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roubleshooting

Chapter 6

Troubleshooting

6-1

Due to today’s rapidly changing personal computer environment, we
have placed troubleshooting information in a variety of places to
ensure that the most accurate information possible is available. The
best way to find current information is through our on-line and
on-screen support services and through our Fax Retrieval System.
On-line services include the World Wide Web, our BBS, and
CompuServe. On-screen services include the Visual Guide, which
includes visual images, and Canon’s Super Solver, which includes
questions and answers to most problems you may have.

This chapter contains very basic information to help you solve printer
problems. It describes how to use Canon’s various support services,
covers a few basic problems, and describes how to clear a paper jam.
For complete problem solving information, be sure to use the Super
Solver and our other support services.

Using Canon’s Support Services

This section describes where to look for help. For information on the
numbers for these services, see

Getting Help From Canon

in Chapter 1

(page 1-4).

❍

If you have an operational problem:

• Try to solve it using the Super Solver.
• Look through the Visual Guide for related information.

❍

If you have a need for a unique printer driver:

• Contact Canon through the Web, its BBS, or CompuServe.

❍

If you are an MS-DOS user (and do not have Windows):

• Use Canon’s Fax Retrieval system to obtain information

regarding how to use the printer with your MS-DOS applications.

6

Troubleshooting

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Содержание Color Bubble Jet BJC-4550

Страница 1: ...ct to the limited warranties set forth in the warranty card and license agreement enclosed with the respective product All software is licensed AS IS as described in the license agreement enclosed with the software diskette Further CCSI reserves the right to make changes in the specifications of the products described in this manual at any time without notice and without obligation to notify any p...

Страница 2: ...ginative possibilities for using your computer and your BJC 4550 to bring out the artist in you At home or at work Canon Creative helps you print an amazing variety of colorful personal and professional creations Visual Guide on the Canon Creative CD The Visual Guide makes learning about the printer easy and fast on your computer screen Once you install the Visual Guide from the Canon Creative CD ...

Страница 3: ...ions alert you to operations that could cause damage to your hardware or software or cause injury to yourself Distinctive typefaces identify the printer buttons you press the lights on the operator panel and any commands you enter at your computer The buttons you press appear in this typeface POWER The names of lights you see appear in this typeface ERROR When you type something on your computer i...

Страница 4: ...ows Tabs 2 5 Specifying Your Printing Options 2 8 Recommended Graphics Settings 2 9 Using the Setup Analyzer 2 10 Using Color Advisor 2 11 Using Cartridge Detection 2 11 Printing Speed Versus Color 2 12 For Quick Color Printing 2 12 For High Quality Color Printing 2 12 For Monochrome Printing 2 13 Other Ways to Improve Print Speed in Windows 2 13 3 Using the Printer With Your Macintosh 3 1 Printin...

Страница 5: ...5 3 Printing the Test Pages 5 4 Cleaning the Print Head 5 6 Cleaning the Print Head From Windows 5 6 Cleaning the Print Head From Your Macintosh 5 6 Cleaning the Print Head Using the Operator Panel 5 7 BJ Cartridge Guidelines 5 8 BJ Cartridge and Ink Tank Maintenance 5 10 Replacing the BJ Cartridge 5 11 Replacing an Ink Tank in the BC 21 Color BJ Cartridge 5 18 Storing a BJ Cartridge 5 22 Transpor...

Страница 6: ...meet your printing needs The BJC 4550 offers excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This chapter Lists the supplies and accessories you can purchase for the printer Describes Canon s customer support services Introduction 1 Introduction ...

Страница 7: ...ar you call the Canon Referral Service at 1 800 848 4123 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 671 1090 BJ Cartridges and Ink Tanks Your BJC 4550 comes with One BC 21 Color BJ Cartridge One BC 20 Black BJ Cartridge One SB 21 BJ Cartridge Container You can also purchase the following optional BJ cartridges for use with the printer BC...

Страница 8: ... Chapter 5 Maintaining the Printer for details on replacing BJ cartridges Canon Specialty Papers Canon manufactures numerous specialty papers including Bubble Jet Paper LC 301 water resistant High Resolution Paper HR 101 Transparency CF 102 Back Print Film BF 102 High Gloss Film HG 101 Fabric Sheet FS 101 T Shirt Transfers TR 101 Greeting Cards GC 101 Brochure Paper BP 101 See Chapter 4 Paper Hand...

Страница 9: ...mpuServe prompt If you have a modem you can contact Canon through the Web its BBS or CompuServe Through these on line services you can find out about the latest Canon products or you can retrieve general information about specific products If you are looking for information about any Canon printer driver for a unique situation you can contact one of the Canon on line services You can retrieve info...

Страница 10: ...y to your fax machine The Fax Retrieval System offers up to date information about Canon s products as well as technical information about specific products By reviewing the index you can determine what information would be beneficial to your installation Customer Care Center Canon provides customer support and service for all Canon printer products If you have any questions regarding your new pri...

Страница 11: ...ut about the different service options available to you N Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service If you feel your BJC 4550 Color Bubble Jet Printer needs servicing you can contact Canon on the World Wide Web to locate the Canon Authorized Service Facility ASF nearest you or to find o...

