21
EN
If you have damaged or missing parts,
call
the
Customer Helpline: 0345 257 7271
All repairs to the machine must be carried out by an authorised repair agent. When a repair is required or
you are unable to eliminate the failure with the help of the information below:
a: Unplug the machine.
b: Close the water tap.
c: Contact the nearest authorised repair agent.
FAILURE
PROBABLE CAUSE
METHODS OF
ELIMINATION
Your machine does
not operate.
It is unplugged.
Insert the plug into the socket.
Your fuse is defective.
Change your fuse.
The electric power is off.
Check the electric power.
Start/pause button has not been
pressed.
Press the start/pause button.
The programme dial is in the 0 (off)
position.
Turn the programme dial to the desired posi-
tion.
The door is not shut properly.
Shut the door properly. You should hear the
click.
Your machine does
not receive water.
Water tap is closed.
Open water tap.
The water inlet hose may be bent.
Check the water inlet hose.
The water inlet hose is obstructed.
Clean the filters of water inlet hose. (*)
The valve inlet filter is obstructed.
Clean the valve inlet filters. (*)
The door is not shut properly.
Shut the door properly. You should hear the
click.
Your machine is not
draining water.
The drain hose is obstructed or bent.
Check the drain hose.
The pump filter is obstructed.
Clean the pump filter. (*)
The clothes are not placed inside the
machine in a well-balanced manner.
Spread the clothes inside the machine in an
orderly and well-balanced manner.
Your machine is
vibrating.
The feet of your machine are not
adjusted.
Adjust the feet. (**)
Transportation screws are not removed. Remove transportation screws. (**)
Your machine is
vibrating.
There are only few clothes in the
device.
It does not prevent operation of the machine.
Excessive amount of clothes are filled
in the machine or the clothes are not
placed in a well-balanced manner.
Do not exceed the recommended quantity
of clothes and spread your clothes in the
machine in a well-balanced manner.
Your machine is touching a rigid object. Ensure machine is not in contact with hard
objects.
(*) See the section concerning the care and maintenance of your machine.
(**) See the section concerning installation of your machine.
Trouble Shooting