Videophone 2000 – Edition 3 – 12.07.06 – 7358
70
General information
If you experience any problems, please
call the Helpdesk on 0800 028 3228
Guarantee
Your BT Videophone 2000 is
guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below,
the guarantee will provide for the
repair of, or at BT’s or its agent’s
discretion, the option to replace the
BT Videophone 2000 or any
component thereof, which is
identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
The conditions of this
guarantee are:
•
The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or
its agent as instructed.
•
This guarantee does not cover any
faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.
•
This guarantee does not affect your
statutory rights.
Within the 12 month
guarantee period:
Prior to returning your product,
please read the Help section
beginning on page 66 or contact the
Helpdesk on 0800 028 3228 for
assistance. In the unlikely event of a
defect occurring, please follow the
Helpdesk’s instructions for
replacement or repair.
Outside of the 12 month
guarantee period:
•
If your product needs repair after
the guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network.
Returning your phone
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including the line
cords and power supply unit.
Please note
That we cannot take responsibility
for goods damaged in transit. Please
obtain and keep proof of posting from
the Post Office.
Technical information
R&TTE
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1999/5/EC.
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