14
9. Troubleshooting and Maintenance
Problems
Potential Causes
Solutions
Color losing or no video
signal output in HDMI
display.
The connecting cables may
not be connected correctly
or it may be broken.
Check whether the cables
are connected correctly and
in working condition.
The display is not
compatible with the present
output resolution.
Make sure the resolution of
the display(s) is compatible
with the present resolution.
No HDMI signal output in
the splitter while local
HDMI input is in normal
working state.
The connecting cables may
not be connected correctly
or it may be broken.
Check whether the cables
are connected correctly and
in working condition.
Splash screen in output
devices.
Poor quality of the
connecting cable.
Change for another cable of
good quality.
Static becomes stronger
when connecting the
video connectors.
Bad grounding.
Check the grounding and
make sure it is connected
well.
Note: If your problem still remaining after following the above troubleshooting steps,
please contact your local dealer or distributor for further assistance.
