1. Basic Inroduction
Product User Manual
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9
IV. Transportation requirements
1) During the transportation process, batteries should not be sun exposure and rained. The recommend state of charge during trans-
port is about 30%. Batteries should be stacked neatly, orderly, compactly and reasonably, safely and reliably. Always keep the
battery poles upward to prevent damage caused by shaking during transport ;
2) During the loading and unloading process of the battery, pay attention to move and put down lightly, throwing, rolling, crush,
mixing with other dangerous goods are prohibited ;
3) Minimize the number of transit transport; machinery operation should be used during shipping and handling to avoid the rough
handling operations. During the process of transport and use, overly strong impact and extrusion by external should be avoided,
to prevent battery casing broken or internal structure damage.
4) Recommend transportation environment is no higher than 60
℃
, humidity less than 90%.
IIV. Basic requirements for battery storage and maintenance
1) When customers receive the product, number of products, product specification must be checked. If the quantity or model is not
accurate or there are anomalies such as swelling, leaking, damaged housing and voltage anomalies, please contact sales
department to address in 15 working days after the receipt of product. Beyond this time limit, products will be successfully
received by default;
2) If batteries are not in use for a time, they are recommended to store in dry, clean and ventilated warehouse under the temperature
of -20 to 40 ,as shown in the figure 16. When the batteries are not use for a long time, pack and store the battery at 30% state
of charge;
3) Special battery drop zone shall be provided in the warehouse, on-flammable and explosive materials can be stored in this area,
batteries should be away from heat;
4) In general, stock battery should be stored in containers, batteries directly laid on the ground should be equipped with a layer of
insulating mulch under the battery, and a dust cover on them, while making warning signs;
5) Stock Battery should not be placed upside down, and be prevented from mechanical shock or stress, non-battery exposure and
rain;
6) Develop a tracking record of voltage, resistance for inventory batteries, check the stock battery voltage, resistance every three
months and make detailed records;
7) Conduct a full charge discharge test inventory every six months for inventory batteries at a charge and discharge rate of 0.3C,
and make detailed records.
IIIV. Customer Services
As a professional designing and manufacturing lithium batteries company, CALB is devoted to build itself “Global Golden Lithium
Battery Manufacturer” with advanced technology, reliable quality and customer-satisfaction. While we provide high-quality products
to our dear customers, we present our CALB characteristic after-sales service system as core competitiveness. Our service brand
is: "Customer satisfaction - Service never stop."
Goal: customer satisfaction, scheme satisfaction, progress satisfaction, quality satisfaction, cost performance satisfaction, and
service satisfaction.
Services: technical advice, program solution, products delivery, free training, on-site services, remote guidance, regular inspection,
regular visits, and file creation.
Service concept:
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Free support on phone, free service Tel: 800-919-2699 (please use fixed telephone to dial).
International Service Tel: 86-0379-60697962, international service mailbox: [email protected], [email protected], CALB will
arrange professional customer service engineers to answer customer problems they encounter every day, thereby ensuring to
provide convenient, fast, high-quality professional services.
Emergency Response (Domestic): When there is a emergency failure on equipment, telephone support still cannot resolve the
problems and recovery services, we provide an annual 365 * 24 hours of on-site emergency support. (in mainland China only)
On-site troubleshooting principles: prior to restore the normal function of the device.
3.1 Personal contact
If there is electrolyte leakage or smoke found, take aid measures:
1) Skin contact with the electrolyte: Removing attached clothing, washing with water carefully. Go for medical treatment in severe
cases.
3.2 Emergency treatment
1) When a conductor is simultaneously exposed to positive and negative terminals
of the battery and introduce an external short circuit, disconnect the system and
the load circuit in the shortest possible time.
2) Occasion like a destructive impact may cause the battery to release the internal
energy in an instant, resulting in safety valve pressure relief and smoke, etc. At
this time, extinguishing measures should taken to isolate from the air, such as
masking sand, carbon dioxide or dry powder extinguishers or others and discon-
nection the loop at the same time.
2) Eye contact with electrolyte: Flush immediately with plenty of water for at least 15
minutes, lifting the upper eyelid during flushing. Go for medical treatment in
severe cases.
3. Emergency treatment
There are lithium salt compounds, organic solvents, etc. inside the lithium-ion batter-
ies. When abusing or in extreme environments, dangerous situations including
leakage, smoking, overheating, and the safety valve opening((with black substance
spraying), fire may occur. To protect personnel’s safety and reduce economic losses,
you should take urgent protective measures in the event of danger, please read and
observe the following protective recommendations carefully:
3) Inhalation of smoke: when there is smoke, use protective measures (such as
covering nose and mouth with a wet towel or wear a professional gas mask) to
prevent inhalation of fumes. As smoke and other harmful gases may cause
damage to the respiratory system, give oxygen if necessary. Go for medical
treatment in severe cases.