Bullard TI Commander™ Thermal Imager
User Manual
Service/W
arr
anty
7
Service
If your Bullard Thermal Imager is not performing properly,
please contact Bullard Technical Support at 877-BULLARD (285-
5273), or +1-859-234-6611. Describe the problem to the
Bullard representative as completely as possible. Please have
the imager with you when you call. For your convenience, your
representative may try to help you correct the problem over the
phone. Before returning your Bullard TI Commander Thermal
Imager, you should:
1. Verify with your representative that the product should be
returned to Bullard. The Bullard Technical Support/Service
Center will provide you with written permission and a return
authorization number.
2. Decontaminate and clean your Thermal Imager to remove
any hazardous or contaminated materials that may have
settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or
contaminated materials. Products suspected of
contamination will be professionally decontaminated at the
owner’s expense.
3. Ship returned products, including those under warranty, with
all transportation charges pre-paid. Bullard cannot accept
returned goods on a freight-collect basis.
Returned products will be inspected upon return to the Bullard
facility. If the repair is under warranty, Bullard will repair the
unit and ship it from our factory within two business days.
If the return is a non-warranty repair, a Bullard Technical
Support Representative or your local distributor will contact you
with notification that an estimate has been prepared. Your local
distributor will provide you with a repair invoice estimate. To
authorize repair, you must provide a purchase order to your
distributor for the amount of the estimate. Once Bullard
receives authorization from your local distributor, Bullard will
repair the unit and ship it from our factory within two business
days. If the cost of repairs exceeds the stated quote by more
than 15% or by more than $100, Bullard will re-estimate your
repair and your local distributor will contact you for
authorization to complete repairs. After repairs are completed
and the goods have been returned to you, your distributor will
invoice you for the actual repair amount.
Warranty
Bullard warrants to the original purchaser that the Bullard TI
Commander and all features/accessories installed in the unit
are free of defects in materials and workmanship under
intended use and service for a period of one (1) year from date
of manufacture. Bullard’s obligation under this warranty is
limited to repairing or replacing, at Bullard’s option, articles
that are returned within the warranty period and that, after
examination, are shown to Bullard’s satisfaction to be
defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges
prepaid.
b) Article must not be altered from its original configuration.
c) Articles must not have been misused, abused, or damaged in
transport.
d) Maintenance and field replaceable items, if defective, are
covered under warranty for a ninety (90) day period.
These items include:
• Batteries
• Straps
• Rubber bumpers
• Battery chargers
• Display covers
• AC/DC adapters
• Direct charge and data cables
• All accessories except those installed inside the Bullard TI
Commander
Bullard provides a limited lifetime warranty on the TI
Commander outer shell. This warrants that the outer shell is
free of defects in materials and workmanship under intended
use and service for the original purchaser. Bullard’s obligation
under this warranty is limited to repairing or replacing, at
Bullard’s option, articles that after examination are shown to
Bullard’s satisfaction to be defective, subject to the following
limitations:
1.
Before an article is returned to Bullard, a Return
Authorization (RA) number must first be supplied by a Bullard
Customer Service Representative..
2. Article must not be altered from its original configuration.
3. Article must not have been misused, abused, or damaged in
transport.
4. When the outer shell is obsolete and Bullard no longer stocks
the part, the limited lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of
use, or other indirect, incidental, consequential or special costs,
expenses or damages incurred by the purchaser,
notwithstanding that Bullard has been advised of the possibility
of such damages.
Any implied warranties, including warranties of
merchantability and fitness for a particular purpose,
are limited in duration to one (1) year from the date
of manufacture of this product.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, or allow limitations on
how long an implied warranty lasts, so the above limitations or
exclusions may not apply to you. This warranty gives you
specific legal rights, and you may have other rights which vary
from state to state.
Extended Warranty
The extended warranty has all the same terms and conditions
as the one-year warranty, except it is for the period of two
years. This warranty can be purchased through any authorized
Bullard distributor.
