Troubleshooting:
Pump Not Working -
When operating the pump
or the
rst time, it can take a
ew minutes be
ore water begins to fow properly. I
it is still not working a
ter
a
ew minutes, please
ollow our troubleshooting tips below.
Before troubleshooting, UNPLUG YOUR PUMP.
Step 1 - Submerge Pump:
Ensure your pump is
ully submerged in water at all times to avoid pump damage.
Step 2 - Manual Check:
I
the pump cover is removable, try removing the cover to access the impeller area. Turn the rotor to ensure it is not broken or
jammed.
Pump Noise -
Some sound
rom the pump may be normal, but you can
ollow these tips to reduce sound or resolve abnormal noises.
Step 1 - Submerge Pump:
Ensure your pump is
ully submerged at all times and clean o
debris, dirt and algae buildup.
Step 2 - Check Location:
You may hear the vibration o
the pump touching the side walls o
the
ountain. Make sure the pump is only touching the bottom.
Step 3 - Check Flow Rate:
Too low o
a fow rate might cause spews or burps.
Water Flow Rate -
Some
ountains come with a dial or valve to adjust the fow rate, but i
you do not have this option or i
you are still unsatis
ed with your
fow rate a
ter changing the settings, check out our tips below.
Step 1 - Adjust the Water Level:
Insu
cient water levels can a
ect water intake by the pump. Check the
ountain instructions to ensure the appropriate
water capacity for your fountain.
Step 2 - Check for Kinks:
Check to make sure the tubing is not kinked. Kinks in the tubing can slow or halt the fow o
water.
Step 3 - Clamp the Hose:
To slow the water fow, try clamping the hose with a hose clamp or zip-tie.
Splashing -
Having trouble with splashing? Some splashing is inevitable, especially when you
rst turn on your
ountain, but i
you are experiencing
excessive splashing, try our troubleshooting tips below.
Step 1 - Adjust the Water Level:
Ensure the pump is
ully submerged, but avoid over
lling your
ountain.
Step 2 - Flow Rate:
I
your pump includes a dial or valve to adjust the fow rate, try changing the settings to see i
it a
ects splashing. I
your pump is
not adjustable, check our Flow Rate section to learn about other ways to change the fow rate.
Step 3 - Adjust Position:
Try arranging stones or placing a splash guard, at the
ountain base. You can also place a screen in the basin.
Leaking -
I
your
ountain is leaking, check these quick tips on how to
x it.
Step 1 - Adjust the Water Level:
Your
ountain may leak i
it is too
ull.
Step 2 - Check Tubing:
Check that the tubing is attached completely and correctly.
Step 3 - Check Stopper:
Ensure stopper is completely seated in the
ountain. You can also use 100% pure clear silicone to ensure a proper seal is achieved
Step 4 - Cracking:
Your
ountain may be cracked
rom improper winter care; see Winter Care in Maintenance Tips.
Maintenance:
Pump Care -
The
ountain relies heavily on the quality o
the pump. A well-maintained pump can last several years.
Step 1 - Fully submerge:
Ensure the pump is
ully submerged at all times to avoid damage.
Step 2 - Ensure water level is su
fcient:
Check water levels regularly as water may evaporate over time, and periodically change water to avoid algae
buildup.
Step 3 - Clean pump:
Use soap and water, or white vinegar and water, with a small, so
t brush to clean the pump o
debris, dirt, and algae buildup.
This should be done every 2-3 months.
Surface Care -
Paints and
nishes may
ade over time due to weathering. By
ollowing these tips, you will be able to maintain your
ountain’s sur
ace.
Step 1 - Control Algae and White Scale:
Due to water evaporation, you may see white residue on your
ountain sur
ace
rom the mineral content in
your water supply. Algaecides and cleansers can help prevent buildup that occurs
rom minerals and hard water.
Step 2 - Protect and Refnish:
Depending on the material o
your
ountain, protectants and sprays may prolong the appearance o
the sur
ace. Paint and
re
nishing kits can be used
or touch-up.
Winter Care -
Many materials used to produce
ountains can expand and contract in di
erent temperatures/humidity levels. I
the temperature
alls below
32°F or humidity levels change drastically,
ollow the steps below to protect your
ountain.
Step 1 - Bring inside:
I
possible, bring your outdoor
ountain inside
or the winter.
Step 2 - Store in dry location:
I
unable to bring inside, store your
ountain in a dry and covered location.
Step 3 - Bring components inside:
Move all internal components (stoppers, tubing, lights, pump, etc) inside.
A pump can stay in a fountain for the
winter, but if you choose to leave it in, it must be completely dry and insulated with plastic bags and towel to ensure it stays dry. However it is
recommended to bring it inside.
Step 4 - Completely drain:
It is important to prevent water
rom accumulating anywhere, as
reezing and thawing o
water can cause pump damage
and cause cracks to
orm in your
ountain. Remove the drain plugs.
Step 5 - Elevate Fountain:
Fountains may
reeze to the ground and cause cracking in the base i
le
t outside in the winter. I
unable to store inside or in
a dry covered location, try to raise your
ountain above ground.
Step 6 - Cover Fountain:
Make sure to use a breathable material when covering.
DO NOT COVER IN PLASTIC!
Make sure the
ountain cover is taut so
that no snow or water can pool in the cover. Tie the opening at the bottom o
the cover around the
ountain.
