15
9. Basic call features
9.9 Handing over calls to
another device
9.10 Adjusting volume
If you’ve got a SIP phone added as a SIP extra to your subscription and want to hand an
active call over to another device, press
#Send then 0 (zero). The other phone will start
ringing. The call will transfer automatically when you answer the other phone.
To change the ringer volume, press
volume
when you’re not using the phone.
To adjust the volume on the handset, speakerphone or headset, press the volume during
a call.
10. BT One Phone portal
11. Help and support
Our portal helps you manage your phone settings and preferences, making it easy for you
work smart on the move. You’ll find it at
portal.btonephone.com
If you change your portal password, your phone might stop working. If that happens, just
reboot it by unplugging the Ethernet cable and then plugging it back in again.
If you need help, and your administrator is unable to assist you, we have a
dedicated helpdesk for orders, billing, faults, general queries and for lost, stolen
or replacement SIMs. To contact the helpdesk, call
0845 154 8844 and select
the required menu option.
The helpdesk is open Monday to Friday 8am to 6pm. To report lost or stolen SIMs,
you can contact us 24/7 using the same number.
Or you could try any of these other sources of help:
• You can refer to the FAQs that are available at
bt.com/btonephonehelp
and on the
BT One Phone portal.
• You can contact us via email at
Offices Worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2016. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered
in England No. 1800000.
November 2017
