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or online at www.bush-support.com If you still require further assistance, call one of our experts on 0345 257 7271 .
Product support
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Product support
Before Calling After-Sales Service
If you are experiencing a problem with your
refrigerator, please check the following before
contacting the after-sales service.
Your refrigerator does not operate
Check if:
• Your fridge is plugged in and switched on
• The fuse has blown
• The socket is faulty. To check this, plug
another working appliance into the same
socket.
Your refrigerator is performing poorly
Check if:
• The appliance is overloaded
• The doors are closed properly
• There is any dust on the condenser
• There is an adequate distance between the
appliance and surrounding walls
Your refrigerator is operating noisily
The following noises can be heard during normal
operation of the appliance.
Cracking (ice cracking) noise occurs:
• During automatic defrosting.
• When the appliance is cooled or warmed
(due to expansion of appliance material).
Clicking noise occurs: When the thermostat
switches the compressor on/off.
Motor noise: Indicates the compressor is
operating normally. The compressor may
cause more noise for a short time when it is first
activated.
Bubbling noise and splashing occurs: Due to
the flow of the refrigerant in the tubes of the
system.
Water flowing noise occurs: Due to water
flowing to the evaporation container. This noise
is normal during defrosting.
Air blowing noise occurs: During normal
operation of the system due to the circulation
of air.
There is a build-up of humidity inside the fridge
Check if:
• All food is packed properly. Containers must
be dry before being placed in the fridge.
• The fridge doors are opened frequently.
Humidity of the room will enter the fridge
each time the doors are opened. Humidity
increases faster if the doors are opened
frequently, especially if the humidity of the
room is high.
• There is a build-up of water droplets on
the rear wall. This is normal after automatic
defrosting (in Static Models).
The doors are not opening or closing properly
Check if:
• There is food or packaging preventing the
door from closing
• The door compartments, shelves and drawers
are placed properly
• The door gaskets are broken or torn
• Your fridge is level.
The edges of the fridge in contact with the door
joint are warm
Especially during summer (warm weather),
the surfaces in contact with the door joint
may become warmer during operation of the
compressor. This is normal.
Important Notes:
• In the case of a power failure, or if the
appliance is unplugged and plugged in
again, the gas in the cooling system of your
refrigerator will destabilise, causing the
compressor protective thermal element to
open. Your refrigerator will start to operate
normally after 5 minutes.
• If the appliance will not be used for a long
period of time (such as during holidays),
disconnect the plug. Defrost and clean the
refrigerator, leaving the door open to prevent
the formation of mildew and odour.