Customer Helpline: 0845 600 4632
All repairs to the machine must be carried out by an authorised repair agent. When a repair is required
or you are unable to eliminate the failure with the help of the information below:
a:
Unplug the machine.
b:
Close the water tap.
c:
Contact the nearest authorised repair agent.
FAILURE
PROBABLE CAUSE
METHODS OF ELIMINATION
It is unplugged.
Insert the plug into the socket.
Your fuse is defective.
Change your fuse.
The electric power is off.
Check the electric power.
Start/pause button has not been
pressed.
Press the start/pause button.
The programme knob is in the 0
(off) position.
Turn the programme knob to the
desired position.
Your machine does
not operate.
The door is not shut properly.
Shut the door properly. You should
hear the click.
Water tap is closed.
Open water tap.
The water inlet hose may be bent. Check the water inlet hose.
The water inlet hose is
obstructed.
Clean the filters of water inlet hose. (*)
The valve inlet filter is obstructed.
Clean the valve inlet filters. (*)
Your machine does
not receive water.
The door is not shut properly.
Shut the door properly. You should
hear the click.
The drain hose is obstructed or
bent.
Check the drain hose.
The pump filter is obstructed.
Clean the pump filter. (*)
Your machine is not
draining water.
The clothes are not placed inside
the machine in a well-balanced
manner.
Spread the clothes inside the machine
in an orderly and well-balanced
manner.
The feet of your machine are not
adjusted.
Adjust the feet. (**)
Your machine is
vibrating.
Transportation screws are not
removed.
Remove transportation screws. (**)
There are only few clothes in the
device.
It does not prevent operation of the
machine.
Excessive amount of clothes are
filled in the machine or the clothes
are not placed in a well-balanced
manner.
Do not exceed the recommended
quantity of clothes and spread your
clothes in the machine in a well-
balanced manner.
Your machine is
vibrating.
Your machine is touching a rigid
object.
Ensure machine is not in contact with
hard objects.
(*) See the section concerning the care and maintenance of your machine.
(**) See the section concerning installation of your machine.
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