Страница 12: ...ter with your computer you must install a printer driver The printer driver tells the computer what kind of a printer you are using The printer driver also controls the various settings such as print quality and paper type You define these settings within the printer driver and the printer driver then communicates the settings to both the computer and the printer N You must install the BJ Printer ...

Страница 13: ...u are using to create the document and open the document you want to print Choose Printer Setup from the File menu Click on the Setup button if you want to make any adjustments as appropriate for printing your document See Printer Setup Within Windows 95 or Printer Setup Within Windows 3 1 for details Select OK to close the Canon BJC 4550 printer driver After making any necessary changes to the pr...

Страница 14: ...om the File menu From the Printers folder you can select the printer click the right mouse button and then select Properties from the drop down list Using the Printer Driver in Windows 95 The printing options are displayed on the following Windows 95 tabs General Details Paper Graphics Setting Control and Visual Guide if installed See The Windows Tabs section page 2 5 for details N For detailed in...

Страница 15: ...he Print Setup option available from the File menu of most applications that run in Windows N If the Print Setup option does not appear in the File menu for your application refer to the user s manual supplied with the application It should provide information about changing the printer setup parameters In Windows 3 1 the printing options are displayed on these tabs Paper Graphics Setting Control ...

Страница 16: ...en you open the Properties dialog box from the Printers folder not from within a Windows application Details Windows 95 only This tab allows you to specify printer port settings spool settings and time out settings You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application Chapter 2 Using the Printer With Windows 2 5 ADD COMMENTS HERE PR...

Страница 17: ...o specify print quality color model and print model The printing options on this tab are the same for both Windows 95 and Windows 3 1 However the Image Color Matching feature is available in Windows 95 only SPECIFY TYPE OF PAPER SPECIFY PAGE ORIENTATION SPECIFY SIZE OF PAPER SPECIFY PAPER FEED METHOD ENABLE OR DISABLE IMAGE COLOR MATCHING WINDOWS 95 ONLY ENABLE OR DISABLE FINE MODE SPECIFY PRINT Q...

Страница 18: ...ower on feature clean the print head or move the BJ cartridge so you can change it It also allows you to turn off the printer after a certain period of inactivity The printing options on this tab are the same for both Windows 95 and Windows 3 1 Using the Printer With Windows ENABLE OR DISABLE SETUP ANALYZER PERFORM PRINTER TESTS ENABLE OR DISABLE COLOR ADVISOR ENABLE OR DISABLE CARTRIDGE DETECTION...

Страница 19: ...his tab Specifying Your Printing Options Be sure to use your on line help to find out about the settings available for each printing option To move between the Windows tabs click on any of the tabs To select the settings on a tab click the OK button To cancel your setting selections on a tab click the Cancel button To save your settings without exiting click the Apply button To access the Help fil...

Страница 20: ...ine Monochrome Slower than B W but and graphic output 360 360 dpi better grayscale quality High quality High and Fine Monochrome Slower than Standard but photograph and 720 360 dpi optimizes B W grayscale graphic output quality Fast color output Draft Color Uses less ink Output 180 180 dpi quality is draft Color output Standard Color Fast color printing but 360 360 dpi quality is not optimized Hig...

Страница 21: ... driver and accept your printing settings by clicking the OK button the Setup Analyzer if enabled checks to see if any of your settings are contrary to the recommended settings If there are inconsistencies a dialog box similar to this appears The inconsistencies appear with check boxes You can use the dialog box buttons to select or deselect the inconsistencies and or fix or ignore the inconsisten...

Страница 22: ...g Cartridge Detection Use Cartridge Detection if you want the driver to alert you when the installed BJ cartridge is not the correct choice to use with your Color Model setting To enable Cartridge Detection which is located on the Setting tab click on the green Click on the red symbol to disable it If Cartridge Detection cannot detect the cartridge type it advises you to check that your printer is...

Страница 23: ...rocess For Quick Color Printing In the BJC 4550 Windows printer driver choose the following settings These selections allow the printer driver to interpret and translate 256 colors which will increase your printing speed However your print quality will not be optimized Media Type Plain Paper Print Quality Standard Fine is off Color Model Color Print Model Custom Color Selection Fast Color For High...

Страница 24: ...ager and may increase your printing speed by as much as 25 depending on the computer you are using Add a permanent swap file in Windows 3 1 Under the 386 Enhanced icon in the Windows Control Panel add or create a permanent swap file that is from 4 MB to 9 MB The computer will be able to prepare the print file faster See your Windows documentation for instructions Avoid diffusion halftones In the C...

Страница 25: ...ality when printing color Limit the number of colors on each page The computer will need to calculate and transmit fewer dots Too many colors can make the image confusing and less effective as well as cause the print speed to slow down Use primary colors when printing presentation graphics Use black cyan yellow magenta blue green and red when possible The computer will need to calculate and transf...

Страница 26: ...asic steps for printing a document using QuickDraw or QuickDraw GX QuickDraw GX is an enhanced version of QuickDraw that comes with System 7 5 and later it supports a variety of advanced features for text and image handling For details on the difference between using QuickDraw and QuickDraw GX see your Macintosh documentation This chapter also describes how to print with Adobe Photoshop and how to...

