Canon 3080CII - DR - Document Scanner Скачать руководство пользователя

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Troubleshooting

Troubleshooting

This section describes common problems that may occur while you are using
the scanner, and how to resolve them.

Refer to the troubleshooting section related to the problem that you have
encountered.

The Scanner Does Not Turn On .................................................. P. 56

The PC Does Not Recognize the Scanner ................................. P. 57
(Connecting via SCSI)

The PC Does Not Recognize the Scanner ................................. P. 59
(Connecting via USB 2.0)

Images Are Not Scanned ............................................................. P. 60

Documents Do Not Feed Properly .............................................. P. 60

Resulting Scanned Images Are Not Correct ............................. P. 61

If after consulting the above section you still cannot resolve the problem,
contact your local authorized Canon dealer or your service representative.

✘

The Scanner Does Not Turn On

Check the following:

●

Is the power switch in the ON position?

●

Is the power cord plugged into an outlet?

Содержание 3080CII - DR - Document Scanner

Страница 1: ...Startup Manual Read this manual thoroughly before using this scanner Keep this manual in a safe place for future reference ...

Страница 2: ...cular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet ...

Страница 3: ...90 days from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF...

Страница 4: ...ercial purposes Copyright Copyright 2004 by CANON ELECTRONICS INC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of CANON ELECTRONICS INC Trad...

Страница 5: ... attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machine correctly and to avoid damage t...

Страница 6: ...ognizing the Scanner 23 Turning the Power Off 25 Installing the Software 26 Installing the ISIS TWAIN Driver 26 Uninstalling the ISIS TWAIN Driver 29 Installing CapturePerfect 32 Uninstalling CapturePerfect 33 Using the Software 35 Using the ISIS TWAIN Driver 35 Using CapturePerfect 36 Starting CapturePerfect 36 Closing CapturePerfect 37 Using the Scanner 38 Documents 38 Setting Up the Paper Feed ...

Страница 7: ...ration maintenance and ventilation purposes Avoid locations exposed to direct sunlight If the scanner must be placed in such a spot hang a heavy curtain etc to shade the scanner Avoid dusty locations Dust can get inside of the scanner and cause problems Avoid warm or humid locations such as in the vicinity of a water faucet water heater humidifier etc and avoid locations where the fumes from ammon...

Страница 8: ...ake sure that the extension cord is rated for the current requirements of the scanner Do not place other objects on the power cord Do not step on the power cord Do not bundle the power cord and do not wrap the power cord around a table or chair leg Do not pull on the power cord Always grasp the plug when unplugging the power cord Do not place other objects around the outlet If you have any questio...

Страница 9: ...flammable sprays near this scanner Always turn the scanner off and unplug the power cord before cleaning this scanner To clean this scanner dampen a cloth in a mild detergent solution and then wring the cloth out thoroughly Do not use flammable liquids to clean the scanner including alcohol benzene or paint thinner If the scanner ever makes a strange noise emits smoke or a strange odor or becomes ...

Страница 10: ...anner When unplugging the power cord always grasp the plug Pulling on the cord itself could expose or break the wires in the power cord damaging the cord and creating a risk of fire or electric shock In order to allow you to easily unplug the power cord at any time do not place other objects around the power outlet Such obstacles could prevent you from unplugging the power cord quickly in an emerg...

Страница 11: ...eed Automatic Document Size Detection The scanner automatically detects the size of a scanned document and eliminates any unnecessary space around the edges of the document when storing it even when storing a document of irregular size Folio Scan A folio folded in half document can be set for scanning as it is and the scanned images of both sides are put together in a page Dropout Color The scanne...

Страница 12: ...en sends the adjusted image to the application software without needing to scan the document again This function is implemented by the ISIS TWAIN driver Auto Start The scanner is equipped with an auto start function that automatically initiates scanning when a document is placed in the document feed port This function is implemented by the ISIS TWAIN driver Compatible with Carbonless Duplicating P...

Страница 13: ...rvice representative q USB Cable w Document Eject Guide e Auxiliary Paper Support Plate r Setup Disc CD ROM t Startup Manual This Manual y Quick Reference Guide u Warranty Card U S A and Canada only i Adjustment Sheet o Power Cord 0 Scanner The contents of the carton are subject to change without notice Keep the carton and the packing material for future use if it is ever necessary to store or tra...

Страница 14: ...t protect the scanner from damage during shipment 1 Remove the protective tape that is attached to the exterior of the scanner 2 Open the paper feed tray and remove the protective tape that is inside the scanner 3 Gently raise the upper unit and remove the protective sheet After removing the protective sheet return the upper unit to its original position ...

