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Chapter 6
Troubleshooting
Error code
C06
Cause
The imprinter cover and endorser ED600 cover are open (with
the optional imprinter and endorser ED600 installed).
Remedy
Close the imprinter cover and endorser ED600 cover.
Error code
C07
Cause
The upper scanner, imprinter cover, and endorser ED600 cover
are open (with the optional imprinter and endorser ED600
installed).
Remedy
Close all covers.
Error code
d02
Cause
Double feed detected by the document length.
Remedy
Check the document against the scanned image, and scan the
document again.
Error code
d04
Cause
Double feed detected by the ultrasonic.
Remedy
Check the document against the scanned image, and scan the
document again.
Error code
d06
Cause
Double feed detected by the document length and the
ultrasonic.
Remedy
Check the document against the scanned image, and scan the
document again.
Error codes
Exx (Service call error)
Cause
Scanner internal error
Remedy
The scanner must be repaired by a service engineer. Turn OFF the
power, contact your service representative, and notify them of the
error code.
Error code
H01
Cause
The optional imprinter’s ink cartridge is not correctly installed.
Remedy
Install the imprinter cartridge properly.
Error code
J01
Cause
Staple detected, document transfer stopped.
Remedy
Open the upper scanner and remove the document. Check to see if
the document was scanned correctly, and scan the document
again.
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