Страница 27: ...se settings use the Balloon Help function If you select a Page Size of Custom click the Custom button to specify your page size Click the Utilities button to perform printer operations See page 3 7 for details Click the Save button to save the current settings When you select Page Setup later for a new document these settings will be automatically selected Click the Default button to restore the o...

Страница 28: ...r starts printing with last page of document Collate copies sorts multiple copies For details on these settings use the Balloon Help function Click the Color button to change the color settings see next section Click the Save button to save the current settings When you choose the Print command later for a new document these settings are automatically selected Click the Default button to restore t...

Страница 29: ... Printer With Your Macintosh Chapter 3 Color Dialog Box Use the Color dialog box to set color printing settings for controlling the way colors are produced For details on these settings use the Balloon Help function ...

Страница 30: ...le For details on these settings use the Balloon Help function Click the Format button to apply the Page Setup settings to the current document and close the Page Setup dialog box Click the More Choices button to expand the dialog box to show its extensions General and Options These extensions allow you to adjust more detailed settings of Select your Page Setup settings Choose Page Setup from the ...

Страница 31: ... of copies For details on any of these settings use the Balloon Help function Click the Print button to start printing Click the More Choices button to expand the dialog box to show its extensions General Print Time Paper Match Options and Color These extensions allow you to adjust more detailed settings of the Print dialog box Use the Balloon Help function for details Select your Print Choose Pri...

Страница 32: ...e this screen From this screen you can Clean the print head Print a test page Replace the BJ cartridge or an ink tank this positions the cartridge holder in the center of the printer Power off the printer Enable or disable the auto power on off feature and set a time Set the I F time out For details on any of these settings use the Balloon Help function Click the Default button to return the Auto ...

Страница 33: ...g and can handle larger images than the standard print menu N The BJC 4550 Plug In supports printing when your printer is connected directly to your Macintosh and not when printing over a network Installing the BJC 4550 Plug In Copy the BJC 4550 Plug In from the BJ Extras folder to the Photoshop Plug Ins folder The BJ Extras folder was created on your desktop when you installed the driver Copy the...

Страница 34: ...le menu The BJC 4550 Plug In dialog box is displayed BJC 4550 Plug In Dialog Box To print using the BJC 4550 Plug In module first make any necessary changes to the settings After making the desired changes click the OK button to start printing Open or Create a Photoshop Using the Printer With Your Macintosh ...

Страница 35: ...or test printing and high speed select Draft N For best results select high quality modes when using paper made exclusively for BJ printers Paper Feed Specify either manual paper feed one sheet at a time or automatic paper feed using the auto sheet feeder Manual feed is recommended when printing on High Gloss Film or Fabric Sheet media Enlarge Reduce Define a scaling value between 25 and 400 Click...

Страница 36: ...BJC 4550 Plug In dialog box You can see the following items Destination Select the port to which your printer is connected N The BJC 4550 Plug In supports printing when your printer is connected directly to your Macintosh and not when printing over a network Communication Speed Select the transfer speed for sending data to the printer Choose a speed of 880 440 or 57 Kbps Using the Printer With You...

Страница 37: ...thod for ColorSync color correction Both Auto and Photo Graphics selections are suitable for documents mixed with photos and graphics However the application program controls color matching when Auto is selected while the printer driver controls color matching when Photo Graphics is selected The selection Spot Color is usually best for color matching in documents that use basic colors Color Profil...

Страница 38: ...he four color inks These are dimmed and cannot be adjusted when Monochrome Halftone or Greyscale is selected in the Photoshop mode menu Default button Restore the Color dialog box settings to their original default settings Using the BJ Standard Monitor Profile The BJ Standard Monitor profile for use with ColorSync is provided with the BJC 4550 to help you obtain the best possible color printing r...

Страница 39: ...our Macintosh Chapter 3 You see this window You see this dialog box Choose BJ Standard and click the Select button Close the ColorSync control panel If BJ Standard is not shown as the profile click Double click the ColorSync System ...

Страница 40: ...Summary of printer settings for various print media Automatically loading paper Manually feeding paper Printing on envelopes Using Canon specialty papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time 4 Paper Handling ...

Страница 41: ...pes Be sure to test a type of paper before you purchase a large quantity Plain Paper The printer supports paper sizes of letter legal and A4 in portrait orientation You can use regular copier paper cotton bond papers and typical letterhead Always use paper without curls folds staples or damaged edges Bubble Jet Paper water resistant The Canon Bubble Jet Paper LC 301 has been developed for high qua...

Страница 42: ...ied with the film High Gloss Film The Canon High Gloss Film HG 101 features a bright white finish that lends striking visual power to charts graphs and photographic images Use this film to make your presentation materials and graphics look professional Fabric Sheets Use Fabric Sheet FS 101 for Canon Bubble Jet printers to print banners pillow covers scarves flags and other textile items Use these ...

Страница 43: ...uidelines When selecting or loading paper please remember the following Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality Use cut sheet paper only You cannot use multipart paper When using graph paper the lines may not match because the 1 6 inch line spacing of the printer is slightly less than that of graph paper If the print density of your pag...

Страница 44: ...per Thickness Lever Set the lever according to the thickness of the paper and the type of BJ cartridge you are using Center for the BC 21 Color BJ Cartridge Left for the BC 20 Black BJ Cartridge Right for the heavier weight print media or envelopes N Be sure to check this lever when you change BJ cartridges and before and after printing on heavier weight print media or envelopes Paper Handling PAP...