Страница 15: ... Place the document to be scanned here Paper Feed Tray Extension Pull this tray out if the document hangs over the edge of the main tray Document Eject Tray Extension This guide holds ejected documents Document Positioning Mark Align the document guides with the mark that corresponds to the size of the document to be scanned Paper Side Guides Adjust the positions of these guides according to the w...

Страница 16: ...so could cause the scanner to overheat creating a risk of fire Power Cord Connector Connect to the power cord SCSI Connector Connect to a 50 pin half pitch pin type SCSI cable DIP Switches Set the SCSI ID Ventilation Openings USB Connector Connect to a Hi Speed USB 2 0 compatible cable ...

Страница 17: ... Windows Me Microsoft Windows NT 4 0 Workstation Microsoft Windows 2000 Professional SP4 Microsoft Windows XP Professional SP1 Connecting via USB 2 0 Microsoft Windows 98 SE Microsoft Windows Me Microsoft Windows 2000 Professional SP4 Microsoft Windows XP Professional SP1 ISIS compatible or TWAIN compatible application software that runs normally on your operating system IMPORTANT If you are conne...

Страница 18: ... cable Depending on the application software that you are using the device driver provided may not operate or you may not be able to use the functions described in this guide Make sure that the device driver and application software that you will be using are compatible with your PC the system configuration and the type of SCSI board that you are using The ISIS TWAIN driver provided with the scann...

Страница 19: ...terface board in your computer See Interface Boards on p 18 2 Connect the scanner to the PC See Connecting the Scanner to Your PC on p 19 3 Connect the power cord to the scanner See Connecting the Power Cord on p 22 4 Turn the scanner on first and then start up the PC See Turning the Power On on p 23 5 Let the PC recognize the Scanner See Recognizing the Scanner on p 23 6 Turn the scanner off See ...

Страница 20: ...necting the scanner via USB verify that the USB 2 0 interface board you are using is one recommended for use with the scanner The recommended USB 2 0 interface boards are as follows Recommended USB 2 0 Interface boards Manufacturer Adaptec Models USB 2 connect 2000LP AUA 2000 USB 2 connect 3100 AUA 3100LP USB 2 connect 5100 AUA 5100 USB 2 connect for Notebooks AUA 1420 IMPORTANT When installing th...

Страница 21: ... SCSI cable and a USB cable concurrently Do not connect multiple DR 3080CIIs to one 1 computer When having changed the connection be sure to turn the scanner and the PC on once again Connecting via SCSI Notes on the Shape of Connectors and the SCSI Cable The DR 3080CII is equipped with a 50 pin half pitch pin type SCSI connector After checking the shape of the SCSI connector on your computer and c...

Страница 22: ...ory default setting for the SCSI ID is 2 You can set the SCSI ID by using the DIP switch provided on the rear side of the scanner In the DIP switch settings the SCSI ID can be set to ON by turning the switch to the upper position or OFF by turning it to the lower position 1 ON 2 DIP Switch Default Settings SCSI ID 2 Refer to the following table when setting the SCSI ID If there are other SCSI devi...

Страница 23: ...s NT the connection via USB is not supported When using the DR 3080CII with Windows NT be sure to connect the scanner via SCSI When using a USB hub be sure to use one compatible with USB 2 0 Note The DR 3080CII passed the Hi Speed USB 2 0 certification test However when you use the scanner with a personal computer equipped with USB 2 0 as standard the scanner may not always operate normally If the...

Страница 24: ...s provided with this scanner to the power cord connector located on the rear of the scanner and then plug the cord into a power outlet IMPORTANT Only use the power cord that was provided with this scanner Always be sure to turn the power switch off before plugging in the power cord ...

Страница 25: ...anon dealer or service representative to have the scanner serviced Recognizing the Scanner If you are using Windows 98 Me 2000 or Windows XP then the first time that you turn on your PC after connecting this scanner to your PC Windows Plug and Play automatically displays a screen prompting you to install the scanner driver Follow the instructions on the screen to proceed with the installation If y...

Страница 26: ...where D is the letter assigned to your CD ROM drive and then click the OK button 6 In the Driver Files Search Results screen click the Next button 7 If the message Digital Signature Not Found appears simply click Yes to continue installation 8 On the Completing the Found New Hardware Wizard screen click the Finish button If you are using Windows XP the Found New Hardware Wizard dialog box appears ...

