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Auto-Attendant
=====
Auto-Attendant
means the PABX answers the calls for you like a “Robot-
Receptionist” and it is very popular with some users.
While this unit does not come with all the advanced features and in-depth
instructions that come with dedicated Auto-Attendant devices, also known as
Direct Inward System Access (DISA), it is none the less a true Auto-Attendant
(DISA) system but it is restricted to 12-seconds of message.
The good news is that 12-Seconds is long enough for most callers to tolerate
anyway, so plan your message carefully and time it. One message that can be
played in 12-seconds is: “Thank you for calling XYZ-Company, if you know
your extension please dial it now, or please dial Zero for the operator”.
To change all lines to Auto-Attendant, use the following command:
If not in programming mode, go into programming mode first with:
* # 0000
Then to change to Auto-Attendant on all lines, key-in:
10 #
(
If you want to return to Operator-Attendant mode, the command is:
11 #
)
Now that the system is in Auto-Attendant mode, you need a message, so write
down the message and check it is 10 to 12-Seconds long.
Use Extension-11 (Port-11) to record the message.
Make sure you are still in programming mode (or re-enter
* # 0000
)
Key-in the command:
12 #
and immediately you hear the tone, start recording
your message – please try to make your message fill the 12-Seconds or at least
10-Seconds so the caller is not listening to “nothing”.
At the end of the 12-Seconds, you will hear the tone again, then hang-up.
If you make a mistake, just do it again, it will overwrite the previous message.
To
check your message:
Key-in
13 #
If the caller starts dialling an extension during the message, it will stop playing
the message and accept the number being keyed, then redirect to that extension.
Who is the Reception-operator?
By default, Extension-12 (12) is the Reception-operator. You can change this to
another extension (say 13) by:
15 3 #
[or
15 1 #
for Ext-11 (Port 11)] if you like,
N.B. By default, the Auto-Attendant looks for the caller to input either an
extension number or dial Zero for the reception, but if the caller does not, the