Страница 45: ...ifferent from the lever on a typewriter or dot matrix printer You need not pull it forward to load paper You set the paper selection lever to the front position only when loading envelopes or glossy paper or when manually feeding paper If it is set to the front position when you are automatically feeding stacks of normal paper the printer may feed multiple sheets or jam Be sure to remove any paper...

Страница 46: ...ng the Paper Support Set the paper support before loading paper and do not move it after loading paper Extend the paper support for automatically loading a stack of paper Lower the paper support for manually feeding paper Paper Handling ...

Страница 47: ...on Center Back Up Auto Approx 80 Paper HR 10 0 4 stack Transparency Center Back Up Auto 50 CF 102 Back Print Film Center Back Up Auto 10 BF 102 High Gloss Film Center Front Down Manual 1 HG 101 Fabric sheet Right Front Down Manual 1 FS 101 T Shirt Transfers Right Front Down Manual 1 TR 101 Greeting Cards Right Front Down Manual 1 GC 101 Brochure Paper Right Front Down Manual 1 BP 101 Other heavier...

Страница 48: ...ou can stack approximately 50 sheets of transparency film or back print film in the sheet feeder However these special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them one sheet at a time Automatically Feed...

Страница 49: ...4 10 Paper Handling Chapter 4 Pull the paper support up until it stops Make sure the paper selection lever is set to the ...

Страница 50: ...ing it Always fan a stack of paper along the edge that will feed into the printer first Align the edge of the paper with the right edge of the sheet feeder Secure the stack with the paper guide Slide the stack of paper into the sheet Fan the paper Paper Handling PAPER GUIDE ...

Страница 51: ...4 12 Paper Handling Chapter 4 For letter size and A4 size paper extend the paper output tray Make sure that the printer is turned on Start your print Pull out the paper output tray and its extension ...

Страница 52: ... page right away and allow the ink to dry The capacity of the paper output tray is 20 sheets of paper To reduce paper jams remove paper from the output tray before the count reaches 20 If paper curls after printing remove it immediately otherwise paper jams may occur The platen a roller on the inside of the printer may become inked if you print data beyond the width of the page If this happens cle...

Страница 53: ...ond the paper limit mark or the tab on the right side of the sheet feeder stacking too much paper may cause paper feeding or printing problems Make sure there are no gaps between the stack of paper and the paper guide nor the right edge of the sheet feeder NO GAP HERE NO GAP HERE D ...

Страница 54: ...equired for Canon s transparencies or back print film is approximately 15 minutes When a sheet of film has dried completely cover its printed side with a sheet of plain not coated paper before storing it this is recommended even if you place the sheets of film in a clear file Manually Feeding Paper You use the manual feed function when printing on heavier weight paper 24 lb to 28 lb or 91 g m2 to ...

Страница 55: ...4 16 Paper Handling Chapter 4 Lower the paper support until it stops Pull out the paper output tray if necessary Set the paper selection lever to the ...

Страница 56: ...e using Windows you must select Manual Feed in the BJC 4550 printer driver for the printer to accept manually fed paper After printing on thick paper or envelopes set the paper thickness lever inside the printer back to the left or center position before printing on other paper types After manually feeding a sheet of paper or an envelope set the paper selection lever to the back position and exten...

Страница 57: ... envelope sizes other than COM10 and DL The following envelopes are not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on e...

Страница 58: ...pes on a firm surface and press down firmly on the edges to make the folds crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Prepare the envelopes Set the paper selection lever to the Paper Handling PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP ...

Страница 59: ...pter 4 Slide a stack of envelopes into the sheet feeder until it stops Align the edge of the paper guide with the left edge of the stack of envelopes Insert the envelopes Make sure any curls are removed from the flap of each ...

Страница 60: ...Chapter 4 Paper Handling 4 21 Make sure the printer is on Start your print operation Pull out the paper output tray Paper Handling ...

Страница 61: ...s designed for high quality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 200 sheets you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer s rollers this will help prevent paper feed problems Using the Cleaning Sheet Make sure the paper thickness lever is to the center Make sure the...

Страница 62: ...23 Remove the two pieces of tape from the sheet Insert the sheet with the sticky side out toward you and down going into the sheet feeder Adjust the paper guide to the edge of the cleaning sheet Insert the cleaning Paper Handling ...

Страница 63: ...ric Sheets FS 101 Fabric sheets FS 101 for Canon printers come with a booklet that describes special handling procedures Be sure to look through this booklet for special information regarding the Fabric Sheets This section describes specific steps for using Fabric Sheets with the BJC 4550 Be sure to follow these guidelines To avoid paper jams smearing and other problems do not open the printer s c...

Страница 64: ...about one hour Printing On a Fabric Sheet Make sure the paper thickness lever is to the right position Make sure the paper support and paper output tray are extended Insert the sheet with the cloth side out toward you and the open end up away from the sheet feeder Adjust the paper guide to the edge of the fabric sheet Insert the fabric sheet Set up the printer Paper Handling ...