Страница 27: ...anner once again Turning the Power Off CAUTION If the scanner will not be used for an extended period of time unplug the power cord for safety s sake 1 Turn off the PC 2 Turn off the scanner The power switch is located on the lower right front corner of the scanner To turn the scanner off press the power switch When the power indicator turns off the scanner is off Note When connecting the DR 3080C...

Страница 28: ...SIS TWAIN Driver Follow the procedure described below to install the ISIS TWAIN driver IMPORTANT If another ISIS compatible driver is already installed in your PC you must back up the files listed below These files may be overwritten when you install this ISIS TWAIN driver C Windows System pix dll C Windows PixTran Note The name of the Windows and Windows System folder varies depending on which ve...

Страница 29: ... exe where D is the letter assigned to your CD ROM drive and then click the OK button The Installer starts 5 Follow the instructions on the screen and complete the installation 6 Restart Windows when you have completed the installation Note Installing the ISIS TWAIN driver creates the following shortcuts in the Start menu ...

Страница 30: ... or abnormal colors See p 62 PATCH x xx Patch Code Sample Sheet Patch Code Sheets are sheets printed with a special pattern that is used for separating files without interrupting scanning See Patch Code Sheets on p 48 Scan Panel The scan panel resides in the task tray after restarting Windows Use it to launch the scanning application See Help for the ISIS TWAIN Driver for more information about th...

Страница 31: ...s a user with administrator privileges 1 Close the scan panel that is in the task tray Note You can close the scan panel by double clicking or right clicking the scan panel icon to open a menu and then clicking on Exit If the scan panel exists the ISIS TWAIN Driver cannot be uninstalled Close the scan panel that is on the task tray before uninstalling the ISIS TWAIN Driver 2 On the Start menu poin...

Страница 32: ...l The Control Panel window is displayed 3 Double click the Add Remove Programs icon Note If you are using Windows XP click the Add or Remove Programs icon The Add Remove Programs Properties dialog box is displayed Note If you are using Windows XP the Add or Remove Programs dialog box is displayed ...

Страница 33: ...m the list and then click the Add Remove button Note If you are using Windows XP click the Change Remove button The Confirm File Deletion dialog box is displayed 5 Click the Yes button to start the uninstaller Follow the instructions on the screen to uninstall the software ...

Страница 34: ...Professional or Windows XP be sure to log on as a user with administrator privileges 2 Load the setup disc in the PC s CD ROM drive 3 On the Start menu click Run The Run dialog box appears 4 In the Open box type D CapturePerfect Setup exe where D is the letter assigned to your CD ROM drive and then click the OK button The Installer starts 5 Follow the instructions on the screen and complete the in...

Страница 35: ...ows 2000 Professional or Windows XP be sure to log on as a user with administrator privileges 1 On the Start menu point to Settings and click Control Panel Note If you are using Windows XP on the Start menu click Control Panel The Control Panel window is displayed 2 Double click the Add Remove Programs icon Note If you are using Windows XP click the Add or Remove Programs icon ...

Страница 36: ...ograms dialog box is displayed 3 Select CapturePerfect 2 0 from the list and then click the Add Remove button Note If you are using Windows XP click the Change Remove button The Confirm File Deletion dialog box is displayed 4 Click the Yes button to start the uninstaller Follow the instructions on the screen to uninstall the software ...

Страница 37: ... driver To access ISIS TWAIN driver help click Start Programs when using Windows XP click All Programs Canon DR 3080CII Canon DR 3080CII Help or click the Help button displayed in the dialog box Note The four patch code data files are PATCH II A4 PATCH II LTR PATCH T A4 PATCH T LTR See Patch Code Sheets on p 48 for more information ...

Страница 38: ...described in CapturePerfect help From the Help menu on the CapturePerfect menu bar click Help then refer to the explanation of how to use CapturePerfect Starting CapturePerfect 1 Turn on the scanner 2 Turn on your computer Windows starts 3 On the Start menu point to Programs when using Windows XP point to All Programs and then click CapturePerfect 2 0 CapturePerfect starts ...

Страница 39: ...Using the Software 37 Closing CapturePerfect 1 On the File menu click Exit CapturePerfect closes ...

Страница 40: ...different types of paper at one time can cause the scanner to jam Scanning documents before the ink is dry can cause problems with the scanner Always make sure that the ink on a document is dry before scanning it Scanning documents that are written in pencil or similar material can make the rollers dirty which can then transfer the dirt to subsequent documents Always clean the rollers after scanni...

Страница 41: ...r feed tray and lift it up 2 Gently open the paper feed tray towards you CAUTION Do not place anything other than documents and especially not heavy objects on the paper feed tray The object could fall suddenly and injure someone or the scanner itself could be damaged which could result in lower image quality ...

