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Cadillac Limited Warranty and Owner Assistance Information - 2011

2011 Cadillac Limited Warranty and

Owner Assistance Information

Important Message to

Owners...

. . . . . . . . . . . . . . . . . . . . . . . 1

GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an

Alternative Dispute
Resolution Program . . . . . . . . . . . 1

Warranty Service

–

United

States and Canada . . . . . . . . . . . . 1

Warranty Coverage at a

Glance

. . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

Emission Control System

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty

. . .4

What Is Covered . . . . . . . . . . . . . . . . 4
Cadillac DTS Protection

Series . . . . . . . . . . . . . . . . . . . . . . . . 10

What Is Not Covered . . . . . . . . . . 10

Cadillac Escalade Hybrid

Warranty . . . . . . . . . . . . . . . . . . . . . 14

What is Covered . . . . . . . . . . . . . . . 15
What is Not Covered . . . . . . . . . . . 15

Things to Know About the New

Vehicle Limited Warranty

. . . . 16

Warranty Repairs

–

Component Exchanges . . . . . . 16

Warranty Repairs

–

Recycled

Materials . . . . . . . . . . . . . . . . . . . . . 16

Tire Service . . . . . . . . . . . . . . . . . . . . 16
6.6L DURAMAX

Diesel

Engine Components . . . . . . . . . . 16

Aftermarket Engine

Performance Enhancement
Products and Modifications . . . 17

After-Manufacture

“

Rustproofing

”

. . . . . . . . . . . . . . . . 17

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . . . . 18

Vehicle Operation and Care . . . 18
Maintenance and Warranty

Service Records . . . . . . . . . . . . . . 18

Chemical Paint Spotting . . . . . . . 18
Warranty Coverage

–

Extensions . . . . . . . . . . . . . . . . . . . 18

Touring Owner Service

–

Foreign Countries . . . . . . . . . . . . 19

Warranty Service

–

Foreign

Countries . . . . . . . . . . . . . . . . . . . . . 19

Original Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 20

Recreation Vehicle and

Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20

Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Noise Emissions Warranty

for Light Duty Trucks
Over 10,000 LBS Gross
Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . 21

Содержание 2011 Cadillac Limited Warranty

Страница 1: ...ipation in an Alternative Dispute Resolution Program Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle if y...

Страница 2: ...ons Remember if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from GM 2010 Cadillac...

Страница 3: ...15 Things to Know About the New Vehicle Limited Warranty 16 Warranty Repairs Component Exchanges 16 Warranty Repairs Recycled Materials 16 Tire Service 16 6 6L DURAMAX Diesel Engine Components 16 Afte...

Страница 4: ...ranty 24 Emission Warranty Parts List 28 Replacement Parts 32 Maintenance and Repairs 32 Claims Procedure 33 Customer Satisfaction Procedure 34 State Warranty Enforcement Laws 36 Warranty Information...

Страница 5: ...esolved to your satisfaction follow the Customer Satisfaction Procedure on page 34 We thank you for choosing GM GM Participation in an Alternative Dispute Resolution Program See Customer Satisfaction...

Страница 6: ...irst Emission Control System Warranty For light duty trucks see How to Determine the Applicable Emissions Control System Warranty under Emission Control Systems Warranty on page 22 for more informatio...

Страница 7: ...systems are covered for the first 7 years or 70 000 miles whichever comes first 6 6L DURAMAX Diesel Engines Defects and performance for the emission control systems are covered for the first 5 years...

Страница 8: ...perform necessary repairs Warranty Period The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period Bumpe...

Страница 9: ...excluded are the clutch and pressure plate as well as any Transmission Control Module and or module programming Transfer Case Coverage includes All internally lubricated parts case mounts seals and g...

Страница 10: ...anty coverage For vehicles within the bumper to bumper warranty coverage defective tires will be replaced on a pro rata adjustment basis according to the following mileage based schedule Mileage Repla...

Страница 11: ...ires only GM will cover 100 of the cost to mount and balance the tires replaced under warranty for the full bumper to bumper warranty period After your New Vehicle Limited Warranty expires you may sti...

Страница 12: ...1 877 740 7000 East 1 800 426 8252 West Kumho www kumhousa com 1 800 445 8646 Pirelli www us pirelli com 1 800 747 3554 Maxxis www maxxis com 1 866 509 7067 When a tire is removed from service due to...

Страница 13: ...Vehicle Limited Warranty but in no event less than 12 months 12 000 miles GM accessories sold over the counter or those not requiring installation will continue to receive the standard GM Dealer Part...

Страница 14: ...due to excessive scratches to the inner polycarbonate surface extended exposure to sunlight and high heat or if the windows are deep tinted In such instances the glass warranty may be voided The GM ne...

Страница 15: ...onnected its reading has been altered or mileage cannot be determined Installation of non GM General Motors parts Water or fluid contamination Damage resulting from hail floods windstorms lightning an...

Страница 16: ...ations including the use of TOP TIER Detergent Gasoline Additional information can also be found at www toptiergas com index html Damage Due to Impact Use or the Environment Windshield or glass cracks...

