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If TeraStation encounters a disk error, it will be reported in the

TeraStation status

on the top of

any of the Web-Based configuration screens. Run a Disk Scan in the event of this error. If that

does not resolve the problem, a

format

is recommended. Formatting the drive will delete all of the

data on it, so back up any data you can before formatting. Finally, if none of the above solutions

help, then please contact Technical Support (see pages 73 and 74 for Technical Support contact

information).

Troubleshooting

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Содержание TeraStation iSCSI TS-RITGL/R5

Страница 1: ...User Manual TeraStation iSCSI TS RITGL R5 www buffalotech com v1 4 ...

Страница 2: ...ther configurations are usable Because we re constantly updating our product the images and text in this manual may vary slightly from the images and text displayed by your TeraStation These changes are minor and should not affect the ease of setup adversely As time passes future user interfaces updated software and later versions of this manual may be available for download at our web site www bu...

Страница 3: ...aStation Layout 4 Installation 7 Configuration GUI 16 Login 17 IP Address 21 RAID Settings 23 UPS 28 Alerts 30 Troubleshooting 40 Replacing a Hard Drive 42 Technical Specifications 47 Technical Support 48 GPL Information 50 ...

Страница 4: ... Layout Power Switch Display Mode Switch Front Panel lock Turn counter clockwise to release ...

Страница 5: ... Layout Hard Drives Squeeze tabs to release Init Button Hold down to reset all settings ...

Страница 6: ... USB in Layout Power Cable Ethernet to router UPS ...

Страница 7: ...ment should be gigabit or better Use a NIC with enough RJ 45 ports for all your iSCSI devices or separate NICs for each iSCSI device Assign static IP addresses for each iSCSI device Bridge the ports for all the NICs in the server including the LAN connection Statically assign the IP address for the LAN to the Bridged connection not on the actual NIC for the LAN Provided uninterruptable power suppl...

Страница 8: ...llation button to begin Easy Setup will step you through physically connecting your TeraStation It will then install software Advanced Setup skips the connection tutorial and goes directly to installing software Installation ...

Страница 9: ... window it will be highlighted in the drop down list If you have multiple units to set up select the correct TeraStation from the list Select First Setup for the initial installation To install the software on additional computers chose Additional Setup Installation ...

Страница 10: ...installed you ll need to install the iSCSI connection tool Click Next then continue to click Next stepping through the menues until the iSCSI connection tool is installed Click Yes to launch the iSCSI connection tool Installation ...

Страница 11: ...Click Register the iSCSI Hard Disk and then OK Installation iSCSI Connection Tool If the TeraStation has more than one volume choose the volume you want to connect to from the drop down list Check Resume connection at start up Click Connect Repeat to add additional volumes if desired ...

Страница 12: ...k Management does not open automatically you may launch it manually From the Setup menu at the top of the window choose Launch Disk Management Each connected volume from your ISCSI TeraStation now appears as a hard drive in Disk Management ...

Страница 13: ... will open Use it to convert your new volumes to dynamic volumes Put a checkmark next to each of your disks and click Next to step through the menu Right click on the volume in Disk Management and click New Volume to start the New Volume Wizard Click Next ...

Страница 14: ...nly one volume to mount Spanned and Striped volumes require multiple disk volumes to create Click Next when ready Add all dynamic disks that will be included in the volume to the Selected column by highlighting them and then clicking the Add button Installation ...

Страница 15: ...15 Installation Choose your desired drive letter Click Next Choose your desired format and volume label Click Next Your new volume is installed and ready to use ...

Страница 16: ... where most of the TeraStation s settings can be changed To access it type the IP address of your TeraStation into the URL bar of a browser running on a computer connected to the same network as the TeraStation Configuration GUI ...

Страница 17: ...gin prompt will appear Enter admin for the user name Until you change it the password for the admin account will be password Press the OK button when finished User name admin Password password Advanced Settings ...

Страница 18: ...eraStation s current configuration You may close this screen by clicking Logout at the bottom left or just by closing the browser window If you have lost your TeraStation clicking I m here at the bottom left will cause it to beep making it easier to find Note that many settings cannot be changed while the iSCSI service is running Click the button in the top left corner of the page to disable the i...

