©2012 Bullard. all rights reserved.
60500010313a (0912)
ISO 9001
certified
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CAUTIoN
dO nOT uSE SOLVEnTS OR PaInT THInnERS TO CLEan YOuR BuLLaRd
EdGE THERMaL IMaGER, aS THEY COuLd PERManEnTLY MaR THE
SuRFaCE OR dEGRadE THE PROTECTIVE PROPERTIES OF THE CaSInG.
dO nOT InTEnTIOnaLLY SuBMERGE THE unIT undERwaTER OR SuBjECT
THE unIT TO HIGH PRESSuRE waTER. FOLLOw CaRE InSTRuCTIOnS
dESCRIBEd aBOVE.
FaILuRE TO OBSERVE THESE InSTRuCTIOnS MaY RESuLT In PROduCT
daMaGE. anY daMaGE CauSEd BY IMPROPER CaRE IS nOT COVEREd
undER waRRanTY.
�
WARNING
dO nOT aTTEMPT TO dISaSSEMBLE THE BuLLaRd EdGE THERMaL
IMaGER. dISaSSEMBLInG THE unIT VOIdS aLL waRRanTIES. OnLY
PaRTS THaT uSE PHILLIPS HEad SCREwS aRE FIELd-SERVICEaBLE.
THE BuLLaRd EdGE IS nOT CERTIFIEd aS InTRInSICaLLY SaFE.
FaILuRE TO FOLLOw THESE InSTRuCTIOnS COuLd RESuLT In dEaTH,
SERIOuS InjuRY and/OR PROduCT daMaGE.
Service
If your Bullard Thermal Imager is not performing properly, contact Bullard
Customer Service at 877-BuLLaRd (285-5273). Outside the u.S. and Canada, call
1-859-234-6611.
describe the problem to the Bullard representative as completely as possible. For
your convenience, your representative will try to help you diagnose or correct the
problem over the phone. Before returning your Bullard Thermal Imager, you should
verify with your representative that the product should be returned to Bullard.
Bullard Customer Service will provide you with written permission and a return
authorization number.
If the return is a non-warranty repair, a Bullard Customer Service Representative
or your local distributor will provide you with a repair invoice estimate. To
authorize repair, you must provide a purchase order to your distributor for the
amount of the estimate. Once Bullard or a local distributor authorizes your repair,
Bullard will issue you a return authorization number so that you can return the
unit to Bullard. Bullard will repair the unit and ship it from our factory within 48
business hours. If the cost of repairs exceeds the stated quote by more than 15%
or by more than $100, a Bullard representative will re-estimate your repair and
Bullard or your local distributor will contact you for authorization to complete
repairs. after repairs are completed and the goods have been returned to you,
Bullard or your distributor will invoice you for the actual repair amount.
NoTE
Prior to returning your Bullard Thermal Imager, decontaminate and clean
the thermal imager to remove any hazardous or contaminated materials
that may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected of contamination will be professionally decontaminated at the
customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If the repair
is under warranty, Bullard will repair the unit and ship it from our factory within 48
business hours.
Warranty
Bullard warrants to the original purchaser that the Bullard Edge and all features/
accessories installed in the unit as well as battery charging units are free of
defects in materials and workmanship under intended use and service for a period
of one (1) year from date of activation. Bullard’s obligation under this warranty
is limited to repairing or replacing, at Bullard’s option, articles that are returned
within the warranty period and that, after examination, are shown to Bullard’s
satisfaction to be defective, subject to the following limitations:
a) article must be returned to Bullard with shipping charges prepaid.
b) article must not be altered from its original configuration.
c) article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under warranty
for a ninety (90) day period from the date of purchase. These items include:
• Batteries
• Straps
• display covers
• aC /dC adapters
Bullard provides a limited lifetime warranty on the Edge outer shell. This warrants
that the outer shell is free of defects in materials and workmanship under
intended use and service for the original purchaser. Bullard’s obligation under this
warranty is limited to repairing or replacing, at Bullard’s option, articles that after
examination are shown to Bullard’s satisfaction to be defective, subject to the
following limitations:
1. article must not be altered from its original configuration.
2. article must not have been misused, abused, or damaged in transport.
3. when the outer shell is obsolete and Bullard no longer stocks the part, the
limited lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other
indirect, incidental, consequential or special costs, expenses or damages incurred
by the purchaser, notwithstanding that Bullard has been advised of the possibility
of such damages.
any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to one (1) year from the date of
manufacture of this.
w w w . b u l l a r d . c o m
Americas:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303 • USA
Toll-free within USA: 877-BULLARD (285-5273)
Tel: +1-859-234-6616
Fax: +1-859-234-8987
Europe:
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen • Germany
Tel: +49-2642 999980
Fax: +49-2642 9999829
Asia-Pacific:
Bullard Asia Pacific Pte. Ltd.
LHK Building
701, Sims Drive, #04-03
Singapore 387383
Tel: +65-6745-0556
Fax: +65-6745-5176
