12
Main power supply switch is off.
Heater doesn’t
turn on with
the power switch.
Turn the main power supply switch
to ON position.
Circuit breaker has tripped.
Too many appliances on this circuit,
be sure that electrical supply
for this unit is an individual circuit.
Heater switch is on,
but Flame power switch is not on.
Turn the Flame Power switch.
Heater is on,
but no flame
or low flame intensity.
Flame Adjusting knob
is at low setting.
Turn the knob to maximum setting.
Replace bulb(s).
See 5.3 - Replacing Flame Bulbs
Loose wiring.
Burnt bulb(s).
Check all wiring for loose connections.
Contact a qualified electrician.
Loose wiring.
Check all wiring for loose connections.
Contact a qualified electrician.
Flames are frozen.
Heater is unplugged
from wall outlet.
Plug the cord into an outlet.
Power cord or power plug
are damaged.
Contact a qualified electrician
to replace power cord.
Power outlet for power plug
prong is loose.
Check the power outlet and replace
with a new one.
Loose wiring.
Check all wiring for loose connections.
Contact a qualified electrician.
Flame element is not attached
to the motor.
Call customer service
1-800-890-4076.
Rotation motor is defective.
Call customer service
1-800-890-4076.
TROUBLESHOOTING
SECTION 6
Problem
Cause
Solution
