18
6. Troubleshooting & Technical Specifications
Troubleshooting
Problem
Possible Cause
Solution
No coffee comes out.
Warning light
G
blinks
RED
.
The water tank is empty.
Fill the tank with fresh water.
Press a button to refill the circuit.
When the buttons remain steadily lit,
the appliance is ready for use.
The coffee is not hot
enough.
Cold cups/espresso cups.
Scale build-up in machine.
Preheat the cup.
Descale the machine.
The lever cannot be
lowered.
The used capsule
drawer is full.
Capsule stuck inside
the machine.
Empty out the used capsule drawer.
Remove the used capsule.
Warning light
G
is lit
steadily in
RED
.
Heating problems.
Turn off the machine, then turn it back
on. If the problem persists, contact our
Customer Service Centre on
0800 100 2653.
When a button is pressed
to dispense coffee, the
machine seems to work
but then stops without
dispensing any coffee,
or only dispenses a tiny
amount.
Incorrect quantity
programming.
Reprogram the quantity associated
with that button.
See Chapter 4. Customising your
quantity of coffee. If the problem
persists, contact our Customer Service
Centre on 0800 100 2653.
The milk jug will not fit.
Wrong position of pin in
jug lid.
See Fig. 18 and the section on Daily
Cleaning.
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