Страница 65: ... select A4 for the Paper Size and select Fabric Sheet for the Print Media In the Graphics tab select High for the Print Quality You may also want to select Fine mode Start the print operation from your Windows application Set up the Windows printer ...

Страница 66: ...quired for your Canon BJC 4550 Color Bubble Jet Printer It includes Printer guidelines Cleaning the printer Printing test pages Cleaning the print head BJ cartridge guidelines Replacing the BJ cartridge and or an ink tank Storing a BJ cartridge Transporting the printer 5 Maintaining the Printer ...

Страница 67: ...lug to remove the ground pin Make sure the power is off any time you connect or disconnect the power cord or interface cable Do not unplug the power cord unnecessarily Do not unplug the printer or turn off a power strip to which the printer is attached when the printer s power is turned on This may prevent the print head unit from returning to the home position on the right and being capped which ...

Страница 68: ...f the printer When cleaning the printer avoid the area near the print head on the BJ cartridge Do not touch the print head Ink may leak out and cause stains Clean the printer regularly to avoid printing problems Remove any ink mist or paper debris from the interior of the printer using a soft cloth moistened with water Clean especially well around the platen area If the rollers become dirty you ca...

Страница 69: ... page or a nozzle test pattern You can use these test prints to check the operation of your printer and your print quality Click on the Tests option and then click on the Print button From Your Macintosh You select the Test Print function from the Utilities dialog box Click on either of the Test Print options 5 4 Maintaining the Printer Chapter 5 ...

Страница 70: ...his test print to check that each print head nozzle is operating properly When the BC 21 Color BJ Cartridge is installed the pattern includes all four colors yellow magenta cyan and black In the color pattern you ll notice that lines are missing between the colors This is normal The following sample shows the Nozzle Test when the BC 20 Black BJ Cartridge is installed Maintaining the Printer ...

Страница 71: ...ndows you can execute print head cleaning from the Control sheet in the printer driver Simply click on Clean Ink Head Cleaning the Print Head From Your Macintosh From the Utilities dialog box you can select either Replace Ink Cartridge or Replace BJ Cartridge Both of these functions move the cartridge holder to the center of the printer where you can change the BJ cartridge or change an ink tank i...

Страница 72: ...econds while the print head is being cleaned N Perform the print head cleaning only when you encounter a print quality problem Unnecessary and repetitious cleaning will waste ink If you execute the print head cleaning while paper is manually loaded the printer will eject the paper and then perform the cleaning Press and hold the RESUME button for at least two seconds until the printer Make sure th...

Страница 73: ...l Contains the print head unit and color and black inks Use this optional cartridge when you want to produce photo realistic color printing When used with Canon s High Resolution Paper HR 101 this ink produces images comparable to your favorite photographs When you run out of ink you replace the complete cartridge BC 29F Neon BJ Cartridge optional Contains the print head unit and neon color and bl...

Страница 74: ...ive times If you are using the BC 21 Color BJ Cartridge and your output is blank one of the ink tanks is probably out of ink See the instructions starting on page 5 18 for replacing an ink tank N Canon s limited warranty does not cover damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect ...

Страница 75: ...s until you are ready to use them Do not remove the ink tanks from the BC 21 Color BJ Cartridge unnecessarily This may cause the ink to clog Make sure both ink tanks are installed in the BC 21 Color BJ Cartridge Attempting to use the BC 21 Color BJ Cartridge with one ink tank only may cause ink clogging If spilled the ink is difficult to remove Therefore it s a good idea to keep the BJ cartridges ...

Страница 76: ...n the BC 21 and any of the BJ cartridges You only need to replace the BC 21 Color BJ Cartridge when the print head is damaged or after printing approximately 2000 pages If one of the ink tanks either color or black in your BC 21 Color BJ Cartridge is out of ink see the next section page 5 18 for instructions on how to replace an ink tank Before starting make sure the printer s power is on Use both...

Страница 77: ...der to the center of the printer The POWER light blinks while the cartridge holder is positioned in the center of the printer N Do not attempt to move the cartridge holder manually This may damage the printer Lift the green lock lever on the Press the CARTRIDGE button CARTRIDGE BUTTON ...

Страница 78: ...ing an old BJ cartridge dispose of the old cartridge properly If you are switching cartridges you must store the cartridge you are removing in the BJ Cartridge Container Store or dispose of the Slide the BJ cartridge out of the holder Maintaining the Printer ...

Страница 79: ...then remove the tape Be careful not to touch the rollers with the print head Make sure the cartridge is pressed against the back of the holder Slide the BJ cartridge straight into the cartridge holder Remove the protective material from the BJ cartridge Take the new BJ cartridge out of its protective packaging ...

Страница 80: ...older align The BJ cartridge is now positioned and locked C Do not manually move the mechanism that houses the BJ cartridge Attempting to move the BJ cartridge holder may damage the printer Press the lock lever down completely do not use Maintaining the Printer LOCK LEVER BJ CARTRIDGE HOLDER ...

Страница 81: ...C 20 Black BJ Cartridge set the paper thickness lever to the left If you installed the BC 21 Color BJ Cartridge set the paper thickness lever to the center Set the paper thickness lever 5 16 Maintaining the Printer Chapter 5 ...