Страница 42: ...xtension and lift it up 5 Gently open the document eject tray extension towards you Note Always be sure to open the document eject tray extension If the guide is not open when a document is scanned the scanned document could droop down and become jammed in the scanner To close the trays and extensions follow the above procedure in reverse ...

Страница 43: ... over the edge of the document eject tray extension and become jammed in the scanner Avoid this problem by attaching the document eject guide 1 Grasp the edge of the document eject tray extension and lift it up 2 Attach the Auxiliary paper support plate to the document eject tray extension 3 Gently open the document eject tray extension towards you ...

Страница 44: ...e the procedure described above Note Although it is still possible to scan normal documents while the document eject guide is in place the guide will cause stacking problems when scanning documents on paper that is thicker than normal Therefore the document eject guide should be removed when it is not needed Be certain to remove the document eject guide before closing the document eject tray exten...

Страница 45: ...h objects can tear the document cause a paper jam and damage the scanner Automatic Feeding 1 Get ready to perform the scanning operation with your application software and set the automatic feed function 2 Straighten the edges of the document to be scanned CAUTION Be careful when placing a document in the scanner It is possible to cut your hand on the edge of a sheet of paper 3 Align the paper sid...

Страница 46: ...o scan a document that is positioned at this mark LTR A4 B4 4 Place the document on the paper feed tray so that the document is face up IMPORTANT There are stacking limit marks indicated on the paper feed tray Do not load pages in excess of this mark The mark is equivalent to a capacity of approximately 100 sheets of ordinary copier paper 80 g m2 ...

Страница 47: ... then resume the scanning operation Note that documents that are printed on thin paper may fall out of the document eject tray 7 If the scanner is not going to be used again soon after the document has been scanned protect the scanner from damage by removing the document eject guide if it is attached to the document eject tray and then close the paper feed tray and the document eject tray extensio...

Страница 48: ...ning remains in the upper position as long as manual feed is set if automatic feed is set the document feed opening descends 2 Align the paper side guides with the width of the document that is to be scanned If the document is printed on a standard size of paper align the guides with the appropriate document positioning mark 3 Place a single sheet of the document in the paper feed tray and then ge...

Страница 49: ...er uses a folio scanning method to scan documents that are bigger than B4 size paper maximum A3 size paper To do folio scanning fold the document in half and set it on the scanner both sides of the folded document are scanned and are combined as a single image Front Back Combined Image Note Folio scanning is set in the ISIS TWAIN Driver Set the ISIS TWAIN Driver to do manual feed to do folio scann...

Страница 50: ... use the Patch Code Sheets For details also refer to the ISIS TWAIN Driver Help Note that documents that are printed on thin paper may fall out of the document eject tray About Patch Code Sheets Patch Code Sheets are data in the form of PDF Portable Document Format There are 4 types of Patch Code Sheets PATCH II A4 PATCH II LTR PATCH T A4 and PATCH T LTR Click the Start button in Windows and selec...

Страница 51: ...sheets as an image has been disabled in the patch code detection settings Using Patch Code Sheets 1 First print out the Patch Code Sheets on a printer Please use paper that is the same size as the Patch Code Sheet data Note Use A4 size paper for PATCH II A4 and PATCH T A4 Use letter size paper for PATCH II LTR and PATCH T LTR 2 Load the Patch Code Sheet in front of the document where a file separa...

Страница 52: ... sure that the originals are not stained or marked in any way Take special care to avoid staining or marking the effective area for detecting patch code patterns Also take care to avoid bending or wrinkling Patch Code Sheets Damaged or marked Patch Code Sheets cannot be read correctly To avoid a reading error make sure that the scanning density for Patch Code Sheets is neither too light nor too da...

Страница 53: ...the edge of a sheet of paper 1 If there are any ejected sheets already in the document eject tray remove them 2 Close the document eject tray extension However if the document eject guide is currently attached to the tray it is not necessary to remove the document eject guide Simply continue with the procedure described below 3 Grasping the upper unit as shown in the illustration gently raise it ...

Страница 54: ...emove the jammed paper inside of the scanner When the jam occurred in the feed section When the jam occurred in the eject section IMPORTANT Do not pull hard on the jammed sheet remove it gently If the sheet does rip be sure to remove all of the remaining pieces of paper ...

Страница 55: ...nit to its normal position 7 Gently push down on the top of the upper unit until it clicks into place Note Once you have cleared the paper jam check whether the scanned image on the last page has been stored properly or not and then resume scanning ...

