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Faxing Problems

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Q

Does the other party's fax machine have enough paper?

A

Call the other party and ask them to make sure paper is loaded in their fax
machine.

Q

Did an error occur during sending?

A

Print an ACTIVITY REPORT and check for an error. (See "Printing the
ACTIVITY REPORT," on p. 6-3.)

Q

Is the telephone line working properly?

A

Make sure there is a dial tone when you pick up the handset of the telephone
connected to the machine. If there is no dial tone, contact your local telephone
company.

Q

Is the receiving fax machine a G3 fax machine?

A

Make sure the receiving fax machine is compatible with the machine (which is a
G3 fax machine).

Q

The other party's telephone may be busy or the other party's fax machine may
be turned off. Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

A

The fax/telephone number you dialed is busy. Try sending the document later.

A

The other party's fax machine is not working. Contact the other party and have
them check their fax machine.

Q

Did the receiving fax machine answer within 55 seconds (after all automatic
redialing attempts)?

A

Contact the other party and have them check their fax machine. For an
overseas call, add pauses to the registered number. (See "Dialing an Overseas
Number (With Pauses)," on p. 4-13.)

Q

Is the In Use/Memory indicator lighting?

A

The In Use/Memory indicator may light, which means the extension phone is
busy. Please wait until the extension phone becomes free.

Faxes sent from the machine are spotted or dirty.

Q

Is the sending fax machine working properly?

A

Check the machine by making a copy. For more information, see Chapter 5,

"

Copying,

"

in the

Basic Guide

.

If the copy is clear, the problem may be in the receiving fax machine. If the copy
is spotted or dirty, clean the platen glass or the read area of the platen glass.
For more information, see Chapter 8, "Maintenance," in the

Basic Guide

.

Facsimile Guide.book 6 ページ２００４年８月４日水曜日午後５時１分

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Содержание Color imageCLASS MF8170c

Страница 1: ...Color imageCLASS MF8170c Facsimile Guide Facsimile Guide book 0...

Страница 2: ...inting Copying and Printing Instructions Troubleshooting Basic Guide Fax Instructions Troubleshooting Facsimile Guide This Manual Software Installation and Instructions Printing and Scanning Instructi...

Страница 3: ...dix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to ensure that...

Страница 4: ...Notice xii Super G3 xiii Trademarks xiii Copyright xiv Disclaimers xiv Chapter 1 Introduction Customer Support 1 1 Operation Panel 1 2 One Touch Panel Closed 1 2 One Touch Panel Opened 1 3 Standby Di...

Страница 5: ...tic Redialing 4 9 Sending the Same Document to Several Recipients Sequential Broadcasting 4 11 Special Dialing 4 13 Dialing an Overseas Number With Pauses 4 13 Switching Temporarily to Tone Dialing 4...

Страница 6: ...6 9 Chapter 7 Troubleshooting LCD Messages 7 1 Error Codes 7 4 Faxing Problems 7 5 Sending Problems 7 5 Receiving Problems 7 7 Telephone Problems 7 11 If a Power Outage Occurs 7 12 If You Cannot Solv...

Страница 7: ...ely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the mac...

Страница 8: ...DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones A dedicated ex...

Страница 9: ...esented by are the REN without a decimal point e g 10 is a REN of 1 0 This equipment may not be used on coin service provided by the telephone company Connection to party lines is subjected to state t...

Страница 10: ...pment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to comply w...

Страница 11: ...ine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 touch...

Страница 12: ...lterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own...

Страница 13: ...xc de pas 5 Le nombre d quivalents sonnerie REN de ce produit est 1 0 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WEEK http www canon ca Super G3 Trademarks Canon the Canon logo and im...

Страница 14: ...information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHO...

Страница 15: ...ree operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 7 Troubleshooting If you cannot solve the problem or if you think the machine...

Страница 16: ...l fax telephone number registered for coded speed dialing e Hook key Enables you to dial without picking up the handset f In Use Memory indicator Lights green when a fax is being received or sent or t...

Страница 17: ...xes and other operations and turns to the standby display in the LCD q Set key Determines the contents you set or register r or keys Scroll through the selections so you can see other settings s Numer...

Страница 18: ...on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode see Chapter 1 Introduction in the Basic Guide Rece...

Страница 19: ...eck the sender information you have registered See Printing the USER DATA LIST on p 6 9 Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step that requires...

Страница 20: ...characters that are under the same key Press the numeric key press the same numeric key again For example to enter DD you would press 3 3 To enter a space Press To delete a character Press Clear To d...

