Service
If your Bullard QXT is not performing properly, contact Bullard Customer
Service at 0049 2642 9999 80 or your local distributor. Describe the problem
to the Bullard representative as completely as possible. For your convenience,
your representative will attempt to help you diagnose or correct the problem
over the phone. Before returning your Bullard QXT, you should verify with your
representative that the product should be returned to Bullard. Bullard Customer
Service will provide you with written permission and a Return Authorization (RA)
number.
If the return is a non-warranty repair, a Bullard Customer Service Representative
or your local distributor will provide you with a repair invoice estimate. To authorize
repair, you must provide a Purchase Order to your distributor for the amount of the
estimate. Once Bullard or your distributor authorizes the repair, Bullard will issue
a Return Authorization (RA) number for return of the unit to Bullard. Bullard will
repair the unit and ship it from Service Station within 48 business hours. If the cost
of repairs exceeds the stated quote either 15% or greater than 100
€
, a Bullard
representative will reestimate your repair and Bullard or your local distributor will
contact you for authorization to complete repairs. After repairs are completed and
the goods have been returned to you, Bullard or your distributor will invoice you for
the actual repair amount.
Prior to returning your Bullard QXT, decontaminate and clean the thermal imager
to remove any hazardous or contaminated materials which may have settled on
the product during use. Laws and/or shipping regulations prohibit the shipment of
hazardous or contaminated materials. Products suspected of contamination will be
professionally decontaminated at the customer’s expense.
Returned products will be inspected upon return to the Bullard Service Station. If
the repair is under warranty, Bullard will repair the unit and ship it from our factory
within 48 business hours.
Product recycling, replacement, and retirement
Your Bullard QXT is designed to provide a long and useful life. When replacing or
retiring your Bullard QXT please contact local recycling or waste management
facilities to see if components can be recycled. When selling or transferring the
Bullard QXT, ensure compliance with export control regulations. The infrared core
in the Bullard QXT is export-controlled outside of the US and Canada. If you have
questions about proper procedures for disposing of the unit, contact Bullard.
Warranty
Bullard warrants to the original purchaser that the Bullard QXT and all features/
accessories installed in the unit as well as battery charging units, are free of
defects in materials and workmanship under intended use and service for a period
of five (5) years from date of manufacture. The warranty for the detector of the
camera is ten (10) years. Bullard’s obligation under this warranty is limited to
repairing or replacing, at Bullard’s option, articles returned within the warranty
period and which, after examination, are shown to Bullard’s satisfaction to be
defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under
warranty for a ninety (90) day period from the date of purchase. These items
include straps, display covers.
Review the user manuals for Bullard accessories to obtain warranty information
specific to those accessories. Since some accessories do not have user manuals,
contact Bullard if you are unsure about the warranty for a particular product or
accessory.
Bullard provides a limited lifetime warranty on the Bullard QXT’s outer shell. This
warrants that the outer shell is free of defects in materials and workmanship under
intended use and service for the original purchaser. Bullard’s obligation under this
warranty is limited to repairing or replacing, at Bullard’s option, articles that after
examination are shown to Bullard’s satisfaction to be defective, subject to the
following limitations:
a) Article must not be altered from its original configuration.
b) Article must not have been misused, abused, or damaged in transport.
c) When the outer shell is obsolete and Bullard no longer stocks the part, the limited
lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other indirect,
incidental, consequential or special costs, expenses or damages incurred by the
purchaser, notwithstanding that Bullard has been advised of the possibility of such
damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to five (5) years from the date of
manufacture. Some states do not allow the exclusion of limitation of incidental or
consequential damages, or allow how long implied warranty last, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may have other rights which vary from state to state.
5
Bullard QXT Thermal Imager
User Manual
www.bullard.com
