
VC-5MC-M/C110H User's Manual
Page 100 of 109
Chapter 11.
Troubleshooting
When you have a problem with a Vieworks camera, please check the followings:
If no image is displayed on your computer,
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Ensure that all cable connections are secure.
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Ensure that the power supply is properly connected.
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Ensure that trigger signals are applied correctly when you operate the camera with trigger signals.
If images are not clear,
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Ensure the camera lens or glass is clean.
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Check the lens aperture is adjusted properly.
If images are dark,
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Ensure the camera lens is not blocked.
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Check the exposure time is set properly.
If you identify abnormal operation or overheating sign,
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Ensure the power supply is properly connected.
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Stop using the camera when you notice smoke or abnormal overheating.
If the Trigger Mode is not working correctly,
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Ensure that the CC1 settings on the frame grabber are configured correctly when you use CC1
triggering.
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Ensure that cable connections are secure when you use external triggering.
If there is a communication failure between the camera and user’s computer,
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Ensure that the Camera Link cable connections are secure.
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Ensure that you have configured a frame grabber in your computer and the camera is connected to
the frame grabber correctly.