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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

2014 Cadillac ELR Limited Warranty

and Owner Assistance Information

Customer Satisfaction

Procedure

. . . . . . . . . . . . . . . . . . . . 29

State Warranty

Enforcement Laws

. . . . . . . . . . . 31

Warranty Information for

California Only

. . . . . . . . . . . . . . . 32

Special Coverage Adjustment

Programs Beyond the Warranty
Period

. . . . . . . . . . . . . . . . . . . . . . . . 33

Customer Assistance Offices

. . .34

Customer Assistance for Text

Telephone (TTY) Users

. . . . . . . 35

Roadside Assistance

Program

. . . . . . . . . . . . . . . . . . . . . . 36

Courtesy Transportation

Program

. . . . . . . . . . . . . . . . . . . . . . 37

Содержание 2014 ELR

Страница 1: ...and make it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle if you sell it so future owners will have the information Owner s Name Street Address City St...

Страница 2: ...Black plate 2 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13...

Страница 3: ...Warranty Repairs Component Exchanges 13 Warranty Repairs Recycled Materials 13 Tire Service 13 Aftermarket Engine Performance Enhancement Products and Modifications 13 After Manufacture Rustproofing 1...

Страница 4: ...d Owner Assistance Information Customer Satisfaction Procedure 29 State Warranty Enforcement Laws 31 Warranty Information for California Only 32 Special Coverage Adjustment Programs Beyond the Warrant...

Страница 5: ...has not been resolved to your satisfaction follow the Customer Satisfaction Procedure on page 29 We thank you for choosing GM GM Participation in an Alternative Dispute Resolution Program See Custome...

Страница 6: ...cars and light duty truck emission control systems are covered for the first 2 years or 24 000 miles whichever comes first From the first 2 years or 24 000 miles to 4 years or 50 000 miles defects in...

Страница 7: ...riod and request the needed repairs Reasonable time must be allowed for the dealer to perform necessary repairs Warranty Period The warranty period for all coverages begins on the date the vehicle is...

Страница 8: ...elocity joints propeller shafts and universal joints All mounts supports seals and gaskets as well as any electrical components internal to the drive axle Also covered are any actuators directly conne...

Страница 9: ...01 67 18 000 55 25 24 000 43 5 30 000 31 75 36 000 20 48 000 20 Cadillac This schedule applies to the price of the tires only GM will cover 100 of the cost to mount and balance the tires replaced unde...

Страница 10: ...st profit loss of business loss of goodwill loss of reputation punitive or any other damage cost or loss of any kind Some states do not allow the exclusion or limitation of incidental or consequential...

Страница 11: ...arest Cadillac dealer if your vehicle cannot be driven because of a warranted defect What Is Not Covered Tire and Wheel Damage or Wear Normal tire wear or wear out is not covered Tire wear is influenc...

Страница 12: ...materials used to control road conditions chemicals tree sap stones hail earthquake water or flood windstorm lightning the application of chemicals or sealants subsequent to manufacture etc is not cov...

Страница 13: ...oreign objects are not covered Maintenance All vehicles require periodic maintenance Maintenance services such as those detailed in the owner manual are the owner s expense Vehicle lubrication cleanin...

Страница 14: ...edy under this written warranty or any implied warranty GM shall not be liable for incidental or consequential damages such as but not limited to lost wages or vehicle rental expenses resulting from b...

Страница 15: ...This EREV warranty covers repairs to correct any EREV component defect related to materials or workmanship occurring during the 8 year or 100 000 miles 160 000 kilometers term for the following Towin...

Страница 16: ...s age and mileage Other EREV Electric Propulsion Components High Voltage Wiring EREV Control Modules E Compressor Traction Power Inverter Module TPIM Accessory Power Module APM and EREV Electric Propu...

Страница 17: ...cluster assemblies radios compact disc players batteries and powertrain control modules Warranty Repairs Recycled Materials Environmental Protection Agency EPA guidelines and GM support the capture p...

Страница 18: ...h applications are not covered under your New Vehicle Limited Warranty Paint Trim and Appearance Items Defects in paint trim upholstery or other appearance items are normally corrected during new vehi...

Страница 19: ...aw Mileage Extensions Prior to delivery some mileage is put on your vehicle during testing at the assembly plant during shipping and while at the dealer facility The dealer records this mileage on the...

