Before contacting your supplier or our service department, please complete the check list below. A service visit can very often
be avoided by studying the information below or alternatively discussing the problem over the telephone. Always check your
salt level at a regular (at least monthly) interval and top up as necessary.
The technology upon which Culligan Water Softeners are based is well established and proven in service over many years.
However, should a problem or question arise regarding the operation of the system, please call us on our helpline.
USEFUL NOTES
For manual regeneration see “Adjustment of timer” section 10.4 or 13.6.
For minimum and maximum salt levels see section 9 paragraph 8 or section 12 paragraph 8.
1.
2.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
1.
No illuminated display
No power to softener.
Check power outlet.
on processor (Metered Version).
Check power supply.
2.
No soft water.
No salt in brine tank.
Add salt to brine tank
and manually regenerate softener.
By-pass valve open.
Close by-pass valve.
3.
Softener brine tank overfilling
Close inlet and outlet valves. Open
or overflowing.
by-pass valve - contact the Culligan
Service Department.
4.
Other Malfunction.
Contact the Culligan Service Department.
BWT
BWT
BWT
