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www.cablematters.com
USB-
C™ Multiport Video Adapter with Power Delivery
3.6 Troubleshooting Tips for Windows
•
When using Power Delivery to charge a laptop, first connect all cables and the USB-C
charger
BEFORE
connecting the Adapter
•
Check that your computer recognizes the Adapter - Blue LED should be lit Search for
‘Device Manager’ > Click on Network adapters > Realtek USB Gbe Family Controller
Cabling
•
Check that all cable and adapter connections are secure
•
Test any connected cables with different equipment
•
4K HDMI video resolution requires a 4K cable
Computer Source
•
Test with a fully charged computer and the P.D. port connected to a charger
•
Try different video resolution and refresh rates supported by the display
•
Check the HDMI audio output from the
Playback Devices
on the taskbar
•
Verify that the HDMI audio is not muted
•
Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
Check for updated BIOS, firmware and software drivers from the computer manufacturer
Computers with Thunderbolt 3 ports can check for driver information at:
http://kb.cablematters.com
Connected Display
•
DisplayPort Alternate mode must be supported by your computer for video
•
Select the HDMI input from the display menu
•
Adjust the audio level from the display menu
•
Test with an HD (not 4K) display, if possible
•
4K HDMI video resolution requires a 4K capable display
Contact
with a description of your hardware
configuration and your computer OS