Страница 82: ...right and caps itself If you unplug the printer while it is printing or if you turn off a power strip to which the printer is connected or if you manually move the cartridge holder from the home position the BJ cartridge will not be capped and it may dry out The printer automatically cleans the print head on a new BJ cartridge See page 5 6 for details on manually cleaning the print head Close the ...

Страница 83: ...nk replace the empty ink tank in the BC 21 Color BJ Cartridge Leave the BJ cartridge in the printer when replacing an ink tank Make sure the printer s power is on Use both hands to grasp the sides of the cover and pull it forward The printer beeps and moves the cartridge holder to the center of the printer The POWER light blinks while the cartridge holder is positioned to the center of the printer...

Страница 84: ...tank and pull forward to release the ink tank Then lift the ink tank up and out of the BJ cartridge unit Dispose of the ink tank properly You may want to place it in a plastic bag to keep from spilling any residual ink Then remove the protective cap Take the new ink tank out of its packaging Remove the empty ink tank Maintaining the Printer ...

Страница 85: ...5 20 Maintaining the Printer Chapter 5 Press firmly on the tab on the top of the ink tank until it snaps into place Slide the new ink tank into the empty slot on the BJ cartridge ...

Страница 86: ...cartridge holder to the home position on the right of the printer The printer automatically cleans the print head unit Use both hands to lift the cover into place and press firmly to close it Close the printer s front cover Press the CARTRIDGE button Make sure each ink tank is correctly seated in its respective Maintaining the Printer CARTRIDGE BUTTON ...

Страница 87: ...rint head from drying and clogging When opening or closing the BJ Cartridge Container press in on the container right below the tab that locks the cover in place You must insert the cartridge correctly or the container will not close The protective cap must be removed from the cartridge before you set it in the container Carefully set the cartridge in the container Open the BJ Cartridge Container ...

Страница 88: ...e a BJ cartridge from the printer store the cartridge in the container unless you are disposing of it If you have more than one BJ Cartridge Container you can hook them together Simply connect the slides and grooves on the sides of the container Close the container Maintaining the Printer ...

Страница 89: ...severe vibration during transportation Also your print head may dry out during travel and become unusable if it is not capped and taped correctly If you plan to move the printer from one location to another or if you want to store it follow the steps below Make sure the print head is in the home position Remove any paper from the sheet feeder Detach the interface cable and the power cord Tape the ...

Страница 90: ...BJ cartridge or an ink tank from which you have removed the protective cap An opened BJ cartridge or ink tank that is not installed in the printer may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the printer ink may spill into the printer Repack the printer in its original packing Close the front cover Maintaining the Printer ...

Страница 91: ...5 26 Maintaining the Printer Chapter 5 ...

Страница 92: ...to help you solve printer problems It describes how to use Canon s various support services covers a few basic problems and describes how to clear a paper jam For complete problem solving information be sure to use the Super Solver and our other support services Using Canon s Support Services This section describes where to look for help For information on the numbers for these services see Gettin...

Страница 93: ...cting Canon identify your printer problem and make sure you have the following information Product name BJC 4550 Serial number Place of purchase Nature of problem Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the printer N Attempting to repair the printer yourself may void the limited warranty as to that repair See the limited wa...

Страница 94: ... Clean the print head five times Replace the BJ cartridge Using the Super Solver Windows Only Canon s Super Solver is included with Canon Creative The Super Solver is an on line troubleshooting guide It includes questions and answers to most problems you may have You install the Super Solver from the Canon Creative CD You can install it along with the Visual Guide or separately from the Canon Crea...

Страница 95: ...and remove the paper left inside the printer The power light comes on and the print head moves to the home position The printer is now ready for printing N If you are printing high density graphics when a paper jam occurs feed at least two sheets of paper through the printer to clean the rollers Press the POWER button to turn the Gently pull the paper out with one hand while holding down the print...

Страница 96: ...80 Cause Configuration of parallel port in CMOS Solution Change CMOS on Compaq Presario 7170 7180 to enable bi directional capability m Reboot computer press Delete to go into CMOS setup m At Setup menu cursor to Advanced System Setup and Enter to select m From Advanced System Setup menu select Integrated Peripherals m From Integrated Peripherals Menu cursor to LPT Extended Mode Note This is diffe...

Страница 97: ...provide correct output CMOS value for LPT1 is Standard Bi directional LPT VXD v4 00 503 file size 35 487 The LPT VXD file is located in the Windows System directory The LPT VXD file will be available on the BBS and CompuServe Filename LPT EXE located in the Windows 95 section To change the CMOS settings m From Windows 95 click on Start m Go to Programs m Select Toshiba Utilities You will have eith...

Страница 98: ...lect Properties m Select Device Manager Tab m Double click Ports COM LPT m Double click LPT 1 m Select Resources Tab m De select Automatic Settings m Change Basic config from 0000 0 to 0003 3 This step may require setting to 0002 2 first and then reboot in order to see 0003 3 m Select OK The above solution has found to be successful on some machines If unsuccessful then try the following procedure...

Страница 99: ... Chapter 6 m Click in Front of Port m Highlight ECP Printer Port m Properties m Resources m Disable Use Automatic Settings m Double click on Direct Memory Access Line m Change Volume Line to 3 m Click OK m Close m Reboot ...

