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Solving Problems

4326 9562-007

5-5

All Problems

Power Supply

Symptom

Possible Cause

Solution

Unit does not power up.
No green light on top of unit
after pressing On/Off switch.

AC power cord not plugged into an
AC power outlet.

Note:

Green indicator on power

supply not illuminated.

Plug AC power cord into a known
working AC power outlet.

Bad AC power outlet.

Note:

Green indicator on power

supply not illuminated.

Verify that the AC power outlet is
OK; try a different circuit.

Power supply cable not fully
plugged into back of unit.

Push power supply cable fully into
back of unit.

Defective power supply.

Replace power supply.

Communications/Connections

Symptom

Possible Cause

Solution

Unit does not connect to
host PC or a network
(Professional, Value, and
Expert

–UPK units).

Incorrect cable type or defective
cable.

Ensure USB 2.0 cable in use and
less than 5 meters (~16 ft). Unit
shipped with USB 2.0 cable
2 meters (~6 ft) in length.

Excessive USB cable length.

USB 2.0 cable should not exceed 5
meters (~16 ft) in length.

Host PC has lost, or could not
establish, a USB connection with
the SmartSource unit.

Turn off the SmartSource unit and
leave the PC powered on. Wait 5
seconds and then turn the
SmartSource unit back on. Listen
for a “chime” on the host PC,
indicating that the host PC has
established a new USB connection
with the SmartSource.

Software driver missing, corrupt, or
not loaded.

Monitor software driver using Device
Manager. Uninstall and/or reinstall
driver as needed.

Содержание smartsource series

Страница 2: ...puting equipment installed in the United States of America Burroughs is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries Note This equipment...

Страница 3: ...d Expert Units 2 4 Remove the Covers 2 5 Adjust the Endorser Height 2 6 Document Preparation 2 9 Align Checks for Loading 2 11 Inserting Documents Professional and Expert Units 2 12 Processing Documen...

Страница 4: ...Rear Image Camera Wall 3 11 Clean Ink off the Endorser Cartridge and Cartridge Housing 3 13 Section 4 Ordering Replacement Items 4 1 Section 5 Solving Problems 5 1 Paper Clip Staples Debris in Track 5...

Страница 5: ...562 007 iii Tables Table 3 1 Cleaning Supplies for Rapid and Detailed Cleaning 3 2 Table 3 2 SmartSource Series Cleaning Kit 3 2 Table 3 3 SmartSource Series Starter Kit 3 3 Table 4 1 Replacement Item...

Страница 6: ...Tables iv 4326 9562 007 This page intentionally blank...

Страница 7: ...nnections Near PC or network connection Near an AC power outlet Adequate ventilation Away from water moisture high humidity heat direct sunlight dust Operating temperature 0 to 35 C 32 to 95 F Storage...

Страница 8: ...he operator to restart the SmartSource and its application s If this occurs Plug the SmartSource into an electrical outlet on a different branch of the power distribution system where large electrical...

Страница 9: ...Setting up the Unit 4326 9562 007 1 3 Unpack the Box and Check for These Items...

Страница 10: ...Setting up the Unit 1 4 4326 9562 007 SmartSource Value Professional and Expert Units...

Страница 11: ...ed with a permanently attached floor extender that does not require this assembly Install the Franker Option Use the instructions provided with the Franker shipping container Install the Inkjet Cartri...

Страница 12: ...that the cartridge capacity be tested by the user in the actual print environment to determine actual usage Connect the Cables Follow these steps to connect the cables to the unit Refer to the follow...

Страница 13: ...Setting up the Unit 4326 9562 007 1 7 Value and Professional Units...

Страница 14: ...Setting up the Unit 1 8 4326 9562 007 Expert Units...

Страница 15: ...a Press on the power switch to turn the unit ON b Press O on the power switch to turn the unit OFF 2 When the unit is turned on there should be a green light on the power supply 3 The top status ligh...

Страница 16: ...the software application that runs on the host PC You should consult your application documentation for information on the meaning of the bottom light the application status light When lit this light...

Страница 17: ...tional information depending on your application Set Up for Document Flow When you prepare to process documents you should Adjust the position of the check limiter on Professional and Expert units Rem...

Страница 18: ...ional and Expert Units On Professional and Expert units adjust the position of the check limiter to match the length of the longest checks or papers in the batch you will process if the items are long...

Страница 19: ...9562 007 2 5 Remove the Covers All units Expert Professional and Value have two top covers an outer cover and an inner cover 1 Remove the top inner and outer covers Grasp each cover and lift it strai...

Страница 20: ...the Endorser Height The endorser height can be manually adjusted to one of two 2 print positions 1 Press the tab toward the cartridge to release it 2 Slide the ink cartridge housing up or down to the...

Страница 21: ...processing the smallest documents on Open Professional units minimum size for documents is 2 9 in x 2 0 in the endorser top print position is too high to endorse properly Check that the endorser print...