Страница 19: ...tings with those in your computer press Use Local Time To have your system time automatically set by an NTP server enable NTP Server and enter an IP Address for the NTP server e g 192 43 244 18 or use the supplied default NTP server Ensure that both the Display Language and the Windows Client Language are set to languages that you re comfortable with Once desired fields have been completed press t...

Страница 20: ...20 By default the admin password is password Change it to something more secure here Admin Password Configuration GUI ...

Страница 21: ... default to 192 168 11 150 The TeraStation s IP Address Subnet Mask Default Gateway Address and DNS Server address may all be entered manually under IP Address Properties Ethernet Frame Size may also be set manually on this page Only use JumboFrame settings when operating in a Gigabit environment where all other clients support the same JumboFrame setting Click Apply after making any changes Confi...

Страница 22: ...22 Disk Management Drive Properties This page shows the current properties of your hard drives and RAID Arrays To change these settings click on RAID Setup at left Configuration GUI ...

Страница 23: ...ides excellent redundancy If a hard drive fails the mirror continues to supply data so you may work on normally You may replace the damaged or defective drive at any time and normal RAID 1 mirroring will then be automatically restored RAID 5 parity All drives in a RAID 5 array reserve part of their data space for parity information allowing all data to be recovered if a single drive fails The pari...

Страница 24: ...tion to run a RAID Scan immediately You may also disable RAID Array Error Detection Response from this page Normally this is set to automatically shut down the RAID array when an error is detected Though it is not recommended you may disable that behavior by selecting Disable NOTE TeraStation has four internal hard drives Before creating a new RAID array you may have to delete one or more pre exis...

Страница 25: ...25 Disk Management Disk Erase Disk Erase removes all data from the selected disk This may take several hours to complete It cannot be undone Configuration GUI ...

Страница 26: ...26 Volume Settings Here you can enable or disable volumes shares and folders Configuration GUI ...

Страница 27: ...disk events by email To set this up enable Mail Notification and enter the IP Address of your SMTP server in the SMTP Server Address field Select a Subject line for the emails i e TeraStation Status Report and enter the email address of each person you want to receive notification emails into a Recipient Mail Address field Configuration GUI ...

Страница 28: ... s documentation for further information about setting up your UPS system Buffalo Technology recommends the use of APC SmartUPS Serial Uninterruptable Power Supplies Other UPSs may use different pin configurations Compatibility cannot be guaranteed with other UPSs Turn to the next page for more on the TeraStation s UPS serial port Configuration GUI ...

Страница 29: ...29 UPS Configuration Maintenance UPS Settings This is TeraStation s serial port pin assignment for serial UPS products ...

Страница 30: ...ake audible noises when a problem is detected Along with the audible noise alert emails will be sent out if Mail Notification was properly configured Please select the features you would like to receive an audible sound alert from and then press the Apply button Configuration GUI ...

Страница 31: ...CD Items tells the TeraStation to cycle through the selected display items every 10 seconds Disabling this feature means the LCD display does not cycle and it will stay on the same display item until the Display button on the front of TeraStation is pressed The LCD screen and green LED buttons brightness can be controlled via their respective settings Press the Apply button once all of the setting...

Страница 32: ...32 Maintenance Syslog Transfer Check Enable to allow system logs to be transferred Press Apply once all of the settings have been configured Configuration GUI ...

Страница 33: ...olding down the power button on the front of TeraStation but may be done remotely Turning on the TeraStation after a shutdown requires a physical button push on the front of TeraStation The Restart Now button simply reboots the TeraStation bringing it back to functionality after about 120 seconds Configuration GUI ...

Страница 34: ...nt all data to be erased reformat the drive Specify whether the TeraStation shall keep its administrator password after a initialization or whether the password should be reset to the default password default password is password Press the Apply button once you make the selection Press the Restore button to begin the initialization process this will restore all settings to factory defaults but doe...