Страница 100: ...stack High resolution paper Approx 80 sheets 0 4 stack Transparencies 50 sheets Back print film 10 sheets High gloss film 1 sheet Fabric sheets 1 sheet T shirt transfers 1 sheet Greeting cards 1 sheet Brochure paper 1 sheet Envelopes 15 envelopes U S Commercial number 10 or European DL Paper Size Letter 8 5 in 11 in Ledger Tabloid 11 in x 17 in Legal 8 5 in 14 in A3 297 420 mm A4 210 mm 297 mm A5 ...

Страница 101: ...ds GC 101 Brochure paper Canon Brochure Paper BP 101 Envelopes U S Commercial number 10 or European DL Paper Weight Automatic feed 17 to 24 lb 64 to 90 g m2 Manual feed 17 to 30 lb 64 to 105 g m2 Print Speed BC 21 Color BJ Cartridge black ink Standard mode 180 cps at 10 cpi Draft mode 255 cps at 10 cpi BC 21 Color BJ Cartridge color ink Approximately 0 3 to 0 8 ppm at full coverage of printable ar...

Страница 102: ...n Fabric Sheets Fabric Sheets Printable Area Envelopes The shaded portion in the following figure shows the printing area for an envelope m m 3 4 3 4 3 0 Inches 0 13 0 13 0 12 Margins Left Right Top m m 3 4 34 4 41 1 Inches 0 13 1 35 1 62 Margins Left Right Top m m 3 4 3 4 3 0 7 0 Inches 0 13 0 13 0 12 0 27 Margins Left Right Top Bottom Specifications ...

Страница 103: ... Black Ink color Black cyan yellow magenta Ink tank yield BCI 21 Color Standard mode 100 pages Draft mode 200 pages at 7 5 coverage for each color BCI 21 Black Standard mode 150 pages Draft mode 300 pages at 7 5 coverage BC 20 Black BJ Cartridge Print head 128 nozzles Ink color Black Cartridge life Ink tank yield 900 text pages at 5 coverage BC 22 Photo BJ Cartridge optional Cartridge life 60 page...

Страница 104: ...O 9296 Operating Environment Temperature 41 F to 95 F 5 C to 35 C Humidity 10 to 90 RH no condensation Storing Environment Temperature 32 F to 95 F 0 C to 35 C Humidity 5 to 95 RH no condensation Power Source USA Canada AC 120 V60 Hz Power Consumption 4 watts maximum nonprinting 34 watts maximum printing Dimensions 17 6 in 447 mm W 10 0 in 253 mm D 8 5 in 216 mm H Weight Approx 9 5 lb 4 3 kg ...

Страница 105: ...A 6 Specifications Appendix A ...

Страница 106: ...ng the printer driver for local printing and then making test prints Make sure that the clients who want to use your printer are using the same QuickDraw system either QuickDraw or QuickDraw GX as the print server Also the fonts that a client wants to use for printing must be in the system of the print server To allow other users to use your printer over a network you must set up your Macintosh co...

Страница 107: ... Setting Up The Print Server and the Client In order to share the BJC 4550 you must first set up a Macintosh that is directly connected to the printer as a print server You can then set up one or more Macintosh computers as clients which are on the same network as the print server Setting Up the Print Server First install the printer driver on the Macintosh that is to be the print server See your ...

Страница 108: ... the Chooser in which you want to set up the printer Select the port to which the printer is connected from the list of ports displayed in the upper right area of the Chooser Make sure Background is On to enable background printing N For best results when using a Macintosh as a print server make sure you turn background printing on Otherwise performance may decrease The Print Server Setup dialog b...

Страница 109: ...s added to the list box of current print servers Click the Close button to return to the Chooser You can now share your printer with others on the network that are using QuickDraw Setting Up the Client First install the printer driver on the Macintosh you want to be a client See your Quick Start Guide for details The Chooser is displayed Choose Chooser from the Close the Chooser ...

Страница 110: ...ground printing You can now print your documents from the client to the BJC 4550 that is being shared on the same AppleTalk network Checking and Changing the Status of Print Jobs The application used when checking and changing the status of print jobs differs depending on if you are using the print server or a client From the Print Server When you are printing directly from the print server or whe...

Страница 111: ... use the BJ StatusMonitor which was placed in a folder called BJ Extras during printer driver installation To start it double click the BJ StatusMonitor icon The BJ StatusMonitor is displayed File menu The File menu includes these commands Print server selection Opens the Print Server Selection dialog box similar to this ...

Страница 112: ...ocument to print To perform a Queue command on a particular print job first select the print job and then select the command The Queue menu includes these commands Get Info Displays information about the selected print jobs in the queue Hold Puts the selected print jobs on hold and marks them with an H Retry Releases a hold condition or restarts a print job that has been paused and marked with an ...

Страница 113: ...s Setting Up the Print Server and the Client In order to share the BJC 4550 you must first set up a Macintosh that is directly connected to the printer as a print server You can then set up one or more Macintosh computers as clients which are on the same network as the print server Setting Up the Print Server First install the printer driver on the Macintosh that is to be the print server See your...

Страница 114: ...ea of the Chooser The desktop printer icon for your printer appears at the upper right of the desktop Click the BJC 4550 GX printer icon on your desktop Choose Sharing from the File menu Check the box next to Share this printer Your printer is now ready to be shared with others on the network that are using QuickDraw GX N For more information about the items in the Printer Sharing dialog box choos...

