8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
Содержание 2002 Park Avenue
Страница 1: ......
Страница 6: ...v These are some examples of vehicle symbols you may find on your vehicle ...
Страница 16: ...1 10 Put someone on it Get it up to speed Then stop the vehicle The rider doesn t stop ...
Страница 133: ...2 70 The Instrument Panel Your Information System ...
Страница 136: ...2 73 Cluster with Driver Information Center DIC United States version shown Canada similar ...
Страница 300: ...6 36 Headlamps Each headlamp is attached by thumb screws 1 Remove the thumb screws by turning them counterclockwise ...
Страница 329: ...6 65 GM Vehicle Care Appearance Materials ...
Страница 381: ...7 40 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Страница 382: ...7 41 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Страница 383: ...7 42 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...