Страница 17: ...While extra expenses are not covered by the New Vehicle Limited Warranty Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges See your owner manual Other Terms Th...

Страница 18: ...kilometers 100 000 miles whichever comes first from the original in service date of the vehicle against warrantable repairs to the specific Hybrid components of the vehicle This warranty is for Hybrid...

Страница 19: ...oller and 3 phase transmission cables Brakes Brake Modulator Assembly Other Hybrid Components Hybrid Battery The 300 volt electrical system includes Hybrid High Voltage Wiring Hybrid Control Modules T...

Страница 20: ...capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make to your vehicle may involve the installation of purified reclaim...

Страница 21: ...Engine Allison Automatic Transmission and drivetrain have been designed and built to offer industry leading durability and performance in the most demanding applications Engine power enhancement produ...

Страница 22: ...n arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship A Maintenance Record is provided in the maintenance schedule section of the owner manual fo...

Страница 23: ...foreign country and repairs are needed take your vehicle to a GM dealer facility preferably one which sells and services Cadillac vehicles Once you return to the United States provide your dealer wit...

Страница 24: ...M are not covered by this warranty The special body company assembler or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts compo...

Страница 25: ...t person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle as manufactured by GM that this vehicle was designed built and equipped to conform a...

Страница 26: ...n control system warranty depending on Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems Whether the vehicle conforms to or is certified for C...

Страница 27: ...EPA The vehicle is free from defects in materials and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty period Emission related defects in the...

Страница 28: ...anship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper to Bumper coverage There may be additional coverage on GM diesel engine vehicles In any case the warranty...

Страница 29: ...arts and labor California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions For 3 years or 50 000 miles 5 years or 50 000 miles fo...

Страница 30: ...ny authorized Cadillac dealer will as necessary under these warranties replace repair or adjust to GM specifications any genuine GM parts that affect emissions The applicable warranty period shall beg...

Страница 31: ...e or a part has failed due to abuse neglect improper or insufficient maintenance or modifications not approved by GM If you have any questions regarding your rights and responsibilities under these wa...

Страница 32: ...on code NUA All listed parts 15 years 150 000 miles whichever comes first on California PZEV NU6 vehicles registered in a PZEV state The Emission Control System Warranty obligations do not apply to co...

Страница 33: ...uel Injection Pump Diesel Fuel Injector Control Module EDU 6 6L DURAMAX Diesel Direct Fuel Injector Assembly 6 6L DURAMAX Diesel Fuel Injector Fuel Pressure Regulator Fuel Pressure Sensor Fuel Rail As...

Страница 34: ...Ox Sensors Exhaust Manifold Exhaust Manifold with Catalytic Converter attached as assembly Exhaust Manifold Gasket Exhaust Pipes and or Mufflers when located between catalytic converters and exhaust m...

Страница 35: ...d pump Starter Generator Starter Generator Control Module SGCM Transmission Substrate Temperature Sensor Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts...

Страница 36: ...uted by any division or subsidiary of GM Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet however warranty repairs must be performed by an authorized de...

Страница 37: ...erformed by any Cadillac dealer at no charge Repairs which do not qualify will be charged to you You will be notified as to whether or not the repair qualifies under the warranty within a reasonable t...

Страница 38: ...member of dealer management it appears your concern cannot be resolved by the dealer without further help contact the Cadillac Customer Assistance Center by calling 1 800 458 8006 In Canada contact GM...

Страница 39: ...ed Warranty Although you may be required to resort to this informal dispute resolution program prior to filing a court action use of the program is free of charge and your case will generally be heard...

Страница 40: ...rtain circumstances The provisions of these laws vary from state to state To the extent allowed by state law GM requires that you first provide us with written notification of any service difficulty y...

Страница 41: ...one or more of the following occurs The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject...

Страница 42: ...mes when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may hav...

Страница 43: ...1 800 882 1112 From Puerto Rico 1 800 496 9992 English 1 800 496 9993 Spanish From U S Virgin Islands 1 800 496 9994 Canada Customer Communication Centre CA1 163 005 General Motors of Canada Limited 1...

Страница 44: ...re deaf or hard of hearing and who use Text Telephones TTYs Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center The TTY for the Cadillac Customer Assi...

Страница 45: ...elp Center www cadillac com faq FAQ Contact Us My GM Canada Canada www gm ca My GM Canada is a password protected section of www gm ca where you can save information on GM vehicles get personalized of...

Страница 46: ...0 000 miles whichever comes first Consult your dealer or refer to the owner manual for details The Cadillac Roadside Assistance Center can be reached by calling 1 800 882 1112 Roadside Assistance is n...

Страница 47: ...sement of certain transportation expenses may be available under the Courtesy Transportation Program Several transportation options are available Consult your dealer or refer to the owner manual for d...

Страница 48: ...Black plate 44 1 Cadillac Limited Warranty and Owner Assistance Information 2011 44 2 NOTES...

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