Страница 21: ...ple of how your sender information will print on a fax sent from the machine NOTE You can set the sender information to print inside or outside the image area See 1 TTI POSITION of Menu Descriptions o...

Страница 22: ...ess Set 3 Press or to select DATE TIME SETTING press Set 4 Use the numeric keys to enter the date month day year and time in 24 hour format press Set Enter only the last two digits of the year 5 Press...

Страница 23: ...s to enter your fax telephone number max 20 digits including spaces press Set To enter a plus sign before the number press To delete a previous number press or Clear To delete the entire entry press a...

Страница 24: ...the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select USER SETTINGS press Set 4 Press...

Страница 25: ...assigned to that number Coded Speed Dialing Register a fax telephone number for coded speed dialing see Registering Coded Speed Dialing on p 3 4 then to dial the number simply press Coded Dial enter...

Страница 26: ...ltiple fax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select 1 TOUCH SPD DI...

Страница 27: ...e number use the numeric keys to enter a new number press Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5...

Страница 28: ...s Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select CODED SPD DIAL press Set 4 Press or to select a coded speed dialing code 00 to 99 press Set twice You can also select a code...

Страница 29: ...eset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5 of Registering Coded Speed Dialing see p 3 4 In step 6 press and hol...

Страница 30: ...dialing See the following titles Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 You cannot enter numbers with the numeric keys 1 Press Menu 2 Press or to select...

Страница 31: ...including spaces press Set To continue registering other groups repeat the procedure from step 4 The name you enter here will appear in speed dialing lists 7 Press Stop Reset to return to the standby...

Страница 32: ...press Set 3 Press or to select SPEED DIAL LIST press Set 4 Press or to select the list you want to print press Set You can select from the following 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST Sample...

Страница 33: ...ON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL 02 16172223322 HUNT INVESTMENTS 03 1 312 538 4005 LAKESIDE INC 01 14043333499 PEACHTREE INC 12 03 2004 10 07 FAX 1234567 CANON 001 GROUP DIA...

Страница 34: ...Printing Speed Dialing Lists 3 10 Speed Dialing 3 Facsimile Guide book 10...

Страница 35: ...ollowing To Use the Machine as a Local Printer USB Connection or To Use the Machine as a Network Printer Network Connection in the Set Up Instructions for Networking and Printing Chapter 1 Installatio...

Страница 36: ...st any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjus...

Страница 37: ...Handling in the Basic Guide 3 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure t...

Страница 38: ...OTE To cancel manual sending press Status Monitor See Chapter 7 System Monitor in the Basic Guide If the offhook alarm starts beeping make sure that the handset is resting properly on the handset crad...

Страница 39: ...ext only documents 203 x 98 dpi FINE for fine print documents 203 x 196 dpi PHOTO for documents that contain photographs 203 x 196 dpi SUPER FINE for documents that contain fine print and images the r...

Страница 40: ...check the numbers See Printing Speed Dialing Lists on p 3 8 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing The machine must be set to the Fax mode whe...

Страница 41: ...eed dialing code is displayed NOT REGISTERED appears if no fax telephone number is assigned to the coded speed dialing code you entered NOTE If you enter a wrong code press Stop Reset 2 Press B W Star...

Страница 42: ...e first letter of the name of the party you are searching for For example if you want to search for a name that starts with the letter H press 4 GHI twice Entries starting with the letter you entered...

Страница 43: ...line is busy the machine will redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs See Customizing Automatic Redialing Settings below...

Страница 44: ...u selected ON Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set twice You can set the machine to redial between 1 to 10 times Press...

Страница 45: ...he Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the s...

Страница 46: ...X SETTINGS in FAX SETTINGS of the Menu See 4 TIME OUT of Menu Descriptions on p 8 4 To review the numbers you have entered press or 4 After you have specified all of the destinations press B W Start I...

Страница 47: ...ir requirements and how to place or load documents see Chapter 3 Document Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution...

Страница 48: ...CD To take advantage of the speed dialing features of the machine register frequently used overseas numbers for one touch or coded speed dialing See Chapter 3 Speed Dialing Switching Temporarily to To...

Страница 49: ...mbers requested by the information service Numbers entered after pressing will be dialed using tone dialing 6 If you want to receive faxes press B W Start 7 Press Hook or hang up the handset to discon...

Страница 50: ...Special Dialing 4 16 Sending Faxes 4 Facsimile Guide book 16...

Страница 51: ...receive mode press Set You can select from the following FaxOnly to automatically receive faxes only Voice calls will be disconnected See Receiving Faxes Automatically FaxOnly Mode on p 5 2 FaxTel to...