Страница 35: ...on Firmware updates are occasionally available from www buffalotech com for the TeraStation Pro These must be executed from a Windows PC on the same network Your router switch or hub should pass through ports 8873 and 22939 for this to work most do Configuration GUI ...

Страница 36: ...36 System Status USB Details This page shows you details on USB hard drives and UPSs plugged into your TeraStation Configuration GUI ...

Страница 37: ...37 System Status Drive Properties This page shows you the properties of all hard drives and RAID arrays in and attached to your TeraStation Configuration GUI ...

Страница 38: ...38 System Status Network Information This page shows you the System Information for your network connection Configuration GUI ...

Страница 39: ...nformation This page lets you save or display system log information Choose the log you want from the Log Type dropdown and click Save The dialog will let you save or display Open the logfile Configuration GUI ...

Страница 40: ...k Scan in the event of this error If that does not resolve the problem a format is recommended Formatting the drive will delete all of the data on it so back up any data you can before formatting Finally if none of the above solutions help then please contact Technical Support see pages 73 and 74 for Technical Support contact information Troubleshooting ...

Страница 41: ... Cooling Error Cooling by fan cannot catch up B E13 Error has occurred on RAID Array x B E14 Cannot mount RAID Array x B E15 Not Used E16 Cannot find HDDx B E17 Cannot communicate with RTC chip IC12 A E18 Cannot communicate with SATA chip IC1 A E19 Cannot communicate with SATA chip 2 IC2 A E20 Cannot communicate with USB chip IC5 A E21 Cannot communicate with Ethernet chip IC13 A E22 Cannot mount ...

Страница 42: ...42 Replacing a Hard Drive Pull on the right hand side of the front panel to remove it Turn the key counterclockwise to unlock the front panel ...

Страница 43: ...43 Replacing a Hard Drive Squeeze the tabs gently and swing the tray latch upward Slide out the drive tray ...

Страница 44: ...44 Pull the plug straight out Lower the drive carefully to the work surface Replacing a Hard Drive ...

Страница 45: ...45 To remove the hard drive from its cage set the assembly on a soft surface and remove these four screws Replacing a Hard Drive ...

Страница 46: ...in by screwing the new hard drive into the cage Plug the power data connector into the hard drive Slide the hard drive cage back into the TeraStation Press the latch down to lock the hard drive cage in place Reattach the front cover to the TeraStation Replacing a Hard Drive ...

Страница 47: ... Interface RJ 45 USB Standard USB 2 0 Hi Speed HS Full Speed FS Low Speed LS USB Connector USB A Connector 2 Data Transmission Speed Max 480 Mbps HS Mode Max 12 Mbps FS Mode UPS UPS Compatible Serial USB connection Power Consumption 56W Varies based on size Dimensions 6 7 x 9 3 x 12 2 170 x 235 x 310 mm Weight 15 8 lb 7 2 kg Weight varies based on size Operating Environment 32 95 F 20 80 non conde...

Страница 48: ...ENERAL INQUIRIES Monday through Friday 8 30am 5 30pm CST Direct 512 794 8533 Toll free 800 456 9799 Fax 512 794 8520 Email sales buffalotech com TECHNICAL SUPPORT North American Technical Support by phone is available 24 hours a day 7 days a week USA and Canada Toll free 866 752 6210 Email info buffalotech com ...

Страница 49: ...nited Kingdom GENERAL INQUIRIES Email sales buffalo technology com TECHNICAL SUPPORT Buffalo Technology provides technical support in English German French Italian and Spanish For opening hours and relevant telephone numbers please go to www buffalo technology com contact Contact Information Europe ...

Страница 50: ...pping envelope please include a bank draft or money order for 20 USD Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product and revision number clearly written on the actual CD R not on the insert We do not send GPL source in bulk on a DVD And order confirmation is not required by the GNU General Public License We are more t...

Страница 51: ...shipping envelope please include a bank draft or money order for 20 Euro Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product and revision number clearly written on the actual CD R not on the insert We do not send GPL source in bulk on a DVD And order confirmation is not required by the GNU General Public License We are mo...

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