
Configuring System Settings
ARC Plus Version 3 Instruction Manual
45
Greeting
Spoken as soon as the ESI picks up the line. The word “Hello” is
always spoken prior to the greeting.
Welcome Message
Spoken after the user enters a valid PIN.
Rejection Message
Spoken if an incorrect PIN is entered.
Goodbye Message
Spoken when the caller disconnects. The word “Goodbye” is always
spoken after the message.
ESI Plus Timeouts
Timeouts
The
Timeouts
tab allows you to adjust default timeouts and timed responses from the ESI Plus.
Extended help
The amount of time the ESI Plus waits before providing a context-
sensitive help prompt.
Greeting
The amount of time the ESI Plus pauses between repeated greetings
during the login process.
Login
The amount of time allowed to complete PIN entry. After the user
begins entering a PIN, the ESI Plus allows the configured amount of
time to complete entry.
Remote site response
The amount of time the ESI Plus allows for another ARC Plus site to
supply data that this ESI Plus requested. After this duration has
elapsed, the ESI Plus will speak, “Error” and you may enter more
commands or disconnect.