Страница 22: ...re the endorser cable is pushed back through the slot and underneath the base plate when you move the endorser back to a print position There should be no loop or bulge in the cable above the base pla...

Страница 23: ...unit performance may be less than satisfactory You should review documents for acceptable size and condition and carefully follow the steps in this section to prepare documents for processing Check f...

Страница 24: ...t 2 10 4326 9562 007 Remove check stubs and adding machine tapes Repair torn damaged paper or place each damaged item in a carrier envelope Do not use tape to repair areas with code line or encoded am...

Страница 25: ...edges When processing small quantities of documents tap bottom leading edges on a hard flat surface until the entire bottom and leading edges of the documents are aligned OR When operating in a higher...

Страница 26: ...may stop after processing 50 items Wait for two green status lights 1 On Value and early Profession and Expert units push the feeder flag back toward the pocket side of the unit Note Open Professiona...

Страница 27: ...unit not the feeder flag Caution If feeding more than one item do not slide or push items into the unit past the end of the feeder bay There is an insertion icon on the outer cover of the unit that s...

Страница 28: ...ontinue running more items remove the remaining items from the feeder bay Reinsert the items and or additional items into the feeder bay Press the Start Stop button or use your application software in...

Страница 29: ...t documents into the feeder bay one item at a time Printed sides face the side of the unit not the feeder flag Slide each document forward into the feeder bay The document bottom edge should touch and...

Страница 30: ...items and perform the necessary recovery steps The item may have stopped in the track due to one or more of the following Unacceptable size Creases folds curls or dog ear corners Rubber bands paper c...

Страница 31: ...learing Stopped Items in Track When an item stops in the track there are two methods to clear the track Use the Start Stop button to move the item to a pocket Professional and Expert units Manually re...

Страница 32: ...he track to the pocket s Leave the items in the pocket s once the track is cleared Note Start Stop Button functions are dependent on your application Refer to your application instructions 2 If an ite...

Страница 33: ...rk back to the feeder area 2 To remove items from inside the unit remove covers if necessary and check the location of the stopped item in the track a For items that are stopped on the track on the po...

Страница 34: ...it pull the item out toward the back of the unit 3 Replace the unit covers if they were taken off of the unit to remove items from the track 4 Consult your application documentation for the necessary...

Страница 35: ...e with the SmartSource product a rapid cleaning and a detailed cleaning procedure Rapid Cleaning To perform the rapid cleaning procedure run the check scanner cleaning card through the unit following...

Страница 36: ...of 5 75 0381 907 Image Glass Cleaning Pads pre saturated with isopropyl alcohol package of 80 75 1804 907 Micro duster box of four 10 oz cans 75 0501 900 Cotton Wiping Cloths 6 in x 6 in box of 150 7...

Страница 37: ...t includes two feed rollers and one separator assembly Pocket Fingers 1 package of two fingers Detailed Cleaning Sequence Follow these procedures in the order that they are presented in this section t...

Страница 38: ...Cleaning the Unit 3 4 4326 9562 007 Turn Unit Off WARNING Turn the unit off as shown in the following illustrations...

Страница 39: ...eaning the Unit 4326 9562 007 3 5 Remove Inner and Outer Covers 1 Remove the top inner and outer covers Grasp each cover and lift it straight up and off the unit Remove Front Image Camera Removable Wa...

Страница 40: ...urce Professional units that have the ultraviolet option there are ultraviolet UV LEDs underneath the front image camera wall glass WARNING LASER RADIATION DO NOT VIEW THE IMAGER LIGHT SOURCE DIRECTLY...

Страница 41: ...Cleaning the Unit 4326 9562 007 3 7 Remove Franker Roller if Present and Rear Image Camera Removable Wall...

Страница 42: ...Cleaning the Unit 3 8 4326 9562 007 Clean Rear Image Camera Removable Wall and if Necessary Replace Ink Pad...

Страница 43: ...al objects such as paper clips and staples that fall underneath the metal base plate may damage the unit Before using the micro duster to blow air along the paper path inspect the track for such items...

Страница 44: ...Cleaning the Unit 3 10 4326 9562 007 Blow Air Along Entire Track Paper Path with Micro duster...

Страница 45: ...Image Glass and Fixed Rear Image Camera Wall Note Use a new unused Cleaning Pad 75 1804 907 for this cleaning procedure 1 Clean the entire image glass surface by wiping with Cleaning Pad 75 1804 907...

Страница 46: ...Clean the fixed rear image camera wall by wiping with Cleaning Pad 75 1804 907 Clean the area indicated in the picture below but do not wipe with the pad inside the small rectangular cutout in the im...

Страница 47: ...rtridge print head and ink cartridge housing IMPORTANT The Burroughs enhanced ink cartridge Burroughs Store part number 82 2120 984 greatly reduces or eliminates the requirement to clean the cartridge...