Страница 52: ...save the toner consumption when printing out the received documents See Chapter 10 Machine Settings in the Basic Guide Receiving Faxes Automatically FaxOnly Mode If you want to select FaxOnly check t...

Страница 53: ...er the call Customizing FaxTel You can customize this mode to control precisely how your machine handles incoming calls You can adjust the time the machine takes to check whether a call is a fax or vo...

Страница 54: ...the following RECEIVE to switch to receive mode DISCONNECT to disconnect the call 8 Press Stop Reset to return to the standby display Receiving When an Answering Machine Is Connected AnsMode If you wa...

Страница 55: ...have both a fax number s and a telephone number s using only one telephone line The machine will automatically monitor incoming calls and based on the ring pattern will let you know if the call is a f...

Страница 56: ...ress Set 4 Press or to select RX SETTINGS press Set 5 Press or to select DRPD SELECT FAX press Set 6 Press or to select a ring pattern press Set You can select from the following NORMAL RING DOUBLE RI...

Страница 57: ...telephone hang up the handset NOTE If the offhook alarm starts beeping make sure that the handset is resting properly on the handset cradle The offhook alarm can be turned off See 4 OFFHOOK ALARM of M...

Страница 58: ...ou are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you finish your task the machine automatically prints the fax You can receive a fax while performing t...

Страница 59: ...ation of the message s and details on the action to take see LCD Messages on p 7 1 NOTE The machine memory can store up to 20 fax jobs or approximately 256 pages Based on the condition that the other...

Страница 60: ...ocedure if you want to stop receiving a fax before reception is completed 1 Press Stop Reset The confirmation message will appear 2 Press to cancel receiving If you change your mind and want to contin...

Страница 61: ...telephone numbers and names registered for coded speed dialing p 3 8 GROUP DIAL LIST Lists groups registered for group dialing p 3 8 ACTIVITY REPORT Shows recent facsimile transactions performed by th...

Страница 62: ...ly papers loaded in the cassette can be used for reports and lists function You can cancel printing the reports or lists using Status Monitor See Chapter 7 System Monitor in the Basic Guide USER DATA...

Страница 63: ...twice 12 03 16 16 2 887 0166 5001 AUTO RX ECM 4 OK 00 14 12 03 16 27 0001 MANUAL TX ECM 1 OK 02 00 12 03 16 30 20 545 8545 0002 TRANSMIT ECM 1 OK 00 17 12 03 16 53 03 3758 2111 5002 AUTO RX ECM 1 OK...

Страница 64: ...ETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select ACTIVITY REPORT press Set 5 Press or to select the setting you want press Set You can select from the following OU...

Страница 65: ...manually sent faxes The machine does not print a TX report when faxing the documents from your computer TX REPORT TRANSMISSION OK TX RX NO 0004 RECIPIENT ADDRESS 1 432 2060 DESTINATION ID ST TIME 12...

Страница 66: ...he following PRINT ERROR ONLY to print a report only when a transmission error occurs OUTPUT YES to print a report every time you send a document OUTPUT NO to disable printing the report If you select...

Страница 67: ...ault the machine is set not to print an RX REPORT 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select RX REPORT press Set RX RE...

Страница 68: ...nt press Set You can select from the following OUTPUT NO to disable printing the report PRINT ERROR ONLY to print a report only when a reception error occurs OUTPUT YES to print a report every time yo...

Страница 69: ...mation See Registering Sender Information on p 2 3 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select USER DATA LIST press Set USER S DATA LIST 12 03 2004 13 36 FAX 1234567...

Страница 70: ...Printing the USER DATA LIST 6 10 Reports and Lists 6 Facsimile Guide book 10...

Страница 71: ...use When the machine prints the reports or lists the paper size setting is set to a size other than LTR LGL or A4 Remedy Set the paper size setting to LTR LGL or A4 and load paper of the same size For...

Страница 72: ...eset the machine by opening the cartridge cover and then closing it The report or list will then be printed automatically DOCUMENT TOO LONG Cause The document is longer than 1 m or is not feeding corr...

Страница 73: ...ered Remedy Register the one touch speed dialing key or coded speed dialing code For more information see the following Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on...

Страница 74: ...using a G3 fax machine Remedy Check with the other party and send the document to a G3 fax machine If the other party does not have a G3 fax machine try sending your document using a transmission mod...

Страница 75: ...Remove the document stack it if necessary and place it on the platen glass or load it in the ADF correctly For more information see Chapter 3 Document Handling in the Basic Guide Q Is the one touch s...