Страница 56: ...ing the scanner Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any moisture CAUTION Never use paint thinner alcohol or other organic solvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner They also create ...

Страница 57: ...an dry cloth CAUTION There is scanning glass on the top and on the bottom Wipe both clean Do not spray the glass directly with water or mild detergent Doing so could damage the light source or other precision optical components 5 Using a cloth that has been dampened with water clean the rollers the shaded portion in the illustration rotating them as you wipe them with the cloth Note that the rolle...

Страница 58: ... the Scanner P 57 Connecting via SCSI The PC Does Not Recognize the Scanner P 59 Connecting via USB 2 0 Images Are Not Scanned P 60 Documents Do Not Feed Properly P 60 Resulting Scanned Images Are Not Correct P 61 If after consulting the above section you still cannot resolve the problem contact your local authorized Canon dealer or your service representative The Scanner Does Not Turn On Check th...

Страница 59: ...mbols is displayed refer to the instruction manual for the SCSI board and make the SCSI board settings again Windows NT 4 0 Workstation Click Start Settings Control Panel SCSI Adapter and make sure that the system recognizes the SCSI board properly If the system dose not recognize the SCSI board properly refer to the instruction manual for the SCSI board and make the SCSI board settings again Wind...

Страница 60: ...scanner on first and then the PC Cause The PC was turned on before the scanner Action Shut down both the PC and the scanner and then turn the scanner on first and then the PC Cause The scanner is not on Action Refer to the previous section The scanner does not turn on and check to see if the scanner is on If the scanner is not on shut down the PC then turn the scanner on first and then the PC Caus...

Страница 61: ...2 0 interface board on the PC correctly referring to the instruction manual for the USB 2 0 interface board Also confirm whether the USB interface board is recognized by the OS Windows you are using Cause The scanner is not on Action Refer to the previous section The Scanner Does Not Turn On and check to see if the scanner is on If the scanner is not on shut down the PC then turn the scanner on fi...

Страница 62: ...k on again When you resume scanning make sure that the last document was scanned correctly Documents Do Not Feed Properly The following are possible causes of a document failing to feed properly Check each possible cause Cause Attempting to scan a document of a size thickness or weight that the scanner cannot scan Action Check the size thickness and weight of the document For precautions concernin...

Страница 63: ...not running normally Action If the software is set properly for scanning and normal scanning is still not possible it is possible that the scanner driver or the application software is not running normally Reinstall the scanning driver or the application software For details on how to install the scanner driver See Installing the ISIS TWAIN Driver on p 26 For details on how to install the applicat...

Страница 64: ...g the scanner will permanently delete any existing calibration configuration Locate the adjustment sheet shading paper that accompanies the scanner Load it into the scanner with the arrow pointing in the direction illustrated After loading the adjustment sheet click the Start button in Windows select Programs Canon DR 3080CII then click DR 3080CII Shading Tool The Scanner Adjustment dialog box is ...

Страница 65: ...A4 Black and White Simplex 300 x 150 dpi 43 pages minute 40 pages minute 200 x 200 dpi 32 pages minute 30 pages minute 240 x 240 dpi 27 pages minute 25 pages minute 300 x 300 dpi 21 pages minute 20 pages minute Duplex 300 x 150 dpi 86 images minute 80 images minute 200 x 200 dpi 64 images minute 60 images minute 240 x 240 dpi 54 images minute 50 images minute 300 x 300 dpi 42 images minute 40 imag...

Страница 66: ...e Approx 10 W Noise Not more than 70 dB Operating Environment Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH The functions described above can be used if they are supported by the application software Some functions may not be available depending on the performance of your PC and depending on your software Due to our ongoing efforts to improve our products the specifications descri...

Страница 67: ...ts inches units in parentheses are millimeters 21 9 555 mm 13 4 341 mm 7 5 191 mm 6 5 164 mm 9 6 244 mm 13 5 344 mm 10 9 278 mm When the paper feed tray and paper feed tray extension are open When the auxiliary paper support plate is installed ...

Страница 68: ...80CII cleaning 54 I Installation location 5 Interface boards SCSI boards 18 USB 2 0 interface board 18 ISIS TWAIN Driver 35 Install 26 Uninstall 29 M Maintenance 54 P Paper jam cleaning 51 Paper side guides adjustment 43 position 13 Patch Code Sheets 48 PDF 48 Power cord connection 22 Power cord connector position 14 Power indicator position 13 Power off 25 Power on 23 Power switch position 13 23 ...

Страница 69: ...MEMO ...

Страница 70: ...MEMO ...

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