Страница 20: ...ly General Motors does not warranty non GM parts calibrations and or software modifications The use of parts control module calibrations software modifications and or any other alteration not issued t...

Страница 21: ...In addition dealers inspect each vehicle before delivery They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you Any defects still present a...

Страница 22: ...s may require a different emission control system warranty depending on Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems Whether the vehicle...

Страница 23: ...pection and Maintenance I M programs to encourage proper maintenance of your vehicle If an EPA approved I M program is enforced in your area you may also be eligible for Emission Performance Warranty...

Страница 24: ...ards but not the California Emissions Warranty The Federal Emissions Control Warranty applies to all non PZEV vehicles in New York California Partial Zero Emission Vehicles PZEV have extended coverage...

Страница 25: ...ng term Emission Control System Defects Warranty For 8 years or 80 000 miles whichever comes first If the catalytic converter vehicle powertrain control module transmission control module or other onb...

Страница 26: ...are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists The warranted repairs should be completed in a reasonable amount of time not to exceed...

Страница 27: ...omes first on California PZEV NU6 vehicles registered in a PZEV state except Hybrid batteries and Hybrid A C compressors which are covered for 10 years 150 000 miles whichever comes first Powertrain C...

Страница 28: ...sel Glow Plug Controller Diesel Ignition Coil s Ignition Control Module Knock Sensor Spark Plug Wires Spark Plugs Start Stop System Auxiliary Battery Dual Battery Isolation Module DBIM Intelligent Bat...

Страница 29: ...trol Module Electro Hydraulic Brake Control Module Energy Storage Control Module Hybrid Batteries Hybrid Battery Temperature and Voltage Sensors SGCM Coolant Circuit fan relay pump Starter Generator S...

Страница 30: ...ifornia emission requirements Accordingly it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new genuine GM parts The warranty obligatio...

Страница 31: ...vered by emission warranties take the replaced parts and your receipt to a Cadillac dealer for reimbursement consideration This applies to both the Federal Emission Defect Warranty and Federal Emissio...

Страница 32: ...ent a warranty matter is not handled to your satisfaction see Customer Satisfaction Procedure on page 29 For further information or to report violations of the Emission Control System Warranty you may...

Страница 33: ...y calling 1 855 422 3357 1 855 4 CAD ELR In Canada contact GM of Canada Customer Care Centre by calling 1 888 446 2000 English or 1 800 263 7854 French For resolution of issues related to the Cadillac...

Страница 34: ...free of charge and your case will generally be heard within 40 days If you do not agree with the decision given in your case you may reject it and proceed with any other venue for relief available to...

Страница 35: ...urchase price under certain circumstances The provisions of these laws vary from state to state To the extent allowed by state law GM requires that you first provide us with written notification of an...

Страница 36: ...hichever occurs first one or more of the following occurs The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconfo...

Страница 37: ...action there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repai...

Страница 38: ...r Assistance Center P O Box 33169 Detroit MI 48232 5169 www Cadillac com 1 855 422 3357 1 855 4 CAD ELR 1 800 833 2622 For Text Telephone devices TTYs Roadside Service 1 888 811 1926 ELR From Puerto R...

Страница 39: ...assist customers who are deaf or hard of hearing and who use Text Telephones TTYs Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center The TTY for the...

Страница 40: ...eriod of 6 years or 70 000 miles whichever comes first Consult your dealer or refer to the owner manual for details The Cadillac Roadside Assistance Center can be reached by calling 1 888 811 1926 Roa...

Страница 41: ...ion and or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program Several transportation options are available Consult your dealer or refer to the...

Страница 42: ...Black plate 38 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 38 2 NOTES...

Страница 43: ...Black plate 39 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 39 2 NOTES...

Страница 44: ...Black plate 40 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 40 2 NOTES...

Страница 45: ...Black plate 41 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 41 2 NOTES...

Страница 46: ...Black plate 42 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 42 2 NOTES...

Страница 47: ...Black plate 43 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 43 2 NOTES...

Страница 48: ...Black plate 44 1 Cadillac ELR Limited Warranty and Owner Assistance Information GMNA Localizing U S 6329498 2014 CRC 9 30 13 44 2 NOTES...

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