14
LIMITED WARRANTY
ACRYLIC SPAS
Structural Warranty:
Canadian Spa Co. warrants structure of the spa shell against
water loss due to structural failure for a period of
ten (10) years
from the date of
purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be
defective, Canadian Spa Co. will repair or, at its discretion, replace the defective
structure without charge to the customer.
Surface Warranty:
Canadian Spa Co. warrants the acrylic finish against defects in
material and workmanship and specifically against blistering, cracking or delamination
for the period of
two (2) years
from the original purchase date to the original
purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during
this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell
without charge to the customer.
Equipment/Plumbing Warranty:
Canadian Spa Co. warrants the functional
equipment and plumbing of the spa remain free from defects in material and
workmanship for a period of
two (2) years
from the date of purchase by the original
purchaser.
Extent of Warranty:
This Limited Warranty applies to spas
manufactured after
March 1st, 2021
and sold by authorized Canadian Spa Co. dealers
to residential retail customers. This Limited Warranty is given only to the first retail
purchaser and terminates upon transfer of ownership. No warranty is provided on any
dealer installed accessories. Cost of installation, removal and/or shipping of the spa is
not covered by this Limited Warranty. In the event Canadian Spa Co. deems necessary
the removal of the spa to a place of repair or that the spa must be replaced, any and
all costs of the spa removal and replacement; landscaping, decking, fencing and/or
structure removal, alteration and/or replacement; or other costs of providing access to
the spa will be for the purchaser. This Warranty applies only to spas in single family,
residential installations. This Limited Warranty becomes void if the spa is placed in
commercial application.
**Floor models purchased from an authorized retailer come with a
two (2) year
parts replacement warranty only**
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who is not
an employee of Canadian Spa Co. or authorized service technician is not covered by the
Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse,
alteration or attempted alteration, repairs or attempted repairs by anyone other than an
authorised Canadian Spa Co. service technician. Improper installation, improper water
chemistry, improper maintenance, acts of god, or damage caused beyond the control of
Canadian Spa Co. is not covered. Misuse and abuse shall include any operation of the
spa other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
• Damage of the spa surface caused by leaving the spa uncovered while the spa is
empty of water or due to covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the
range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor
type chlorine or any sanitizing chemical that may remain undissolved on
the spa surface.
• Damage caused by failure to provide an even base support for the spa.
• Damage caused by freezing when new spa is not installed within a timely manner
during below freezing temperatures.
Warranty Performance:
In the event of a defect covered under the terms of this
Limited Warranty, notify your authorised Canadian Spa Co dealer and create a ticket at
support.canadianspacompany.com. A Canadian Spa Co. authorised service technician
will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all
reasonable means to protect the spa from further damage. Reasonable travel charges
may be assessed by Canadian Spa Co. or its authorized service technician if the spa is
located outside the nearest authorized service technician’s service area. This warranty
covers parts ONLY and does not include travel or on-site service charges unless a Service
Contract has been purchased from Canadian Spa Co. Proper access must be provided to
all sides of the spa at the cost of the customer in the extent of a warranty claim. Failure
to provide access will nullify the warranty.
Disclaimers:
Canadian Spa Company or any of its authorized service technicians shall
not be held liable for injury, inconvenience, loss of use, chemical or water damage,
transportation costs, contingent liabilities or any other incidental or consequential costs,
expenses or damage as result of any deficiency or alleged deficiency of the spa. In no
event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount
paid for the product. No other warranties, expressed or implied, are valid. No agent,
dealer, distributor, Service Company or other party is authorized to change, modify
or extend the terms of this Limited Warranty in any manner whatsoever. Warranty is
only valid with a proof of purchase and manufacturers plate/serial number. Cosmetic
damage or normal wear and tear is not covered by the warranty.
canadianspacompany.com
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa
Company the ISO 9001 certification assures world class excellence in manufacturing and customer service.
North America Head
Office:
Canadian Spa Company
1283 Cornwall Rd,
Oakville, ON L6J 7T5
T:1-877-909-7727
canadianspacompany.ca
Canadian Spa Company
LLC
6405 Inducon Drive West,
Sanborn, NY 14132
T:1-844-879-7727
canadianspa.com
European Head Office:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL
T: +44 1293 824094
canadianspacompany.co.uk
France Office:
Canadian Spa Company sarl
29 avenue de Grande
Bretagne
66000 Perpignan, France
T: +33 9970 4448004
canadianspacompany.com
German Office:
Canadian Spa Company
GmBh
Hohenstaufenring 43 – 45
50674 Köln, Germany
TEL: + 49 22038064038
canadianspacompany.de
FOR MORE HELP GUIDES VISIT US AT:
support.canadianspacompany.com
1-877-909-7727
