SYSTEM OPERATION
CALL
RESET
Q
Q
A
V
V
Approved Document No: DNSQ100101 Rev 6 • Page 4 of 16
STANDARD CALLS
To trigger a call, the user presses the ‘CALL’ button on a wall-mounted
call point, pulls the cord of a ceiling pull unit or operates the remote
button of a tail call lead. This causes the call point’s confidence light to
pulse red slowly. Outside the room, sounders pulse slowly, overdoor lights
(if fitted) pulse red slowly and all relevant displays show the exact location
of the calling room.
CALL ACCEPT
When a call is shown on several displays at the same time,
several staff may respond simultaneously. To help prevent this
happening, a member of staff can accept the call at a display
by pressing its ‘A’ button. This will remove the call from all
displays (but for safety reasons the call will return if it is not dealt
with quickly).
STAFF PRESENCE
When the member of staff arrives, the call point’s ‘RESET’ button is pressed to cancel the
call and to put the call point into Staff Presence mode. This causes the call point’s confi-
dence light to pulse green slowly. Outside the room overdoor lights (if fitted) pulse green
slowly and all relevant displays show the location of the room where staff are present.
CALL FOLLOWER SOUNDERS (optional)
If fitted, low level sounders will sound at all call points in Staff Presence mode when the
system is in NIGHT mode and a call occurs elsewhere. This helps reduce sound levels by
quietly informing staff that other calls are waiting, prompting them to visit a display.
RESET
As the member of staff leaves the room the call point’s ‘RESET’ button is pressed again to take
it out of Staff Presence mode and returning it to normal. If preferred, magnetic reset call
points can be used with magnetic reset keys (see
CALL POINTS, page 6
, for further details).
HELP REQUIRED (ASSISTANCE) CALLS
If assistance is required (but it is not an emergency), pressing the call point’s ‘CALL’ button
whilst it is in Standard Call or Staff Presence mode makes a Help Required call. This causes
the call point’s confidence light to pulse red more urgently than when a Standard call is
made. Outside the room, sounders pulse more urgently, overdoor lights (if fitted) pulse red
and a Help Required message appears on all relevant displays together with the location of
the room where assistance is required.
Note:
repeated operation of a tail call button or
ceiling pull will not initiate a Help Required call.
EMERGENCY CALLS
In an emergency, pressing the call point’s ‘CALL’ and ‘RESET’ buttons together makes an Emergency
call regardless of the previous state of the call point (unless in attack mode, see below). This
causes the call point’s confidence light to flash red and green. Outside the room, sounders pulse
rapidly, overdoor lights (if fitted) flash red and green and an emergency message appears on all
relevant displays together with the location of the calling room.
INFRARED STAFF ATTACK CALLS (optional)
To help combat the threat of verbal and physical abuse against
members of staff, Quantec has an optional infrared staff attack
facility which helps protect staff against disturbed patients,
intruders and/or aggressive visitors. It works as follows:-
