18 Main Unit Periodic Maintenance Table 20 19 DADF L1 Periodic Maintenance Table 21 19 Paper Deck Z1 Periodic Maintenance Table 22 20 Finisher Y1 Saddle Fini...

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