Страница 76: ...is busy Try sending the document later A The other party s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within 55 sec...

Страница 77: ...ve automatically A For the machine to receive faxes automatically the receive mode must be set to FaxOnly FaxTel AnsMode or DRPD See Chapter 5 Receiving Faxes If you have set AnsMode confirm that an a...

Страница 78: ...the machine the incoming call is a fax In such cases you will have to receive the fax manually See Receiving Faxes Manually Manual Mode on p 5 7 Cannot receive a document manually Q Is the machine set...

Страница 79: ...Up Instructions for the Machine Q Is any toner left in the cartridge A Replace the cartridge with a new one For more information see Chapter 8 Maintenance in the Basic Guide A Select KEEP PRINTING in...

Страница 80: ...ity Call the sender and have them make sure the scanning glass of their fax machine is clean Cannot receive a fax using ECM Error Correction Mode Q Does the sending fax machine support ECM A If the se...

Страница 81: ...phone line type pulse tone A Make sure the machine is set for the correct telephone line type See Setting the Telephone Line Type on p 2 6 The telephone disconnects while you are talking Q Is the tele...

Страница 82: ...documents stored in the memory are backed up for about 3 minutes During a power cut functions are limited as follows You cannot send receive copy scan or print documents You may not be able to make t...

Страница 83: ...nnot solve it by referring to the information in this chapter and Chapter 9 Troubleshooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1 800 82...

Страница 84: ...If You Cannot Solve the Problem 7 14 Troubleshooting 7 Facsimile Guide book 14...

Страница 85: ...lect the menu you want to change press Set You have now accessed the settings in the USER DATA LIST 3 Press or to select the sub menu you want to change press Set NOTE For details on sub menus see Men...

Страница 86: ...other party s fax telephone number max 120 digits including spaces 2 NAME Registers the other party s name max 16 characters including spaces 2 CODED SPD DIAL Registers the information on coded speed...

Страница 87: ...telephone line is set for touch tone dialing ROTARY PULSE The telephone line is set for rotary pulse dialing 3 TX START SPEED Sets the transmission speed for all documents you send 33600bps 14400bps 9...

Страница 88: ...a document 3 ACTIVITY REPORT Enables disables automatic printing of a transaction report after every 20 transactions OUTPUT YES Prints a report automatically after every 20 transactions OUTPUT NO No...

Страница 89: ...his function is only available when the fax receive mode is set to FaxOnly OFF The telephone does not ring when it receives a voice call In energy saver mode the telephone may ring one or two times ON...

Страница 90: ...his setting the machine will not store documents in the memory if the toner has run out Re set to RX TO MEMORY after replacing the cartridge with a new one 6 SYSTEM SETTINGS Sets the FAX DEFAULT funct...

Страница 91: ...d automatically after every 20 transactions 2 SPEED DIAL LIST Prints the list of the fax telephone numbers registered for one touch speed dialing keys coded speed dialing codes or group dialing 1 TOUC...

Страница 92: ...Menu Descriptions 8 8 Machine Settings 8 Facsimile Guide book 8...

Страница 93: ...pressing System MH MR MMR JBIG Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 3 seconds page at 33 6 Kbps ECM MH transmitti...

Страница 94: ...dialing 100 destinations Group dialing 118 destinations Directory dialing with Directory key Regular dialing with numeric keys Automatic redialing Manual redialing with Redial Pause key Networking Se...

Страница 95: ...7 1 CHECK PAPER SIZE message 7 2 Clear key 1 3 Coded Dial key 1 2 CODED DIAL LIST description 6 1 printing 3 8 sample 3 9 CODED SPD DIAL setting 8 2 Coded speed dialing changing deleting 3 5 descript...

Страница 96: ...EP PRINTING setting 8 6 Keys See also individual key names 1 2 L LCD 1 3 LCD messages See also individual messages 7 1 Letters entering 2 1 M Machine settings 8 1 MAN AUTO SWITCH setting 8 5 Manual MO...

Страница 97: ...eption REPORT description 6 1 8 4 setting 6 7 RX REDUCTION setting 8 5 RX REPORT setting 8 4 RX SETTINGS settings 8 5 RX START SPEED setting 8 3 RX TO MEMORY setting 8 6 S SCAN DENSITY setting 8 6 Sen...

Страница 98: ...ETTINGS settings 8 4 TX START SPEED setting 8 3 TX TERMINAL ID setting 8 3 U UNIT NAME setting 8 3 UNIT TEL NUMBER setting 8 3 USER DATA LIST description 6 2 printing 6 9 USER DATA LIST setting 8 7 US...

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