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employees have made additional warranties or representations as to product preference or
use.
The remedies provided herein are the buyer’s sole and exclusive remedies. Tonlyware shall
not be liable for any direct, indirect, special, incidental, or consequential damages, whether
based on contract, tort, or any other legal theory.
RMA Policy
When returning products to BZB Gear for any reason, the customer should fill out the official
RMA form to obtain an RMA number. Without the permission or approval, BZB Gear will not be
responsible for any return.
This can be initiated by emailing
Standard Replacement
For customers that agree to return defective product to BZB Gear first, a Standard
Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, BZB Gear will, at its discretion, either repair or replace
the product and ship it out in the most expeditious manner possible. Subject to availability, the
replacement product will be shipped on the business day following receipt of the defective
product.
In the event the product returned to BZB Gear has been discontinued (i.e. the product is no
longer being manufactured by BZB Gear but is still under warranty), BZB Gear will, at its
discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from BZB Gear, you must send the product - freight prepaid -
to BZB Gear. The BZB Gear RMA number must be prominently displayed on the outside of
your package. If you send your product to BZB Gear without the RMA number prominently
displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. BZB Gear does not
accept responsibility for any lost shipments unless proof of delivery to BZB Gear is provided.