Страница 115: ...ed Select the BJC 4550 GX icon from the list of printer drivers in the upper left area of the Chooser You may need to scroll down to see the driver If any AppleTalk zones exist select the zone in the lower left area of the Chooser in which you wish to setup the printer Select Server from the pop up menu next to Connect to Select BJC 4550 GX from the list of shared desktop print servers Set AppleTa...

Страница 116: ...eTalk network Checking and Changing the Status of Print Jobs QuickDraw GX has its own print monitor software built in and therefore no separate applications are needed to check print status For details on how to check and change the status of print jobs on a network when using QuickDraw GX please see your QuickDraw GX documentation Close the Chooser Click the Create button to register the BJC 4550...

Страница 117: ...B 12 Sharing Your Printer Over an AppleTalk Network Appendix B ...

Страница 118: ...gging Bubble Jet printer An ink jet type printer that heats the ink to a boiling point in a nozzle to form a bubble When the bubble expands there is no room left in the nozzle for the ink and the ink is projected onto paper C CMYK Acronym for cyan magenta yellow and black the four colors used in the standard color model of the printing industry Refers to a method of specifying color using CMYK col...

Страница 119: ... the printer adjusted for background noise dpi Dots per inch A unit of measurement for indicating a printer s resolution Your printer can produce a resolution up to 720 dpi horizontal depending on the printer control mode and the application you are using F Font A complete set of characters of the same size and style a particular implementation of a typeface For example 12 point Courier bold Form ...

Страница 120: ...intense or more saturated colors are more pure Less intense or less saturated colors are less vivid Interface The connection between two devices that makes it possible for them to communicate with each other This printer features a parallel interface which makes it compatible with IBM and similar personal computers L Landscape orientation Refers to printing across the length of the page as opposed...

Страница 121: ...ary to accommodate different BJ Cartridges paper thicknesses and graphics densities Parallel interface An interface that transmits multiple bits simultaneously usually in one byte segments Your printer has a built in Centronics type parallel interface with bi directional capability See also Interface Pitch Refers to the number of characters per inch that can be composed using a fixed space font Pl...

Страница 122: ...ds printing instructions to a printer The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes R R A M Random Access Memory Printer memory that is used for temporary storage of information you want to print and downloaded fonts Resolution The density of dots for any given output device Expressed in terms of dots per inch dpi Low r...

Страница 123: ...omposite black true black color on a printout is obtained with the use of black ink TrueType font The scalable font technology built into Microsoft Windows 3 1 It offers you the same font images both on computer displays and printer outputs ...

Страница 124: ...g See Quick Start Guide BJ Standard Monitor profile 3 13 14 Brochure Paper BP 101 1 3 4 4 4 8 A 2 Bubble Jet Paper LC 301 1 3 4 2 4 8 Bulletin board service BBS 1 4 6 1 C Canon accessories 1 2 3 Canada 1 5 Creative 6 3 Customer Care Center 1 5 6 2 Fax Retrieval System 1 5 6 1 help 1 4 6 6 1 2 Referral Service 1 2 specialty papers 1 3 4 2 4 4 8 4 22 26 Super Solver 1 4 5 6 1 6 3 supplies 1 2 3 supp...

Страница 125: ...rtridge 5 8 10 paper 4 4 printer 5 2 H Hardware problem 6 2 Heavier weight print media 4 5 6 4 8 4 15 High Gloss Film HG 101 1 3 4 3 4 8 A 2 High quality color printing 2 9 2 12 High Resolution Paper HR 101 1 3 4 3 4 8 4 22 23 A 2 Home position BJ cartridge 5 2 5 17 I Identifying printer problem 6 2 Image color matching 2 6 Improving print speed 2 13 14 Ink tanks 1 2 5 9 maintenance 5 10 replacing...

Страница 126: ... 4 2 4 8 Platen cleaning 5 3 Plug In Photoshop 3 8 13 Power consumption A 5 off 2 7 source A 5 Primary colors 2 14 Print head cleaning 5 6 7 Macintosh 5 6 operator panel 5 7 Windows 5 6 Print job status B 1 B 5 7 B 11 Print Manager 2 13 Print media printer settings 4 8 Print model 2 6 Print quality 2 6 2 9 not satisfactory 6 3 Print server Macintosh B 1 11 Print speed A 2 improving 2 13 14 Print w...

Страница 127: ...ty A 1 Specialty papers Canon 1 3 4 2 4 4 22 26 A 2 Specifications A 1 5 Storing BJ cartridge 5 22 23 environment A 5 Super Solver 1 4 2 8 6 1 6 3 Supplies 1 2 3 T T Shirt Transfers TR 101 1 3 4 3 4 8 A 2 Technical notes 6 5 7 Compaq Presairo 6 7 Compaq Presairo 7170 7180 6 6 Toshiba laptop 6 5 Test pages printing 5 4 5 Toshiba laptop 6 5 Transparency CF 102 1 3 4 3 4 8 A 2 Transporting printer 5 ...

Страница 128: ...g measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes o...

Страница 129: ...FCC 2 FCC Regulations ...

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