Страница 48: ...Cleaning the Unit 3 14 4326 9562 007 a On Open Professional and Open Expert units do the following to remove the cartridge Press down on the cartridge housing latch to open the cartridge housing...

Страница 49: ...and out of the housing 2 Dampen a clean lint free cloth with a small amount of water Caution The cloth should not be too wet as water must not drip into or remain on the unit When cleaning the print...

Страница 50: ...cloth should not be too wet as water must not drip or remain on the unit Caution Do not use alcohol to wipe the cartridge nozzles This will cause damage Do not use the Image Glass Cleaning Pads from...

Страница 51: ...econds Then wipe the contacts in one direction only sideways as shown here 8 With a clean section of the cloth or another lint free cloth dampened with a small amount of water repeat steps 6 and 7 9 A...

Страница 52: ...nsert the cartridge back into the cartridge housing Make sure that it is pushed in completely On Value and early Professional and Expert units the front edge of the cartridge should line up with the r...

Страница 53: ...4326 9562 007 3 19 On SmartSource Open series units place the cartridge back inside the housing assembly and push it down into place Press the top of the cartridge housing assembly down until it is l...

Страница 54: ...9562 007 11 If print quality does not improve repeat steps 1 through 10 of this procedure one more time 12 If print quality still does not improve after two cleanings the cartridge may be empty or def...

Страница 55: ...Ink cartridge and ink pad kit Franker roller Feeder kit The Burroughs Store website offers a variety of certified replacement parts to keep the SmartSource unit operating at a high level of performanc...

Страница 56: ...rated with ink Note Not used on the SmartSource Open series products All except Professional A1 and Expert A1 styles 75 0848 918 Franker Roller Includes one inked roller expected life up to 10 000 doc...

Страница 57: ...of the pocket fingers is 100 000 items depending on the quality of the documents All except SmartSource Open series 75 0583 908 Long Check Limiters Wire 2 All 75 0585 903 Short Document Limiters Foam...

Страница 58: ...Ordering Replacement Items 4 4 4326 9562 007 This page intentionally blank...

Страница 59: ...ection 2 to reduce or eliminate exception conditions that may result in decreased unit performance Check that documents are of acceptable size and condition and ensure that the following common docume...

Страница 60: ...properly bad AC power outlet Communications connections USB cable or software driver issues Unusual noises during paper feed or travel through unit Indicators controls status lights or Start Stop but...

Страница 61: ...9562 007 5 3 Paper Clip Staples Debris in Track Use the check scanner cleaning card to clean the track Use the track clearing spatula to clear the track If helpful take out the removable front and re...

Страница 62: ...Solving Problems 5 4 4326 9562 007 Document Double Feeds Increase Turn the separator triangle shape...

Страница 63: ...ions Connections Symptom Possible Cause Solution Unit does not connect to host PC or a network Professional Value and Expert UPK units Incorrect cable type or defective cable Ensure USB 2 0 cable in u...

Страница 64: ...d address for network PC firewall is blocking the network connection Follow configuration instructions for PC and or firewall software Lost Connection USB disconnection during idle periods Outdated so...

Страница 65: ...feeding paper Unit makes noises but won t feed paper Debris prevents paper from moving through the unit See Feeder Application has not started correctly Restart application Jams or Unexpected Paper St...

Страница 66: ...using other applications the unit requires repair More than one document is fed item double feeds Inadequate paper preparation before feeding items Ensure items are properly jogged aligned and loaded...

Страница 67: ...with Micro duster through the paper path where feeder bay touches unit Defective feeder sensor Return unit for service Double document stop message with single item in track False double document Outd...

Страница 68: ...service Broken belt Return unit for service Automatic feeder flag does not open Professional units with automatic feeder flag Software hardware synchronization Close the application Turn the unit off...

Страница 69: ...te document preparation Ensure documents are properly jogged aligned and loaded correctly in the feeder bay so items are presented properly to the read head Incorrect reader font and or incorrect read...

Страница 70: ...dow in rear image camera removable wall due to excess ink on ink pad All units except Professional units with automatic feeder flag Clean both the fixed and removable rear image camera walls See Secti...

Страница 71: ...ensity setting which will use more ink if available No print Inkjet cartridge out of ink Replace the inkjet cartridge See Section 4 for information on ordering a new cartridge Ink accumulation on inkj...

Страница 72: ...Professional units with automatic feeder flag Clean both the fixed and removable rear image camera walls See Section 3 for cleaning procedures Professional units with automatic feeder flag Replace th...

Страница 73: ...nism If problem exists using other applications the unit requires repair Some items flow to wrong pocket Defective pocketing mechanism If problem exists using other applications the unit requires repa...

Страница 74: ...Solving Problems 5 16 4326 9562 007 Parts Symptom Possible Cause Solution Covers top covers cracked or broken Handling or accidental damage Contact Burroughs for replacements...

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