10
4. SERVICE CONTACT
Please note that this document is intended as a quick reference guide to quickly resolve common problems.
Further information and detailed installation assistance can be found at
www.alpspower.com.au
.
To ensure a smooth process, please register yourself and the system under
www.alpspower.com.au
For further help please contact:
ALPS Power
Mail: service@alpspower.com.au
Phone: +61 2 8005 6688
IMPORTANT:
In order to be able to process a service case, it is
absolutely necessary
to get the serial number of the Cabinet /
BMS and all error-specific information, see the table below
:
No.
Name
Description
A
SerialnumberCabinet/
BMS / Module
At the cabinet or on the BMS
B
Photos
Photos showing inverter errors / cabling / setup
C
Video
Video that shows the LED behaviour
D
Voltage
Voltage of the Battery according to Section 3.1
E
Serial number of the faulty
module
(Note:onlynecessary,ifa
faultymodule wasfound!)
On the module directly
F
Inverter serial number and
model
ImportantforBYDtoanalyzeandresolvetheproblematsystemlevel with the
inverterpartner.
G
If necessary: Delivery
address
If replacement parts are required we need:
-
Complete delivery address (includingcountry)
-
Contact person
-
Telephone number
-
Email address
H
Additional information
If available, please support us with additional information (eg comments /
informationdisplayedoninverter/additionalphotosofthesystem/ ...).
I
Inverter Error Messages
Please record all inverter error messages - if possible with pictures, or Data sets
J
Inverter Portal Access
In some cases it can be helpful to get access to the inverter portal
